Top Hotels Near Plaza Caracol Mall in Cancun from NZ$134

"Very nice property that did not seem packed or overflowing with tourists/guests. Good things come in small packages."

"Staff was great always helpful and cleaning everything. Food was very good lots of choices. "

"The ocean front villas were worth it! Ocean right outside your room, butler service and a great room. Jessica, our butler, was phenomenal, as was Alejandro from the Italian restaurant. The pool location was great and everything is well laid out and beautiful! The seafood was great here. I wish there was more authentic Mexican food choices overall however I’m thinking there was standard fare within the Royal group?"

"We stayed for 10 nights and found it hard to get maids to clean our rooms unless we requested they do so by going to the the check in area located in the main lobby. I dont know if they were short staffed or what but they wouldnt stop and clean our rooms unless we made a big fuss about it. The unlimited alcohol was great but a couple of the bartenders would say they were out of certain drinks when in reality they weren't. They just didnt want to go the extra mile to clean their equipment several times to please everyone's different requests. I caught one bartender tell the other bartender "what do you mean we're out of vodka, we have plenty here". Location was great. There's Chedraui next door as well as a beach across the street and all the clubs you could want within a 5 min walk. "

"Love this place "

"This was truly the BEST experience ever. My friends and I consistently shared our happiness in picking this resort. The food was SO good, even with a picky eater, we all found food at every place we enjoyed. Asian restaurant stole our heart, and that poolside taco, omg. But genuinely, no bad place. Estabhan, Pedro, Christian, and Chocolate were the best. They made our experience! They are so engaging, positive, silly, and just fun! Yoga with Ivan is a must, never felt such inspiration to be my authentic best self. Bartender Ricardo and Server Luis are also awesome people. The staff was amazing. The activities were so fun(Yoga, Aqua Aerobics, Silent Disco, Magic, Olympic games... the list keeps going). I celebrated my birthday there and could not have been happier. I would say it is a family-friendly resort where college students can still enjoy themselves, and it is a community!! You get to know those around you, and it makes it even more a welcoming homelike feeling. Never felt unsafe there as well, which I appreciate!"

"The hotel was amazing! Everything was clean, comfortable, and well-maintained. The staff were incredibly friendly and made us feel very welcome. We had a great stay and would definitely come back again!"

"This is my second time staying at this property and to be honest it won't be the last. The only flaw of this resort is that the elevators take a while to arrive so just make sure to take a shot or grab a drink so help with the time. Since I only stayed for one day I was granted a free upgrade to the presidential suite and that room was the grand finale to my week long stay in Cancun. I feel like this property is perfect for solo travelers , couples and groups who desire luxury and a mild party vibe. Run dont walk. 10/10"

"Marena (our server on the beach for several days) was fantastic!!!! Room service and housekeeping staff were also great and very attentive and friendly. Our biggest down side was the number of people attempting to sell us trinkets on the beach. We were hounded everyday by these people trying to sell things. That was VERY annoying. We are very disappointed that the resort allows this to happen. Bathrooms within a distance from the beach were scarce and when you did find one, they were very dirty. Nighttime entertainment was none existent. Someone playing a saxophone in the lobby for an hour doesn't constitute a show! We will venture to find another resort for our next trip to Cancun."