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Mars Garden Wood Gotemba

4.5 star property
Boardwalk/promenade resort with 3 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Mars Garden Wood Gotemba

View from property
Bar (on property)
Hot springs
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Exterior
Mars Garden Wood Gotemba offers a peaceful retreat with an indoor mineral hot spring and therapeutic spa services. Enjoy Italian dishes at three restaurants or relax in the garden. Its location near Gotemba Premium Outlets and helpful staff enhance the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Housekeeping
  • 24/7 front desk
The current price is NZ$293
9 Oct - 10 Oct
Sauna, hot springs/mineral springs, body treatments, hydrotherapy

Spa

Spa La Foret de Beaute has 4 treatment rooms. The resort's spa offers in-room massages and wellness treatments such as aromatherapy. Other on-site facilities include a sauna.

Sauna, hot springs/mineral springs, body treatments, hydrotherapy
[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking | Bathroom

Room options

Check availability for these dates

Tonight

Sept 20 - Sept 21
Check availability for tonight Sept 20 - Sept 21

Tomorrow

Sept 21 - Sept 22
Check availability for tomorrow Sept 21 - Sept 22
Available filters for rooms
Showing 28 of 28 rooms

View all photos for [Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Adjoining Room, 6 rooms, Non Smoking

Adjoining Room, 6 rooms, Non Smoking

Adjoining Room, 6 rooms, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • 6 bedrooms
  • Sleeps 12
  • 12 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Single for 1 Guest, Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Susono View] Single for 1 Guest, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking | Bathroom

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • 58 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking | Bathroom

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

[Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Middle Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Hakone View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Middle Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Susono View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Higher Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Susono View Higher Floor

  • Sleeps 2

View all photos for Annex Twin Room With Open-Air Bath And Mountain View

1 bedroom, premium bedding, down duvets, memory-foam beds

Annex Twin Room With Open-Air Bath And Mountain View

  • Sleeps 2

View all photos for Mount Fuji Foot Side Non-smoking Main Building Single

1 bedroom, premium bedding, down duvets, memory-foam beds

Mount Fuji Foot Side Non-smoking Main Building Single

  • Sleeps 2

View all photos for Mount Fuji side Main building special room triple Non-smoking

1 bedroom, premium bedding, down duvets, memory-foam beds

Mount Fuji side Main building special room triple Non-smoking

  • Sleeps 4

View all photos for Two Queen Bed Fuji View Higher Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Fuji View Higher Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Lower Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Susono View Lower Floor

  • Sleeps 2

View all photos for Two Queen Bed Fuji View Middle Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Fuji View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Hakone View Lower Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Hakone View Lower Floor

  • Sleeps 2

Triple Room With Mt Fuji Susono-View

  • Sleeps 3

View all photos for Hakone side Main building special room triple Non-smoking

Fitness facility

Hakone side Main building special room triple Non-smoking

  • Sleeps 4

View all photos for Two Queen Bed Fuji View Lower Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Fuji View Lower Floor

  • Sleeps 2

View all photos for Two Queen Bed Hakone View Higher Floor

1 bedroom, premium bedding, down duvets, memory-foam beds

Two Queen Bed Hakone View Higher Floor

  • Sleeps 2

View all photos for Annex Twin Room With Private Hot Spring Bath And Mountain View

1 bedroom, premium bedding, down duvets, memory-foam beds

Annex Twin Room With Private Hot Spring Bath And Mountain View

  • Sleeps 2
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About the area

Map
1089 Higashitanaka, Gotemba, Shizuoka-ken, 412-0026

What's nearby

  • Gotemba Premium Outlets - 2 min drive - 2.3 km
  • Hakone Venetian Glass Museum - 14 min drive - 10.7 km
  • Ōwakudani - 19 min drive - 15.4 km
  • Hakone Kowakien Yunessun - 20 min drive - 15.4 km
  • Lake Ashi - 23 min drive - 13.5 km

Getting around

  • Gotemba Station - 18 min walk
  • Tokyo (NRT-Narita Intl.) - 112 min drive

Restaurants

  • ‪さわやか - ‬10 min walk
  • ‪丸源ラーメン - ‬11 min walk
  • ‪マクドナルド - ‬9 min walk
  • ‪はま寿司 - ‬10 min walk
  • アラビカコーヒー

About this property

Mars Garden Wood Gotemba

Luxury resort near Gotemba Premium Outlets
Take advantage of an indoor mineral hot spring (onsen), a coffee shop/cafe and a garden at Mars Garden Wood Gotemba. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a body treatment, a body scrub or a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Italian cuisine. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Free self-parking
  • Local cuisine breakfast (surcharge), hot springs on-site and a vending machine
  • A 24-hour front desk, smoke-free property and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Mars Garden Wood Gotemba include comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Memory foam beds and down duvets
  • Designer toiletries, toilets with electronic bidets and shower/bath combinations
  • 32-inch HDTVs with digital channels
  • Fridges, children's slippers and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 for adults and JPY 3,630 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • イタリアン　フェニーチェ
  • カフェ　ヴェール・フイユ
  • 銀明翠　京会席
  • 銀明翠　鉄板焼

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath

Accessibility

  • Lift (78 centimetre wide door)

More

  • 12 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Check-out time is 11 AM for breakfast included bookings.
Breakfast is not included in the breakfast rates for children age 5 and under, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately JPY 4840 for adults and from JPY 3630 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Mars Garden
Mars Garden Wood
Mars Garden Wood Gotemba
Mars Garden Wood Hotel
Mars Garden Wood Hotel Gotemba
Mars Wood
Mars Garden Wood Gotemba Resort
Mars Garden Wood Resort
Mars Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort
Mars Garden Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort Gotemba

Frequently asked questions

Is Mars Garden Wood Gotemba pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mars Garden Wood Gotemba?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Mars Garden Wood Gotemba on 9 Oct 2025 start from NZ$292.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mars Garden Wood Gotemba?

