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"Very pleased with the hotel, shame they charged guests to park while staying at the hotel. I believe this should be free for hotel stayers. Apart from that hotel was pleasant enough and staff were friendly "

"The hotel is lovely, however, could do with some TLC. All the staff were fab, especially Amelie and Connor in the restaurant. Evening meal was gorgeous, fresh, tasty and well presented. Breakfast was awful as all the 'hot' items were cold and the sausages did not seem to have been cooked, still translucent through the skin. The deluxe double was good, although could really benefit from a little TLC."

"Was a lovely stay Marina the receptionist was lovely. Only complaint was shower a bit temperamental with the heat "

"Good room. Excellent value."

"Had a really enjoyable stay here. Lovely big twin room, No 12 , 1st floor Lewis Carrol. Staff exceptionally helpful 👍 Close to all amenities, shops, restaurants, historical buildings & transport. Would definitely stay again. "

"Met by friendly receptionist sunday. Loads parking Clean and comfy rooms Lots more than you would expect. Diner ok. Handy marks and spencer."

"Friendly staff. Great dinners and decent breakfast. I had an excellent spa treatment but the spa facilities are in need of an upgrade. "

"Great for short break- spa super"

"There was no spa pool, tried to make a booking before our stay for a massage, was sent a message staying our request was waitlisted? When arrived at the hotel we were told there was no availability for massages on any of the 3 days we were staying so in my opinion little point in calling yourself a spa hotel if you have 1 part time person available to do massages "