Rainhill Hotels, Liverpool

"We booked the room, due to holding an event in the rum warehouse. It was exceptional from the staff to the amazing communication nothing was at fault. The breakfast is hot and fresh with lots on offer. Thank you to Chloe, Daisy, Sas and the rest of the team your customer service is amazing. Not forgetting the rest of the staff groups. Sadly we didn’t get to sample the spa but guests who we bumped into said how gorgeous it was. Hopefully see you all soon. Natalie & Andrew Smith"

"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Excellent spa facilities, clean rooms, nice breakfast, a real treat in a picturesque location"

"Very good, lovely staff comfy beds but not enough plugs in the room"

"Staff very helpful , bar food poor and over priced , breakfast good , pillows poor and lumpy"

"All the social areas are really nice. Rooms are a bit more basic."

"Opposite the rail station, which was good for us as we were travelling by train. Clean and comfortable hotel which is on the Hop On Hop Off bus route for easy access to the city. Our room was clean and comfortable with an excellent shower and nice toiletries. Staff were very accomodating and friendly. There was a bit of a faff as to whether we could eat off the bar menu in the restaurant in the evening and we were kept waiting for a while, but eventually we were told we could. All in all it was a good stay. The only downside for us is that we would have liked to sit in the lounge and read, but there is music playing everywhere and raher loud corporate people discussing their work, which we found bohersome. However, we are old and crotchety so maybe it was just us. We would stay here again though."

"Staff were superb - every single staff member were exemplary and I will undoubtedly be using the hotel for my meetings in the area regularly "

"Perfect location. Short walk to all we needed. Steep stairs to our room at the top. Could have had an outlet in the bathroom. Else the room was nice."