Jacobs Well Hotels, Gold Coast

"Great efficient and polite service"

"The hotel proudly boasts a prime location, nestled among a delightful array of restaurants, each hiding its own culinary treasures that burst with flavor. Upon check-in, I encountered a firm enforcement of the 3 PM arrival time; however, I was graciously granted access to the lounge, providing a comfortable retreat while I awaited my room. The panoramic room I reserved was not only spacious but also unveiled breathtaking views of the beach, which truly elevated my stay to new heights. The executive lounge brimmed with a cozy ambiance, although it did feel somewhat snug. I can easily envision them opening the patio during the warmer months to accommodate more guests and enhance the experience further. I appreciated the thoughtful layout, featuring two distinct seating areas that fostered warmth and intimacy during the winter season. Although the quality of the food varied on certain evenings, the lounge ambassadors, especially Connor, were incredibly warm and attentive, making each encounter a pleasure. The breakfast buffet at Catch was nothing short of exceptional! For those who thrive on a high-protein diet, the abundant selection will be a delightful feast. The fitness center, while fairly standard, effectively met my needs without ever feeling overcrowded. Overall, I would eagerly return to this hotel, though I would remain mindful of the costs in comparison to other properties that might offer more contemporary amenities."

"Excellent customer service. Very well maintained. Nicely decorated foyer. Very clean, great size rooms. Parking included with room, not many hotels offer this. Highly recommend!"

"Welcome at reception from Cian was one of the best I've had so I knew it was going to be a good stay.. Great view, beautiful room, comfy bed.. the only let down was the condition of the shower - needed a hit of mould killer "

"The service reflects on the very long wait for ordered drinks, in the bar especially but also at breakfast"

"Great"

"What a fantastic stay! I was worried about staying in a hotel room with all my family, but we did not even notice. Rooms were quiet, clean, comfortable beds. The fact you get access to SeaWorld as many times as you want, was amazing. It was not far to places. The staff were fantastic. All lovely especially the buffet breakfast staff. Even though there was a bit of a wait to get in there, the staff handled it all very well. Great place to stay! Would definitely recommend! "

"Great"

"The room was quite fine. "