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"Great place to stay"

"Staff was accommodating. Our flights were cancelled and we got it at 6:30 am. Our rooms were ready so that we could take a quick nap before getting to our bowl game. "

"Very convenient to Grand Central Station with its transit and dining options. Comfortable bed and room. Only shortcoming was lack of refrigerator in room. "

"Yes clean and staff very helpful "

"Best hotel experience, hands down! The staff went above and beyond to make sure we were happy. When we go back to New York, we will only be staying here. Not even going to look anywhere else, that's how amazing the Lotte is. "

"There’s a great vibe here—easy going and comfort with style. The staff was friendly and helpful, even over the phone. Coffee and snacks at $3-4 each made the mornings great. NYC tourists are near a 1 train at 181st to head straight downtown with the bonus of but a diverse neighborhood and nearby parks and waterfront. A king suite was a perfect fit for a family of three with older child, plus had a stellar uptown view. "

"The location was perfect, only two blocks from Grand Central Station. A short walk to anywhere of interest to us. The staff was professional, kind, and courteous. It was a great value, I felt like we should’ve paid more for what we got, but was glad we didn’t have to. I highly recommend this hotel, and will stay here again on my next trip to New York."

"Loved jt"

"Helpful staff, unique rooms, great location."