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Park Lane Hotel

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Park Lane Hotel

Park Lane Hotel

4 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Gym
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
36 Central Park S, New York, NY, 10019

Explore the area

  • Popular LocationMuseum of Modern Art9 min walk
  • Popular LocationTimes Square15 min walk
  • Popular LocationBroadway18 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)44 min drive

Choose dates to view prices

About this area

New York

Located in New York's Midtown neighbourhood, Park Lane Hotel is in the city centre and near a metro station. Carnegie Hall and Broadway Theatre are notable landmarks, and travellers looking to shop may want to visit 5th Avenue and Madison Avenue. Consider Winter Garden Theatre for a night out, and don't miss Central Park Zoo, a top local attraction. Guests love the hotel's central location.

What's nearby

  • Museum of Modern Art - 9 min walk
  • Rockefeller Center - 12 min walk
  • Times Square - 15 min walk
  • Broadway - 18 min walk
  • Grand Central Terminal - 6 min drive

Getting around

  • Grand Central - 42 St. Station - 2 min drive
  • 57 St. Station - 3 min walk
  • John F. Kennedy International Airport (JFK) - 44 min drive

Restaurants

  • Jams - 3 min walk
  • Quality Meats - 3 min walk
  • Quality Italian - 3 min walk
  • Harry Cipriani - 3 min walk
  • Bottega del Vino - 3 min walk

About this property

Park Lane Hotel

4-star New York hotel in Midtown, walk to Central Park
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include valet parking, dry cleaning and a 24-hour front desk. All 631 rooms offer in-room free WiFi, flat-screen TVs with cable channels, and free weekday newspapers. Other amenities available to guests include free international calls, free long-distance calls and free local calls.
Park Lane Hotel offers 631 forms of air-conditioned accommodation with a safe and complimentary newspapers. 30-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 6-device limit

Parking and public transport

  • Valet parking on site (USD 65.00 per day)
  • Wheelchair-accessible parking and van parking available

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • TV channels

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
It is Park Lane's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Renovations and closures

The property will be renovating from 28 June 2021 to 6 September 2021 (completion date subject to change). The following areas are affected:
  • Business centre
  • Dining venue
  • Fitness facilities
  • Front desk
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Bar/lounge
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250 per accommodation, per stay
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 40.15 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Internet access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: USD 65.00 per day
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods. This property has a strict no smoking policy. Violators will be subject to penalties, including a cleaning fee of USD 500.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Free in-room WiFi has a 6-device limit

Property is also known as

Hotel Lane
Hotel Park Lane
Lane Hotel
Lane Park Hotel
Park Lane Hotel
Helmsley Park Hotel
The Helmsley Park Lane Hotel New York City
Park Lane Hotel New York
Park Lane New York
Park Lane
Park Lane Hotel Hotel
Park Lane Hotel New York
Park Lane Hotel Hotel New York

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 820 out of 2287 reviews
5 - Excellent 36%
Rating 4 - Good. 773 out of 2287 reviews
4 - Good 34%
Rating 3 - Okay. 353 out of 2287 reviews
3 - Okay 15%
Rating 2 - Poor. 193 out of 2287 reviews
2 - Poor 8%
Rating 1 - Terrible. 148 out of 2287 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Under construction right now with no amenities. Everything was spotless and employees were extremely helpful.
Stayed 1 night in Jul 2021

1/5 Terrible

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Under construction Property offers no amenities
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expedia should have told me that this property is under construction . The Property is suposed to front on Central Park but the Central Park side is closed for construction you need to walk through a side alley to get to the park., The back side side entance on West 58th street is now used for all access , there is a consrtrution fence/ barrier on at the 58th street entrance which makes the entrance hard to find . There is no restaurant here nor room service if any kind , there is no business center , nor lobby Bar or lobby bathroom , all this due to construction we were told, It is still a pandemic and i had to ask for Bar soap in the room Bathroom . There are no common amenties offered at this hotel except WIFI . The staff gives you a barely ledgible paper telling you what they don't offer and where YOU can get takeout which you must receive in the lobbly if delivered . I Paid over$1300 dollars to stay here and felt cheated by Expedia & the hotel, who services were worthless . My advice is book directly through the hotel and ask alot of questions on Multiple calls. Trying to reach Expedia on the phone or via online chat to is troublesome and useless, i tried adding a night on line only to find i needed to call Expedia's overtaxed customer service with over 1 hour wait times .. The door man Rodney went out of his way to make us comfortable and to him I give 5 Stars . Expedia -0 Stars and The Park lane 2 Stars , Hampton inn would have been 10 better than this hotel !
Stayed 1 night in Jul 2021

1/5 Terrible

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a longtime returning guest to the Park Lane Hotel during every visit to New York over many years, I am so disappointed that this hotel has "checked-out" and is completely uninhabitable by any standards. Notwithstanding ongoing construction to upgrade the rooms into a poorly designed "Ninja Turtle" theme decor with no place to put anything in the bathrooms, the HVAC is not working in most of the hotel and the staff and management have completely "checked-out" and have become rude, defensive and unhelpful with no ability to resolve every single thing that went wrong. The nicer and more patient I was, the more awful the staff responded. Specifically, the manager is helpless and clueless about reservations, operations or the ongoing construction. My colleague could not get the double room she required and paid for and neither of us had any soap in our rooms. No COVID standard cleaning practices were followed in the rooms that were found unclean. The front desk staff is helpless and rude and defensive about their inability to resolve anything. Only the rear entrance to the hotel is operating so no taxis can find the hotel. Only one bellman in on duty in the rear and there is no valet service. The restaurant is closed and the snack bar advertised does not exist so there is no food, no gym and little housekeeping or maintenance operating either. The Hotel charges $600 per night for its basic dark green cramped "Ninja Turtle" room with no suites or upgrades possible.
Stayed 1 night in Jun 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was undergoing renovation and should not have opened until all systems were in place. The worst stay I ever experienced.
Stayed 4 nights in Jun 2021