On the beach, white sand, beach umbrellas, beach towels
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Reviews of Pelican Sands Beach Resort

3.5 out of 5
Pelican Sands Beach Resort
335-337 Golden Four Drive, Tugun, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 75 reviews" "
Rating 8 - Good. 19 out of 75 reviews" "
Rating 6 - Okay. 2 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Janet

Travelled with family
Liked: Room comfort
Lovely ocean view .
Stayed 3 nights in Dec 2022

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay. The view is unbeatable. Very friendly staff made us feel at home. Our apartment was spotless and very well appointed. The only issue was that we did not have a shower in our ensuite, just a bathtub. Not really much of a concern though.
Stayed 3 nights in Jul 2022

10/10 Excellent

Andrew J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment and position. Very friendly and helpful managers
Stayed 3 nights in Jun 2022
Response from Pelican Sans Beach Resort on 21 Jun 2022
Thank you very much for staying at Pelican Sands beach resort. We are glad to hear that you enjoyed your holiday here. We look forward to welcoming you back next time.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend Pelican Sands
Stayed 3 nights in May 2022
Response from Pelican sands beach Resort on 24 May 2022
Thank you for staying with us and your recommendation. We look forward to welcoming you back. Pelican sands beach Resort.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view right on the beach. Managers Dana and Mark are lovely people and nothing was to much trouble. Highly recommend Pelican Sands as a great holiday destination.
Stayed 5 nights in Apr 2022
Response from Pelican Sands beach Resort. on 24 May 2022
Thank you for staying with us. We are glad to hear that you enjoyed your stay in Pelican Sands beach Resort. We look forward to welcoming you back.

10/10 Excellent

Julie

Liked: Cleanliness
Clean and tidy beautiful views
Stayed 3 nights in Mar 2022
Response from Pelican Sans Beach Resort on 5 Apr 2022
Thank you for Staying with us, We look forward to welcoming you back again.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, room comfort
Worth the stay
Excellent
Stayed 3 nights in Jan 2022
Response from Pelican Sans Beach Resort on 13 Feb 2022
Thank you Janet. We look forward to welcoming you again.

10/10 Excellent

Suzzie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely Managers, outlook was better than I expected, would certainly stay again!
Stayed 3 nights in Dec 2021
Response from Pelican Sans Beach Resort on 28 Dec 2021
Thank you for staying with us Suzzie. We look forward to welcoming back here in 2023. All the best.

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pelican Sands was is the best hotel that I have stayed in. Very clean and the managers were so friendly and helpful I will definitely be going back there ❤️
Stayed 2 nights in Dec 2021
Response from Pelican Sans Beach Resort on 12 Dec 2021
Thank you so much for staying with us Mia. It was very nice to see all your families having great fun here at Pelican Sans Beach Resort. We are looking forward to see you again in 2022. Managers

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location on the beach with beautiful views throughout the property. Located next to the main road and very convenient to go everywhere.
Stayed 2 nights in Feb 2021
Response from Manager on 9 Feb 2021
Thank you for your review. We appreciate you taking the time. We hope to see you again!

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, room comfort
Loved it!
We stayed during a random weather event. Although we did not enjoy the beach as planned, we watched things unfold from the comfort of our room. Staff were fantastic, facilities were great, and our room was amazing.
Stayed 3 nights in Dec 2020
Response from Manager on 16 Dec 2020
Thank you for your review. So pleased you were able to make 'most' of the conditions here at this time.....we hope you will come back soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from Manager on 23 Dec 2020
Thank you for your review 'Anonymous'

10/10 Excellent

Trenton

Travelled with family
Liked: Cleanliness, room comfort
Great stay in Tugun.
Great location and service. Fully self-contained apartments, large living space, and full kitchen amenities. The beach here is one of the best in the world. Amazing views and walking distance to essential shopping such as groceries, liquor outlets, bakery, cafes, and restaurants. There is a recently completed paved boardwalk for the joggers and riders. The management here are helpful and friendly.
Stayed 5 nights in Sep 2020
Response from Manager on 25 Sept 2020
Very glad you enjoyed your stay at Pelican Sands, hope to see you in the future!

