Three Bedroom Apartment
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Reviews of The Peninsula at Hope Island

4 out of 5
The Peninsula at Hope Island
5101 Harbourview Drive, Hope Island, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 383 reviews" "
Rating 8 - Good. 115 out of 383 reviews" "
Rating 6 - Okay. 69 out of 383 reviews" "
Rating 4 - Poor. 21 out of 383 reviews" "
Rating 2 - Terrible. 23 out of 383 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Travelled with partner
Rattling air conditioner but otherwise great modern apartment.
Stayed 1 night in May 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness
Spacious convenient modern apartment, that is furnished minimally and cheaply.
Stayed 1 night in May 2024

10/10 Excellent

AJIT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 8 nights in Apr 2024

8/10 Good

Matthew

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice unit.
Stayed 12 nights in Apr 2024
Response from The Peninsula on 2 May 2024
Thank you for the feedback!

8/10 Good

Dean

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The unit needed to be cleaned a lot better (the floors are still dirty and dusty in some areas). The beds need under-blankets, as both beds had stains, and a quilt cover, not just the quilt, should be used. The hallway must have some air freshener, as it constantly smells. Overall, the property and location are perfect. It's just this unit.
Stayed 5 nights in Apr 2024
Response from The Peninsula on 2 May 2024
Thank you for the feedback!

2/10 Terrible

Samantha

Stayed 1 night in Mar 2024
Response from The Peninsula on 2 May 2024
Thank you for the feedback!

10/10 Excellent

Keith

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location - so peaceful - nice spatial apartment - very relaxing spot and we headed to beach 10minutes away one evening
Stayed 3 nights in Feb 2024
Response from The Peninsula on 12 Apr 2024
Thank you for the feedback!

6/10 Okay

Meng

Response from The Peninsula on 12 Apr 2024
Thank you for the feedback!

8/10 Good

Bernard

Travelled with partner
Liked: Amenities, property conditions & facilities
The area was beautiful. A lovely spot near the lake amongst very nice houses and people. A short walk to the local supermarket, very quiet and safe. Strange check in though.......If you didn't have a car this would be very inconvenient for someone coming in a taxi to go so far from one complex to another to check in. Text communication was really good but some of the housekeeping staff couldn't speak English. The lift wasn't working which was very inconvenient for a lot of people in the complex as they where all elderly people and had to walk up 2 flights of 9 stairs for each floor level with all your luggage, Not good if you're staying on level 1 or 2 from the basement/carpark. Everything we needed in the apartment. Nicely furnished and convenient. Thank you
Stayed 3 nights in Feb 2024
Response from The Peninsula on 12 Apr 2024
Thank you for the feedback!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and clean, quiet and comfortable .We would definitely stay again.
Stayed 1 night in Jan 2024

8/10 Good

Tiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very secure but a little hard to find the place once found was ok
Stayed 3 nights in Jan 2024

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, room comfort
Really amazing stay, just needed some help with operating aircon as the electrical work is pretty advanced.
Stayed 2 nights in Jan 2024

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay for one night - kids weren’t happy the wifi wasn’t working well so not able to watch Netflix - otherwise it was great
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with group
Liked: Cleanliness
Stayed 4 nights in Jan 2024

6/10 Okay

Ivan

Travelled with partner
There was a putrid smell on first floor when existing lift - garbage Shute does not close properly letting smell into the area. Unit needs maintenance shelf in shower almost falling off, towel rail falling off. Garbage outside in large waste bins overflowing and smelly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hazel Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best experience i had. Looking forward to book with you again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Sandy

Stayed 2 nights in Jan 2024

10/10 Excellent

Clare

Liked: Cleanliness, room comfort
Great stay - convenient, comfortable & quiet. Easy onsite parking. Apartment had everything we needed. Will definitely stay again.
Stayed 3 nights in Dec 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment. Apartment itself was pretty good but it backed on to the main road and it is very noisy at night time with all the traffic. I could not believe the windows and doors were not double glazed which would block a lot more noise out. It is a fantastic location and the gated community was really nice. Short walk to the Coles and the local tavern. Such a shame some thought wasn’t put into minimising the road noise.

6/10 Okay

Paul

Travelled with family and small children
Good location and layout. Small items in the apartment need to be fixed / replaced ( knobs on fan switches missing, toilet roll holders in upstairs bathrooms, cushion on outside hanging chair ). Could not access the WiFi. TV was not a smart TV, and could not watch most of the digital channels. Toilet in ensuite bathroom wouldn’t flush most of the time. Fridge didn’t get very cold. Overall cleanliness was OK, but could do with a decent bond clean to bring it back up to scratch.
Stayed 4 nights in Dec 2023

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Position was excellent close to all amenities
Stayed 2 nights in Dec 2023

8/10 Good

peter

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Trent

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and great price. Highly recommended
Stayed 1 night in Dec 2023

2/10 Terrible

Kate

Stayed 2 nights in Nov 2023

6/10 Okay

David

Business traveller
The condition of the room was average.
Stayed 5 nights in Nov 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, room comfort
Wonderful
Wonderful!
Stayed 3 nights in Nov 2023

