2/10 Terrible
Emilia
Travelled with family
8 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with the ONLY positive experience of out stay, our room 735 oceanfront was nice. But on our 2nd day, We were locked out of the room for about 5 hours. The door lock malfunctionrd and we could not get access to our room to wash up for dinner or access our safe for cash to go out to eat. No apology given. We stayed for 3 days. Next issue was the horrible food. The only protein offered were eggs beans chicken pork and some fish. Very poor tasting almost inedible. Beef was never served at any meal. There were a variety of vegetables offered but mostly mushed bland tasting. There is no cheese boards or fruit and nuts available. Fruits served were a mixture of papaya and pineapple chunks. Only 2 kinds of beer served. I think it was Tecate. You only had 2 options, light or dark beer. I have never been to a "resort" with only 2 beer options. All on tap served in small plastic cups. There are cocktails served. Some are good. Bartenders did their best to keep up with the crowd. Wait time IN LINE for a drink was about 10 minutes. There is no table service or beach service. Horrible experience. The beach was nice but not swimmable. Red flag was up all during our stay. So that left the 3 overcrowded swimming pools. Saturday was by far the worst day at the Fontan. There were many group tour busses on the premises adding to the turmoil. I will never visit Fontan again. And maybe just avoid the whole area completely. I've traveled to quite a few resorts and never had such a bad stay
Emilia
Stayed 2 nights in Aug 2024