Richard, your booking as I explained in the day was meant to be cancelled - which was a terrible admin error on our part. There was no way we would’ve rented it out as you have described. I immediately responded to your message as soon as I saw it that day, and acknowledge I had missed some calls earlier. I also refunded you immediately as I told you, but there would have been a delay from Bookabach end processing that. I also tried to find you alternative accommodation and would have paid for it too, but unfortunately a concert in Dunedin meant there wasn’t much available. It is normal practice to give out check in details just before check in day as we like to change the password for the lockbox. Bookabach aall so automatically send checkin details out which is what you received. I sincerely apologise for this error, and that it ruined your trip. I have offered you a free stay another time but I understand that you might not want to return. I understand your disappointment and frustration, and am sure this wouldn’t happen again.

Hi Debby, The mixer has been replaced on the shower but has been playing up. We have had the plumbers out there again. The layout of the house is explained in the description. It is an old style Bach for sure. I’ve never hit my head going into the ensuite but yes there are two steps down into it. The carpets have not been replaced for some time and agree they probably should be, but also means pets can stay.