8/10 Good

Nick, Loganholme

Travelled with partner
Liked: Cleanliness
Excellent place,maybe double glaze windows in bedroom to keep traffic noise down
Stayed 2 nights in Jul 2020
Response from Manager on 8 Jul 2020
Thank you for your comments, I will follow this advise onto the owners.

2/10 Terrible

Dmytro

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020

8/10 Good

josef

Travelled with family
Liked: Staff & service, room comfort
Great beach locale.
The location is great. Waking up to the view and sound of the ocean is fantastic. The room was old and not very clean. Definitely livable but not as clean as I would expect for the price. The major pro is beach access without crossing a street. Out of the property door, cross a walkway (which is a great exercise or strolling trail), and you are at the unpatrolled beach. If you want a lifeguard area it is approximately 10 minutes walk in either direction. The pool is in a great spot but quite deep, close to 180cm or 6 feet in most areas. Having a full apartment next to the beach is the best thing about the place. The place is doable without a vehicle. Modest amenities are within about a 15 minute walk. The management are very friendly and helpful.
Stayed 7 nights in Dec 2019
Response from Manager on 8 Jan 2020
It was lovely to meet you and your family. Thank you for staying at Pelican Sands. We hope to see you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean accommodation. Great facilities. Friendly reception staff
Stayed 5 nights in Nov 2019
Response from Manager on 20 Dec 2019
Thank you, hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice relaxing place with beautiful views,close to everything you could think of
Stayed 4 nights in Jul 2019
Response from Manager on 9 Jul 2019
Thank you for choosing Pelican Sands-the "Hidden Gem" on the southern gold coast.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of the beach from the top floor. Plenty of space for a relaxed stay with comfortable beds and furniture.
Stayed 3 nights in Apr 2019
Response from Manager on 22 May 2019
So glad you were happy with your accommodation-please come back again!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! We had a wedding to go to in Summergrove Estate, it was nice to have a place 20 minutes away to get ready instead of getting ready and spending an hour driving
Stayed 2 nights in May 2019
Response from Manager on 22 May 2019
Very happy we could be of use to you for this occasion. Now you will have to return to enjoy our absolute beachfront facilities!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
nice view couldn't sleep from highway/planes Rip o
Had beautiful views on beach. That was about it. There were fleas and maggots in the house all over the kitchen upon arrival and feet black dirty minute walked on floor. Never saw staff once while we were there closed Sunday afternoons then Friday to Tuesday so couldn't use facilities/ gym /games room or get help with anything even check in no one. Someones car was in our car space so spent first night parked on road lugging in luggage from far away. The beds were hard as a rock, cheap and uncomfortable, and bathroom completely outdated. couches vinyl and uncomfortable. Sweated in them when sat down. Couldn't figure out how to turn on bedroom lights during whole stay switches broken. The rooms you definately couldn't sleep in because all you heard was highway noise or airplanes with all windows shut. The place was OK but a complete rip off price wise. It felt like I was staying at a hostel with a great view on the beach.
Stayed 7 nights in Apr 2019
Response from Manager on 25 Apr 2019
We are glad you appreciated the great, convenient location!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A fair property for price. Well managed and close to beach. Local bus services takes you to surfers paradise and local shopping areas
Stayed 10 nights in Mar 2019
Response from Manager on 27 Mar 2019
Thank you, hope to see you in the future!