Self-parking is free at this property.

What time is check-in at Mars Garden Wood Gotemba?

Check-in start time: 3 PM; check-in end time: 8 PM. Late check-in is available during limited hours.

What time is check-out at Mars Garden Wood Gotemba?

Checkout is at 10:00 AM.

Where is Mars Garden Wood Gotemba located?

Situated on the boardwalk, this luxury resort is 0.7 mi (1.1 km) from Chichibunomiya Memorial Park and 1.4 mi (2.2 km) from Gotemba Premium Outlets. Fuji Bussharito Heiwa Park and Lake Higashiyama are also within 1 mile (2 km). Gotemba Station is 18 minutes by foot.

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Mars Garden Wood Gotemba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 487 out of 664 reviews
Rating 8 - Good. 147 out of 664 reviews
Rating 6 - Okay. 15 out of 664 reviews
Rating 4 - Poor. 7 out of 664 reviews
Rating 2 - Terrible. 8 out of 664 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around an excellent place to stay on vacation.
Stayed 1 night in Apr 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay within Gotemba
Stayed 3 nights in Feb 2025

8/10 Good

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel but our I expected an unobstructed view of Fuji. There are 2 buildings which block the full view.
Stayed 1 night in Aug 2025

10/10 Excellent

Tze Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderfully surprised from my recent stay at Mars Garden Wood Gotemba. It surpassed my expectations! I had booked it for its large room size and close proximity to Gotemba Premium Outlets. However, I was surprised by how nice the property was! I think it was recently facelifted which gave the place a clean and contemporary feel while retaining some traditional Japanese charm. We could see Mt Fuji from our room and the hotel has a dedicated viewing area on level 12. The grounds of the hotel were spectacular with a large pond and garden which felt so peaceful to take a stroll. Breakfast every morning was lavish and dinner at the teppanyaki restaurant was special with a night time fountain spectacle right beside. Thanks Mars Garden Wood for the wonderful stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room.
Stayed 2 nights in Apr 2025

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are very lovely.
Stayed 2 nights in Sep 2024

10/10 Excellent

dylan

Great service from staff, hotel in great condition. 5 min drive from gotemba premium outlet.
Stayed 1 night in Jan 2025

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.
Stayed 3 nights in Aug 2024

10/10 Excellent

Chun Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, private hot spring in room with fair price
Stayed 1 night in Mar 2024

10/10 Excellent

yifan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there were amazing. The room is newly renovated and super cleaned. I will recommend this hotel to everyone
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near outlet shopping !

Modern hotel, great views of Mt Fuji and minutes away from Gotemba Premium Outlets. Spacious room and bathroom
View from our room!
Hotel grounds!
Stayed 1 night in Nov 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!! 2 adults and 2 kids. Rooms were very spacious and premium. We were able to see my Fiji from hotel and was in a great location for exploring Mt Fuji and Gotemba outlets.
Stayed 1 night in Oct 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, unbelievable food. 5 stars all around
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Super hotel with views of Mount Fuji. Nice restaurants on site. A beautiful garden with fountains and light show. A bit of a walk from the station and the main town, but everything you need is on site.
Stayed 1 night in Oct 2024

10/10 Excellent

Wing Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viann

Clean, tidy and Good service. I am highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing garden and views of Mt Fuji
Stayed 1 night in May 2024

10/10 Excellent

Wai Yee Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great teppanyaki at 鉄板焼 - 銀明翠. Breakfast is awesome. Room is clean and big. Comprehensive amenities. Will stay again if I am at gotemba. Very near to outlet.
Stayed 2 nights in Nov 2024

10/10 Excellent

akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind and professional. Facilities are clean and new. Breakfast is delicious. Outdoor garden is gearticuleerd. Highly recommend to everyone.
Stayed 2 nights in Nov 2024

10/10 Excellent

GUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The hotel in Gotenba, Japan is very nice, but also conveniently located on the main highway. It offers a beautiful view of Mt Fuji and Hakone, making it a perfect choice for nature lovers. Additionally, it is very close to the premium outlet, providing easy access for shopping enthusiasts.
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was beautiful--pristine and well maintained. Spacious, comfortable rooms. Gotemba was a bit difficult to get around in--sometimes of the day there were no taxis available. Make sure to consider this when coming here.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay

Room is clean and big. It has 2 queen bed and is quite comfortable . There is a carpark so is fine if you want rent a car. Staff at front desk quite inflexible. We stayed there 2 nights and enjoyed the onsen very much
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kobe Stay

First time in Kobe. Nice hotel in the harbor. I stayed in a corner suite on the 9th floor. Had a great view of the harbor. Was nice to sit out on the deck at night and have a drink. The second morning staying a cruise ship pulled up right beside the hotel. It was so quiet you wouldn't even know they were coming in. Sitting on the 9th floor.I was the same height at the top of the ship. Was fun sipping morning coffee in my robe watching them come into port Good location 10 minutes walk from Kobe station. Everything is within walking distance.
Stayed 1 night in Apr 2025

10/10 Excellent

WING SHUET SUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kheng Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gotemba, what a wonderful place to relax.

Fabulous! Pleasant staff. Nice onsen in house. Great view of Mount Fuji from our room. The breakfast at the hotel was superb. Close to many convenient stores and Gotemba Premium Outlets. Easy access from this hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Dated hotel in a quiet town near Mt Fuji

Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.
Stayed 2 nights in Apr 2024