The Star Grand at The Star Gold Coast

Photo gallery for The Star Grand at The Star Gold Coast

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Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
8 Casino Drive, Broadbeach, QLD, 4218

Explore the area

  • Popular LocationWarner Bros. Movie World19 min drive
  • Popular LocationKirra Beach19 min drive
  • Popular LocationSpringbrook National Park21 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)29 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, The Star Grand at The Star Gold Coast is connected to the convention centre. Pacific Fair Shopping Centre and Cavill Avenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Slingshot and Currumbin Wildlife Sanctuary. Looking to enjoy an event or a game while in town? See what's happening at Metricon Stadium or Cbus Super Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk
  • Pacific Fair Shopping Centre - 11 min walk
  • Warner Bros. Movie World - 19 min drive
  • Kirra Beach - 19 min drive
  • Springbrook National Park - 21 min drive

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 17 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 29 min drive

Restaurants

  • Cucina Vivo — 1 min walk
  • Kiyomi — 1 min walk
  • Valentinos - 6 min walk
  • George's Steak & Seafood Restaurant - 7 min walk
  • Saffron - 7 min walk

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel connected to the convention centre in Broadbeach
8 restaurants, an outdoor pool and 6 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. All 596 rooms offer thoughtful touches such as espresso makers and pillow menus, as well as comforts such as pillowtop beds and Egyptian cotton sheets. In-room free WiFi and room service are standard, as are LCD TVs with satellite channels.
The Star Grand at The Star Gold Coast offers 596 forms of accommodation with espresso makers and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 8 restaurants and 1 1 coffee shop/cafe
  • 6 bars/lounges and 1 1 poolside bar
  • Room service available

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Business centre
  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 710 out of 1187 reviews
5 - Excellent 60%
Rating 4 - Good. 307 out of 1187 reviews
4 - Good 26%
Rating 3 - Okay. 87 out of 1187 reviews
3 - Okay 7%
Rating 2 - Poor. 49 out of 1187 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 1187 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Understaffed. Long lines for check-in or anything else, long wait for room service, long lines at the bars, etc. Made worse by COVID no doubt, but wouldn’t be a problem if the place was efficient (eg: at check-in staff had multiple occasions to use hard copy documents, they seemed to spend forever tapping things into a computer that should’ve been unnecessary, etc). Apart from that - room was pretty small for the cost. Could’ve figured that out from room size on Expedia but sometimes it’s hard to visualise what XYZ sqm will look like.
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
incredible service, beautiful room and fast delicious room service.
Stayed 4 nights in Dec 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking in a superior deluxe room paying additional for cancellation, no discounts, on arrival We were told after we checked in that we will only have towels / room service every second day due to the pandemic. We were Extremely disappointed as we were not advised prior and still paid full price ! We had to ask for additional towels, toilet paper , bed to made and garage bin emptied which was only done once on our 4 night stay after we asked. We were also disrupted by music from a blue tooth speaker by a guest , early hours of the morning/ night for 3 nights contacting management and security every night with no follow up by any manager which they reassured us that they would contact us but didn’t , when contacting reception at 1.08am reporting the music they commented “ that’s ok”. We are looking forward to our clean sheets / clean towels and a full night of sleep with no music to wake us up at home. Extremely disappointed , don’t charge guests full price if you cannot provide the service !
Stayed 4 nights in Jan 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the resort. It was within 8 minutes walk to Broadbeach. The luggage was taken to the room by the porters which was very convenient while we parked our car in the free car park. The room itself was good with two double bed ( as we requested). The bed was very comfortable and the pillows were great too. I liked the hotel's facilities like bars and restaurants. The buffet breakfast was included in the rate in the Harvest restaurant and it was fantastic with lots of choices of food. We also were able to use the daily $50 credit with seafood dinner buffet in the Harvest restaurant and in other restaurants. $20 bar vouchers were also great to use. The only downside was the housekeeping. The room wasn't serviced until we had to speak to the cleaners and reception as we were running out of the clean towels. When they did come to clean the room I was surprised to find out a few items were missing from the bathroom. It was the packet with disinfectant tissues and my Neutrogena make up remover cleansing towelettes. I don't know why the cleaners would take them as obviously I was using them and they were sitting next to my make up bag. I called the housekeeping and asked them. They said they would bring them back but no one did. Overall we had a great time at the Star Grand and would definitely return to stay with this property again.
Stayed 4 nights in Dec 2021