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Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvet, pillow top beds

Guest reviews

4.5/5 Wonderful
1,314 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationThe Star Gold Coast1 min walk
Popular LocationGold Coast Convention and Exhibition Centre6 min walk
Popular LocationPacific Fair Shopping Centre9 min walk
AirportGold Coast, QLD (OOL-Coolangatta)31 min drive

Choose dates to view prices

  • Club Suite

    Room amenities

    • 81 sq m
    • Sleeps 2
    More detailsClub Suite
  • Superior Deluxe Twin Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    More detailsSuperior Deluxe Twin Room
  • Superior Deluxe King Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    More detailsSuperior Deluxe King Room
  • Corner Balcony Deluxe King Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More detailsCorner Balcony Deluxe King Room
  • Corner Balcony Deluxe Twin Room

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 4
    More detailsCorner Balcony Deluxe Twin Room
  • Executive King Room

    4.7/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 2
    More detailsExecutive King Room
  • Executive Twin Room

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 2
    More detailsExecutive Twin Room
  • King Terrace Suite

    Room amenities

    • 80 sq m
    • Ocean view
    • Sleeps 2
    More detailsKing Terrace Suite
  • Ocean Terrace Suite

    Room amenities

    • 113 sq m
    • Ocean view
    • Sleeps 2
    More detailsOcean Terrace Suite

About this area

Gold Coast

Located in Gold Coast, The Star Grand at The Star Gold Coast is connected to the convention centre. Pacific Fair Shopping Centre and Cavill Avenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Slingshot. Sea World and Currumbin Wildlife Sanctuary are not to be missed. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.

Visit our Gold Coast travel guide
Map
Popular Location

What's nearby

  • The Star Gold Coast - 1 min walk
  • Gold Coast Convention and Exhibition Centre - 6 min walk
  • The Oasis - 7 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • SkyPoint Observation Deck - 8 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min walk
  • Helensvale Station - 18 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 31 min drive

Restaurants

  • Cucina Vivo — 1 min walk
  • Kiyomi — 1 min walk

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel connected to the convention centre in Broadbeach
Along with 8 restaurants, this smoke-free hotel has a full-service spa and a casino. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 6 bars/lounges and a fitness centre are on-site. All 596 rooms offer thoughtful touches such as espresso makers and pillow menus, as well as comforts such as pillowtop beds and Egyptian cotton sheets. Complimentary wireless Internet access and room service (during limited hours) are standard, as are LCD TVs with satellite channels.
The Star Grand at The Star Gold Coast offers 596 forms of accommodation with espresso makers and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Individually wrapped food options available for breakfast and through room service
Hand sanitiser provided
Temperature checks available for guests
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 34.90 for adults and AUD 19.90 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 hot tubs
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Irish
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Meeting rooms
  • Conference centre (17513 square feet of space)

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations.
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 34.90 for adults and AUD 19.90 for children (approximately)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector and a security system.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Individually wrapped food options are available for breakfast and through room service.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Gold Coast
Star Grand Star Gold Coast Hotel Broadbeach
Star Grand Star Gold Coast Hotel
Star Grand Star Gold Coast Broadbeach
Star Grand Star Gold Coast

Frequently asked questions

Can I cancel my reservation for free at The Star Grand at The Star Gold Coast and receive a full refund?
Yes, The Star Grand at The Star Gold Coast offers free cancellation on select room rates, because flexibility matters! Please refer to The Star Grand at The Star Gold Coast cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool. Pool access is from 6 AM to 9 PM.
Is The Star Grand at The Star Gold Coast pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Star Grand at The Star Gold Coast?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 2 PM.
What time is check-out at this property?
Checkout is at 11 AM.
Where is The Star Grand at The Star Gold Coast located?
Located in Broadbeach, this luxury hotel is within 1 mi (2 km) of Pacific Fair Shopping Centre and Surfers Paradise Beach. Cavill Avenue and Timezone are also within 3 mi (5 km). Broadbeach South Light Rail Station is 7 minutes by foot and Florida Gardens station is 22 minutes.

Guest reviews

Overall score and ratings for The Star Grand at The Star Gold Coast

4.5
Wonderful
5 - Excellent
809
4 - Good
369
3 - Okay
77
2 - Mediocre
37
1 - Poor
22
4.7
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location walking distance to shopping beach and eating , clean and modern room , friendly and welcoming staff

Stayed 1 night in Jul 2020

1/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, great staff and excellent room and amenities

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Celebrations Getaway - Amazing!

Celebrated my Birthday there, on the last weekend of freedom as we knew it. Ocean Terrace Suite was absolutely amazing! Cucino Vivo amazing food. Perfect. Pool & surrounds are fabulous! Staff were fantastic, despite the Covid-19 virus creating such uncertainty over the weekend (& beyond). Staff were still smiling. I Thankyou for my birthday gift of Champs (yum) and White Choc (my favourite...double yum). An unforgettable getaway was had

Stayed 3 nights in Mar 2020