10/10 Excellent

Nancee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aquarian's Delight
Our Stay was fabulous. The view to die for. Over too quickly. If we did have a concern it was dealt with by the immediately by the lovely Managers Leslie and Paul. Nothing was too much trouble for them. We could enjoy the beach in all aspects. Whether viewing from our balcony, or walking endlessly along the shore. Very easy access in and out of the complex. Great restaurants nearby. What more could you want for in a relaxing holiday.
Stayed 7 nights in Dec 2018
Response from Manager on 8 Jan 2019
Thank you Nancee-very happy we lived up to your high expectations! See you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beach front. Literally no fence direct access to the beach.
Stayed 2 nights in Nov 2018
Response from Manager on 8 Jan 2019
Thank you, we are doing our best to preserve our magnificent beach front, we have a very special part of the Gold Coast!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from manager on 7 Nov 2018
Thank you for taking the time to review us. We hope you come back again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice convenient to everything
Stayed 4 nights in Sep 2018
Response from Manager on 12 Sept 2018
Glad you were happy with the conveniences. Not to mention the gorgeous beach!

10/10 Excellent

Riss, Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views close to beach
Close to beach and shops.Clean comfortable .Great views from the unit ..i did enjoy watching the planes take off and land as the airport is further up the road...
Stayed 5 nights in Jun 2018
Response from Manager on 16 Jul 2018
Thank you, we hope to welcome you back in the future!

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Coast gem
Fabulous facilities directly on the beach. Balcony views stunning. BBQ a bonus with all tools you would need. Great hosts, couldn't be faulty in their helpfulness.
Response from Manager on 30 Apr 2018
Thank you Iian, so glad you were happy with our complex!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach. Friendly and helpful staff.
We stayed here for the Commonwealth Games. Great location for us, bus at the door and really comfortable. Easy to park the car and the staff were very friendly.
Stayed 4 nights in Apr 2018
Response from Manager on 25 Apr 2018
Thank you, we appreciate the kind review. Hope you can return again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent views, step out of hotel and in a few steps your on sand, nice friendly management.
Stayed 3 nights in Apr 2018
Response from Manager on 10 Apr 2018
Thank you, we are pleased you enjoyed your stay at Pelican Sands!

2/10 Terrible

Bill, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ripped off badly on price and the manager's wife is rude and insulting. She criticized my disability and tried to get me to get me to stay elsewhere because of it.. The rooms needed a good clean. The rubbish chute smelt every time we walked by. The pool photos are misleading. Whole place needs a makeover. Much better value elsewhere and they price gouged those staying during the games. they also changed the booking conditions after i had booked and paid. Not nice people. The rooms smelt of smoke. Overall a huge disappointment,
Stayed 7 nights in Apr 2018
Response from Manager on 12 Apr 2018
Sorry Bill-there is NO pleasing some people no matter how hard you try!

10/10 Excellent

Roger and Anne, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position
Staff friendly. Beautiful view of beach. Comfortable. Good parking. There was no ventilation in ensuite.
Stayed 2 nights in Feb 2018
Response from Manager on 1 Mar 2018
Thank you for your comments. Unfortunately with a 30 year old building we can not do anything re: the exhaust in ensuite.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
We have stayed at Pelican sands a couple of times now and it has been brilliant both times. We live in Brisbane and it is perfect for a quick getaway on the beach. The location is great and as it is directly on the beach, we have seen dolphins and whales from the balcony. The ocean views are always stunning and always changing. The facilities are very good, the pool, spa and sauna are all very clean. There is a games room and small gym as well. Leslie on the reception desk is very helpful and friendly. Our room was very comfortable and maybe a bit dated. But the kitchen has everything you need and the bed was comfortable, I had a great sleep every night. I really like this place and we are already planning our next visit.
Stayed 3 nights in Feb 2018
Response from Manager on 27 Feb 2018
Thank you for your kind review! Look forward to welcoming you back!

10/10 Excellent

Heidi, Springfield, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views; right on the beach!
We housed 2 adults and 3 (very active) small children. The rooms are spacious and provide everything you need to be self-sustaining. The room overlooked the beach, & it was literally only metres away. The beach was not overly busy, & the waves were big enough for my kids to play - but not get dunked. The pool is very spacious, however the depth ranges from 1.8-1.9m, with only 1 small corner of the pool having steps - it is great for adults, but not overly easy for children to navigate on their own. Shopping centres are within a short driving distance as are many tourist attractions. We had a wonderful stay and would definitely recommend it to others.
Stayed 5 nights in Dec 2017
Response from Leslie on 2 Jan 2018
We are very happy that you enjoyed our accommodation here at Pelican Sands-we welcome you back, just call so we can give you a discount as a return guest!