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I thoroughly enjoyed our stay here, it was clean and quiet. Close to coles and the pub!
Stayed 1 night in Nov 2023

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, room comfort
The rooms were not clean 1 toilet didn’t flush cockroach was seen
Stayed 3 nights in Nov 2023

10/10 Excellent

dragan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious and safe property
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa

Stayed 1 night in Oct 2023

8/10 Good

Belinda

Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
All good
Stayed 3 nights in Oct 2023

4/10 Poor

KERRY

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
rabbits warren to find, sheets smelled of sweat? no batteries in fan to turn on, lamp next to bed but no power point to turn on, dirty glasses, smelly cushions in lounge, no screens on doors to open for fresh air... awful stay
Stayed 1 night in Oct 2023

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean with modern appliances
Stayed 5 nights in Oct 2023

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
lovely surroundings easy parking lovely sized units and very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only stayed one night. Apartment was clean and tidy.
Stayed 1 night in Oct 2023

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved how affordable and luxury this townhouse felt, very spacious! And quiet! Only stayed 2 night would definitely stay again! It’s close to everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Kay

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A hidden gem
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Reasonable
Location was very convenient for us. Assistance from admin was excellent. Unit was spacious and comfortable. The only criticism I have is that the cushion on the courtyard swing chair was damaged with the stuffing coming out in several places and no wi-fi access.
Stayed 1 night in Oct 2023

10/10 Excellent

Nadeepa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very beautiful gated estate. Short walk to shops. Very close to dream world. Loved it
Stayed 3 nights in Sep 2023

10/10 Excellent

Sok

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a 2 week stay in the 3 Br Townhouse which was perfect size for our party. Check in was done via the office and check out was simply leaving the keys in the provided box. The facilities were good - although it wasn't clear on how to turn the oven on ... we eventually figured out the switch was on the powerpoint near the stovetop. Don't expect much from the TV - it's cheap trash and the website indicated that the unit had a DVD player but it didn't. If you're relying on these to enjoy your holiday, you're probably missing the point. Our unit also had access to WiFi which was great. Same as a lot of other reviews, the beds are incredibly soft and the pillows very thin - bring your own if you're in a position to do so. The unit didn't have a broom to be able to sweep the living room area - called the office and they arranged for a vacuum cleaner to be left for us. The few gripes were minor in regards to the overall experience. Great value for money and the location was central to everything we needed. We felt very safe within the gated community. Thanks Peninsula - we'd happily come back if we need this size property again.
Stayed 14 nights in Sep 2023

8/10 Good

Alison

Business traveller
Liked: Cleanliness, property conditions & facilities
It was convenient for a work trip.
Stayed 2 nights in Oct 2023
Response from Liz on 7 Oct 2023
Thanks Alison.Look forward to meeting you again.

10/10 Excellent

Mel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We found this property fantastic for our family. Great location, clean and good facilities. Only thing we noticed was the noise coming from the adjoining property.
Stayed 1 night in Sep 2023
Response from Liz on 7 Oct 2023
Thanks MelLook forward to meeting you again.

2/10 Terrible

Kudzai

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Worst booking i have done apartment wasn’t really clean a lot should be done about cleanliness and also had no supplies to start off with. How can the apartment have no spare rubbish plastics even dishwashing liquid not even a $2 salt 😂😂. Actually gave me doubts if the bed sheets were clean. To make matters worse TV wasn’t working requested for a replacement and was promised one but had to contend with a broken TV all weekend. The only plus was that Coles is within walking distance other than that booking elsewhere would have been better.
Response from Liz on 7 Oct 2023
Hi Kudzai,Thanks for your review and we have addressed with management.With cooking supplies, it is not hygine to share but the property is close to the shops within the resort so you can get everything easily. Our booking confirmation has also not having supplies like salt in the confirmation.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property kept in touch with me regarding check ins and were very helpful. The townhouse was big, quiet and modern. There was very easy access to the supermarket and I felt very safe in the gated community.
Stayed 5 nights in Sep 2023
Response from Liz on 7 Oct 2023
Thanks SarahLook forward to meeting you again.

2/10 Terrible

Charlton

Travelled with family, Travelled with pets
Disliked: Amenities
Room was facing road, main bedroom has balcony and big window facing a very noisy road. At night some sport cars and motorcycles racing and you just can sleep. Room was clean however smelled bad of chemicals made me very chesty. Lady on reception was very rude and not helpful. They switch phone after 5pm and if you need anything you will only get reply next morning. Also there are lots of new development around and construction starts at 7am, not peaceful at all. Would not recommend at all.
Stayed 2 nights in Sep 2023
Response from Liz on 7 Oct 2023
Hi Charton,We are sorry with the smoke alarm issue. This has been rectified.The policy states by myself has not satisfied your end I feel sorry about that but there is nothing we can refund with the night you have stayed unfortunately.We have different room types available feel free to place your request in your booking if you returning next time. Our team will work to our best to accommodate your booking.Cheers.