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The Star Grand at The Star Gold Coast

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Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationThe Star Gold Coast1 min walk
  • Popular LocationThe Oasis7 min walk
  • Popular LocationPacific Fair Shopping Centre9 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)31 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, The Star Grand at The Star Gold Coast is connected to the convention centre. Pacific Fair Shopping Centre and Cavill Avenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Slingshot. Sea World and Currumbin Wildlife Sanctuary are not to be missed. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.
Popular Location

What's nearby

  • The Star Gold Coast - 1 min walk
  • The Oasis - 7 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • Surfers Paradise Beach - 3 min drive
  • SkyPoint Observation Deck - 8 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min walk
  • Varsity Lakes Station - 17 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 31 min drive

Restaurants

  • Cucina Vivo — 1 min walk
  • Kiyomi — 1 min walk
  • George's Steak & Seafood Restaurant - 6 min walk
  • Valentinos - 6 min walk
  • The Loose Moose Tap & Grill House - 7 min walk

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel connected to the convention centre in Broadbeach
8 restaurants, a casino and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 6 bars/lounges, a fitness centre and a poolside bar. All 596 rooms offer thoughtful touches such as espresso makers and pillow menus, as well as comforts such as pillowtop beds and Egyptian cotton sheets. In-room free WiFi and room service are standard, as are LCD TVs with satellite channels.
The Star Grand at The Star Gold Coast offers 596 forms of accommodation with espresso makers and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 732 out of 1177 reviews
5 - Excellent 62%
Rating 4 - Good. 309 out of 1177 reviews
4 - Good 26%
Rating 3 - Okay. 79 out of 1177 reviews
3 - Okay 7%
Rating 2 - Poor. 35 out of 1177 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 1177 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
only criticism of property is its a 15 min walk to the beach
Stayed 3 nights in May 2021

4/5 Good

Stayed 1 night in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a twin room asking if possible to get a king bed with a view as it was a special occasion a birthday. At check in they wished my husband happy birthday, however this was it. Our room was a twin and view was Pacific Fair. I can understand if they were fully booked not being able to accommodate the bed request, however numerous staff told us that they received quite a few cancelations due to the Melbourne lockdown. Also kept up by a romantic party occurring in room next door.
Stayed 2 nights in May 2021

5/5 Excellent

Stayed 3 nights in May 2021

5/5 Excellent

Stayed 1 night in May 2021