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Reviews of Sundale Motel

3 out of 5
Sundale Motel
20 Queen Street, Southport, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 75 reviews" "
Rating 8 - Good. 33 out of 75 reviews" "
Rating 6 - Okay. 19 out of 75 reviews" "
Rating 4 - Poor. 7 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was locked at 3pm on a Saturday afternoon because the manager leaves then!!! BBQ covered in rust and unuseable. Party next door and ten people (not even staying there) out in the common area literally 2 metres from my bed drinking, smoking and swearing whilst we tried to sleep. Onsite manager useless and turned off his phone so he didnt have to deal with it. Worst accomodation experience i have had and would not go back!
Stayed 1 night in Dec 2019

8/10 Good

matt, Brisbane

Liked: Cleanliness, staff & service
Great location, great parking, great AC, very comfortable beds, good value. Basic, but clean accommodation for a good price.
Stayed 1 night in Dec 2019

10/10 Excellent

Nicole, Winter Park, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to access the events in Gold Coast.
Stayed 4 nights in Sep 2018
Response from Charlie on 26 Sept 2018
Thank you Nicole for you kind words. We try to concentrate on service to our customers as we know we have an excellent location on offer.

6/10 Okay

jeff, Grafion

Liked: Cleanliness, staff & service
The room was large the main bed was very uncomfortable felt like I was laying on the springs other beds good traffic noise is a problem in room 8 but the views are good
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff and good location close to water and parks and eateries
Stayed 1 night in Apr 2018
Response from Manager on 17 Apr 2018
Thank you for your kind review of the motel. Hope we can accommodate you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean tidy motel near shops transport waterfront
Older style motel room perfect for overnight stays near transport shops and waterfront Wonderful staff, very friendly and helpful
Stayed 1 night in Apr 2018
Response from Manager on 17 Apr 2018
Glad to hear you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay if you're on a tight budget and don't want to stay in a hotel. Location is great and lots of onsite parking.
Stayed 1 night in Feb 2018
Response from Manager on 17 Apr 2018
Nice to hear your thoughts and feedback.

2/10 Terrible

mary, Qld

Disliked: Cleanliness, staff & service, room comfort
NEEDS A GOOD CLEAN
We didn't get upstairs room as booked ,room didn't have aircon or fridge plugged in ready for our arrival, The bathroom was dirty had piles of cobwebs dirt etc behind toilet like it has never been vacuumed or mopped and had half used water stained toilet paper rolls,there was cigarette buts on top of mirror in a non smoking room?. Also no smoke alarm in room which is very illegal and dangerous.
Stayed 2 nights in Jan 2018

8/10 Good

steelo, grey nomad

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Close to trams and other facilities,
No complaints about the room for the price it was good value. Motel was conveniently located to tram and other facilities and plenty of car parking within the motel. Office hours of motel differed to that shown on web site, eg tried to ring at 4:30pm and call was diverted to answering machine. Late arrival was attended to very satisfactorily. The only negative comment is that the air conditioner has a very short cord and is >600mm too short to reach powerpoint.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best part of our stay was leaving
No one in reception on arrival A/c so noisy it was not usable No incest screens, so window had to remain shut Long term guest fighting and swearing right out side door It felt like a half way house Tram station across the road .... Noisy

4/10 Poor

Grant, Gladstone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok last minute and thats it.
Last minute stay... Key left in room, old ineffective noisy air con. Right beside Trams and difficult to drive into off road, couple of u turns after finding way to get there due to intersection and trams.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so sunny at sundale!
I had a phone call on the day of my check in just to see if we were ok and still checking in. I thought that was nice. The door was already opened and windows were to.. just have some fresh air in there. HOWEVER! The a/c did not work and was rattly, the wood around the shower sill was all rotten and flaking. The shower soap was about a quarter full. I think single use little bottles would be more comforting. The worst part was there was blood on the toilet roll holder, from what ever reason. This was unacceptable.. and immediately made a downer of our stay. The towles were still damp also.. hopefully from being washed.. and not the previous guests. I understand this is a budget motel, but this does not excuse the lack of cleaning or attention to detail. I will not stay here again.

8/10 Good

sally, warwick qld

Liked: Cleanliness, staff & service
Access into motel difficult.
Since the tram lines were installed street access is only from one direction.

10/10 Excellent

john, Melbourne, vic.

Liked: Cleanliness, staff & service, room comfort
We were here to find a property.
The motel was quite, the bed was good and the place was quiet. We were pleased with the place and the staf and our 10 day stay was excellent with parking at the door.

