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"Great location close to everything! Staffs are nice and helpful."

"No room service and very limited food options at the hotel. When we checked in we had a room with wet floors, they did move us and gave us a credit to fix it. That was nice and appropriate."

"The rooms are so old that you see mold pp "

"Clean room close to Penn station walkable to shopping restaurants and many things to see in NY "

"Fair stay. "

"Great location! Nice hotel staff is great ! "

"This was the second time we stayed at Hotel Arlo when visiting NYC and the stay was as good as our first experience. Everyone is super friendly and helpful and they and the asthetics of the hotel all provide a great base for a stay in the CDity."

"The hotel is beautiful, however not very functional unless you are a solo traveler. The bathroom is a small glass box that you can hear/see everything through, which is not ideal when someone else is in the room. The shower floods across the whole bathroom floor because there is no door separating the shower and toilet, so you will be standing in a puddle when using the restroom unless you dry it up. Also extremely disappointed in the actual check in process. We arrived earlier in the day and inquired about early check in, to which the staff at the desk said the room was not ready yet but that they would place us on a “priority list” and give us a call when it was ready. So we stored our luggage and went to kill some time. We arrived back at 3pm, the original check in time, and were told that our room just needed to be ‘inspected’. So we sat in the lobby and waited for almost two hours for our room to be ready, until we couldn’t anymore as we had a reservation. I asked the front desk if there was an ETA on the room and they said they could not provide one, but they would call and email me once the room was available. So we stored our luggage again and left. We did not receive a call or email at all letting us know our room was ready. We were finally able to check in around 9pm when we got back to the hotel. Not being able to provide early chen in is understandable, but to promise a 3pm check in and not be able to provide a r"

"The room was 80 degrees and they could not fix it"