8/10 Good

Vron, Ipswich Qld Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with ocean views
Short stay. Room comfortable and clean. Great to have a sit in the public spa after big day out.
Stayed 2 nights in Nov 2017
Response from Manager on 16 Nov 2017
We are pleased you enjoyed your brief stay. Hope to see you back again!

8/10 Good

Corrinne, South Coast NSW

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, close to everything!
We can’t wait to come back! Our unit was spacious and modern and all facilities were clean and modern!
Stayed 3 nights in Oct 2017
Response from Manager on 14 Nov 2017
We look forward to welcoming you back!

8/10 Good

FB, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location
Terrific location. Direct beach access. Beautiful view. Wonderful for families. Short walk to IGA.
Stayed 4 nights in Jul 2017
Response from Management on 16 Jul 2017
Thank you for your comments. I will pass on your suggestions.

8/10 Good

A, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel beachfront
Absolute beachfront. Across from airport but hardly heard the planes from inside. Had a games room but couldn't access the equipment over the long weekend which was disappointing. Otherwise a great stay, would happily stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sensational
would love to own the apartment where we were staying sensational

10/10 Excellent

Desleigh, Darling Downs, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped, clean units with great views.
Fantastic and friendly onsite management. Easy late arrival and management very obliging and informative. Car park easy to get into, even in a larger car, and common areas well presented. Room was fresh and well maintained with great views of the coastline and the hinterland. Everything in the unit we could need for the weekend away, or for a longer stay. Shops just out of walking distance (with kids), but very easy access in the car, while all the usual takeaways are within short drive. Great little corner store/takeaway on the corner. 2 pools in the facility, one outdoor and small plunge pool inside adjacent the spar. Pool is a little deep for kids at 1.8 mtres if not good swimmers, but kickboards and swim noodles available at reception. Great place to stay away from the hustle and bustle and sure we will return.
Response from Manager on 25 Oct 2016
Thank you Desleigh! We appreciate the feedback. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Loved staying here. Apartment was great. A little noisy but perfect location.

10/10 Excellent

Thelma, Milton NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay value for money
This was a lovely place to stay. The location was excellent and service was spot on. The rooms were clean and comfortable. I would recommend this place to anyone.

10/10 Excellent

Ian, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best apartment I have ever stayed in.
Without a doubt, the most amazing apartment I have ever stayed in. Stunning views of the beach, Coolangatta, Surfers Paradise and the airport, to watch planes land and take off. I booked the Penthouse and this gave me 2 floors of living space, with 6 balconies, including my own rooftop that was the icing on the cake, with its own Sauna and shower. The beach was 10 metres from the back door and Tugan shops in walking distance or a minute drive. Leslie and the team were fantastic as well as all the apartment offerings available to all guests and great to have secure gated undercover parking for additional security. Fully recommend to all and I am already thinking about my next trip. Thanks again. Ian.

8/10 Good

Bel, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Close to beach, airport and John Flnn Hospital. Convenient. Walk out door to beach.
Response from Leslie-Manager on 23 May 2016
Thank you for choosing Pelican Sands. We look forward to welcoming you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Right on beach
Great family friendly hotel with all amenities. Awesome views and direct access to beach. Room is dated and needs updating but clean.
Response from L on 19 Mar 2016
Thank you. We are working on getting older units updated. Hopefully next time you come there will be an improvement in that apartment!

10/10 Excellent

Glen, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach
Amazing location right on the beach. You can see and hear the surf in every room. Loved it!
Response from L on 19 Mar 2016
Glad you enjoyed our "Hidden Gem" here on the southern end of the coast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel with Beautiful Views
We had a great trip and really enjoyed our stay except the air con didn't work and the small fans that were in each room struggled to give us much comfort.
Response from L on 19 Mar 2016
We normally have a lovely sea breeze but we now have the A/C back in working order. Please come back and visit again.