6/10 Okay

Frank&Judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Bare minimum; Value: Reasonable; Service: Courteous; Cleanliness: Lacking;

4/10 Poor

Rowank

Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby; Value: Excessive; Service: Basic; Cleanliness: Grubby;

8/10 Good

James, Australia - QLD - Brisbane

Liked: Staff & service

8/10 Good

garry, Australia - NSW - Regional NSW

Liked: Property conditions & facilities

6/10 Okay

Warren

Disliked: Cleanliness, property conditions & facilities
Facilities: Nothing special, Lacked a phone & clock; Value: Reasonable; Service: Helpful, Polite; Cleanliness: Lacking;

10/10 Excellent

Judy, Australia - NSW - Coffs Harbour

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Amazing; Service: Remarkable; Cleanliness: Delightful;

8/10 Good

John, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service
Facilities: Modest; Value: Economical; Service: Friendly; Cleanliness: Pleasant;

8/10 Good

Sharon, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Cleanliness
Facilities: Modest; Value: Reasonable; Service: Courteous; Cleanliness: Lacking; stale cigarette smoke

10/10 Excellent

seunghweon

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Doug, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Tired; Service: Good;

10/10 Excellent

Seunghweon, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rebekah, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
The station for the tram is close makes easy to travel around

8/10 Good

Wendy, Australia - NSW - Regional NSW

Liked: Staff & service
Facilities: Modest; Value: Economical; Service: Go the extra mile; Cleanliness: Neat;

8/10 Good

Stephen, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Fair, Had to buy plastic cutler; Value: Reasonable; Service: Courteous; Cleanliness: Beautiful; Close to Australia fair

8/10 Good

Mark, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

Michelle, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Economical; Service: Courteous; Cleanliness: Pleasant; Was close to shopping and the broad water

8/10 Good

Susan, Australia - NSW - Regional NSW

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Fair price; Service: Go the extra mile; Cleanliness: Tidy;

8/10 Good

john, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Average price; Service: Professional, Good, Courteous; Cleanliness: Pleasant;

10/10 Excellent

Kevin, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

8/10 Good

ross

Liked: Cleanliness, staff & service

8/10 Good

robin, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Affordable, Low-priced; Service: Professional, Friendly, helpful & knowledgeable ; great price for a night , clean and host was very helpful and friendly

8/10 Good

Diana, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service

6/10 Okay

karine

Disliked: Staff & service
Facilities: Basic; Value: Over-priced; Service: Amateur; Cleanliness: Tidy; Road work

8/10 Good

melissa, Australia - NSW - Regional NSW

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Acceptable price; Service: Outstanding; Cleanliness: Neat;

6/10 Okay

Danny, Australia - QLD - Gold Coast

Disliked: Cleanliness, property conditions & facilities
Facilities: Old; Value: Could be better; Service: Basic; Cleanliness: Grubby; near the surf paradise

8/10 Good

June, Australia - QLD - Brisbane

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Reasonable; Service: Polite; Cleanliness: Pleasant; Main road too busy to cross to get to beach

4/10 Poor

JO, Australia - QLD - Brisbane

Disliked: Staff & service, property conditions & facilities
the place looked like it was not used at the back of it. We think it maybe used for homeless.Seriously, it was so run down.

8/10 Good

Leanne, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service

10/10 Excellent

Anthony, Australia - VIC - Melbourne

Liked: Staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Neat; Very helpful.

6/10 Okay

sergio, Australia - QLD - Gold Coast

Disliked: Property conditions & facilities
Facilities: Fair, Nothing special, Ordinary; Value: Could be better; Service: Basic; Cleanliness: Hygienic , Neat;

8/10 Good

candice, New Zealand - Marlborough

Liked: Staff & service
Facilities: Basic, Typical; Value: Inexpensive, Low-priced; Service: Outstanding; Cleanliness: Hygienic , Tidy, Clean;

6/10 Okay

Geof, Australia - ACT - Canberra

Liked: Staff & service
Facilities: Everyday; Service: Friendly; Cleanliness: Clean; Large shopping centre nearby

6/10 Okay

Hugh, Hong Kong

Disliked: Cleanliness
Facilities: Everyday; Service: Sufficient; Cleanliness: Smells; Nice room generally but , fix the odour.

10/10 Excellent

luke, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Affordable; Service: Remarkable; Cleanliness: Immaculate; the light rail out front will be great when its completed

10/10 Excellent

Daniel, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

TURNER, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile; Cleanliness: Immaculate;