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"Upon check-in we were given the wrong room number. We took our luggage/groceries up & struggled with keycards to get in the room until the guests staying there opened the door to confront us. We returned to the front desk & they then gave us the correct room number, but our keycards wouldn’t open that room either. It was a very awkward/unpleasant check-in after traveling all day. The building location, pools & lagoon beach were all amazing! We’ve stayed at Aulani and Marriott, but we preferred these condos in between as they were much quieter & very relaxing, Easy walk to the other lagoon beaches, restaurants & the shopping center down the street. Nice to have garage parking, but our space was far from the unit. We’ve stayed in several similar style luxury condos, but for the rate we paid, we were disappointed with the overall condition of this unit. The dishwasher was cracked & broken with a piece of tape on it saying “do not use.” The dining chairs fabric were all stained, so we ate our meals at the kitchen counter (only 2 stools) or in the deck chairs. Overall, the furniture was all worn, chipped & not up to the quality of the complex/rate. The patio had a bunch of empty planter pots. The kitchen was very sparse, not enough plates/cups to match occupancy of 6, so we had to wash dishes every meal & use random items. Cooking pans were limited & old/damaged. We booked here for a luxury kitchen to cook in, which it was not. We’ll come back but only if we stay in another unit. "

"We had an amazing family vacation at Aulani! The staff were incredibly friendly and helpful from the moment we arrived, and check‑in was quick and easy. The resort is truly designed for families — there were so many activities for the kids, and plenty of things for adults to enjoy as well. Getting around was simple, and it was easy to explore outside the hotel without dealing with traffic. Our room was spotless, comfortable, and perfect for relaxing after long days of fun. We loved our stay and would absolutely recommend Aulani. We’re already hoping to make this an annual tradition!"

"We love this place. Always fun for family. Clean and welcoming. Easy to communicate with the host. "

"We have stayed in the Ko Olina area at a number of resorts. The Four Seasons was hands down the best of all experiences. The staff members were exceptional. The amenities are unmatched. Truly a trip of a lifetime for our family."

"Beautiful Grounds, but Marred by Timeshare Tactics and Poor Food The Atmosphere & Grounds I’ll start with the positives: the grounds are immaculate and the rooms are well-appointed. The staff is clearly well-trained in managing large crowds, and for those seeking a high-energy vacation club environment, this may be a dream. The Service Experience However, my experience was deeply disappointing. We booked this stay to break up a long journey from Thailand and New Zealand and to mark our 40th wedding anniversary. After a grueling red-eye flight, we were looking for the resort experience one expects at this price point. Instead, we felt "trapped" in a perpetual sales pitch. When we sought technical assistance with the resort’s app at the welcome desk, we weren't given a solution; instead, we were met with a misleading high-pressure invitation to a timeshare presentation. I would never have booked this location had it been clearly disclosed that the priority here is timeshare sales rather than guest relaxation. Dining & Health Issues The logistical hurdles with the app meant we missed out on reservations for the main restaurant. We turned to the pool grill, where I ordered a BBQ sandwich that arrived dry and burnt. Regrettably, I ate it anyway—an error that cost me the next two days of my trip due to illness. Final Verdict While the property is physically beautiful, the "hotel food" warnings I received were an understatement, and the aggressive sales culture ruined it."

"Amazing!! Hosts were very responsive and helpful."

"Great location and facility. Host and guest services were very responsive and friendly. Would do this again in a heartbeat! "

"Everything was just as the listing mentioned. The room was clean, the resort was nice. Very relaxing trip!"