Pico Hotels, Los Angeles

"The bar is really expensive, but other than that it's a very nice place. Make sure to visit the pool on the top floor"

"Close by if you have a concert "

"Everything was wonderful and I was pleasantly surprised that I was contacted by an employee, not an AI, who was able to answer questions over text."

"I've loved everything since the location, lobby, rooms, cleanliness, attention, views to Hollywood label, etc"

"Great location "

"No pool, could use more tables in the lobby"

"I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour. When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all. "

"Great stay, very friendly staff, super clean rooms with great views !!"

"Great location! The hotel is closed to Santa Monica pier and 3rd street promenade. It was clean and the staff was very friendly "