Norwell Hotels, Gold Coast

"Been here for 2nd time Fresh n great buffet breakfast Easy pay parking easy to access from hotel Clean room great service "

"Friendly staff and good breakfast, but the hotel is pretty worn down. We were intially given a room which was very dirty with dirty windows, crumbs on the floor, rusty extra bed, dusty fridge door and very dirty coffee table. After complaining to the reception, the gentleman rebooked us to another room which was much better than the first but still had mouldy grouts in the bathroom, dirty coffee table and sticky carpet in addition to scratched bedside table and the main table. We gave up changing rooms as it was only one night. Hotel does not meet expectation of a four star hotel and from what we saw hardly meets a three star hotel standards. Unfortunately very disappointing."

"Parking was fantastic sign up for free and get free parking comfortable stay"

"Excellent hotel, I especially want to give a"

"The room had some maintenance issues. The toilet was clogged when we arrived, and the electric kettle was broken, which was quite disappointing for a stay at this price point"

"Loved my room and the location can’t be beaten. Only downside was the offsite carpark but I made do. It is not too far away"

"The staff were very friendly, and the location and pool was great. However, the soundproofing was terrible, and I could hear the noise from a party next door all night, which made it very uncomfortable"

"Good location and foyer Room looks tired. Bathroom needs attention "

"On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed. "