Aerial view

Reviews of Bel Air on Broadbeach

4 out of 5
Bel Air on Broadbeach
2633 Gold Coast Highway, Broadbeach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 712 out of 1322 reviews" "
Rating 8 - Good. 463 out of 1322 reviews" "
Rating 6 - Okay. 105 out of 1322 reviews" "
Rating 4 - Poor. 26 out of 1322 reviews" "
Rating 2 - Terrible. 16 out of 1322 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The ocean views from the North Tower were amazing. Very spacious inside with a lovely deck off all the rooms. Very well equiped kitchen set up which gave us the option to make our own breakfast with tea and coffee provided. Thank you for a fabulous stay. Wish we had stayed longer!
Stayed 5 nights in May 2024

10/10 Excellent

Sharlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location great view of the ocean and clean spacious apartment.
Stayed 3 nights in May 2024
Response from Bel Air on Broadbeach on 13 May 2024
Dear Sharlene,Thank you for the wonderful review! We're thrilled that you enjoyed the great location, ocean view, and the cleanliness and spaciousness of your apartment at Bel Air on Broadbeach.We look forward to welcoming you back for another memorable stay.Warm regards,SebastianBel Air on Broadbeach

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bel Air on Broadbeach on 9 May 2024
Dear Vincent,Thank you for the excellent rating! We're delighted to know you enjoyed your stay at Bel Air on Broadbeach. We appreciate you taking the time to share your experience and look forward to welcoming you back soon.Warm regards,SebastianBel Air on Broadbeach

6/10 Okay

Karen

Stayed 3 nights in Apr 2024
Response from Bel Air on Broadbeach on 23 May 2024
Dear Karen,Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not fully meet your expectations. Your review is valuable to us as we continually strive to improve our guests' experiences.We hope to have the opportunity to welcome you back to Bel Air on Broadbeach and provide you with a stay that exceeds your expectations.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Jayme

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our third time staying at Bel Air, first with our son, and we had the BEST time as usual! We love the convenience to the beach and shops, yet the quietness. Everything is always clean, relaxing, and everyone is friendly. We love the option between outdoor and indoor pools as it's getting colder to swim outside now. We also love how the Bel Air always feels like there are people around, but it's never crowded so it's very calming. We'll be back on our next trip to the GC!
Stayed 4 nights in Apr 2024
Response from Bel Air on Broadbeach Team on 2 May 2024
Thank you so much for your glowing review! We are thrilled to hear that you had the best time during your recent stay at Bel Air. It's wonderful to know that you appreciate our convenient location near the beach and shops while still enjoying a peaceful and quiet atmosphere. We're delighted that you found everything clean, relaxing, and that our staff members were friendly during your visit.We look forward to welcoming you back on your next trip to the Gold Coast!

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay close to tram buses Lovely property , very clean Staff very friendly Only downside was bed a bit
Stayed 6 nights in Apr 2024
Response from Bel Air on Broadbeach on 1 May 2024
Dear Debbie,Thank you for taking the time to review your stay at Bel Air on Broadbeach. We're pleased to hear you enjoyed our prime location close to public transport, our clean facilities, and our friendly staff. We apologize for any discomfort caused by the bed and appreciate your feedback as it helps us improve our guest experience.We hope to welcome you back soon for an even more comfortable stay!Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Marina Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly team, nice area and clean rooms. Lots of room for a family
Stayed 7 nights in Apr 2024
Response from Bel Air on Broadbeach on 29 Apr 2024
Dear Marina Helen,Thank you for your wonderful review! We're delighted you enjoyed our friendly team, clean rooms, and the spacious accommodations for your family. We look forward to welcoming you back to Bel Air on Broadbeach soon!Warm regards,SebastianBel Air on Broadbeach

10/10 Excellent

Kirsty

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Bel Air on Broadbeach on 18 Apr 2024
Thank you, Kirsty, for your 5-star rating on Expedia. We're thrilled to hear you had a wonderful experience during your stay with us! If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out.

10/10 Excellent

Nunziata, Brunswick West

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fantastic. In an excellent location to all shopping, casino, restaurants and cafes. The staff were very friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Bel Air on Broadbeach on 11 Apr 2024
Thank you, Nunziata, for sharing your experience! We're delighted to hear that you found our property fantastic and enjoyed its excellent location near shopping, the casino, restaurants, and cafes. It's wonderful to know that our staff were able to provide you with friendly and helpful service. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay! If you need any assistance in the future, please feel free to reach out.Kind RegardsSebastianBel Air on Broadbeach

10/10 Excellent

Jasmin

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Bel Air on Broadbeach on 18 Mar 2024
Dear Jasmin,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that you had a wonderful experience with us. If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back soon for another memorable stay.Best regards,SebastianBel Air on Broadbeach

8/10 Good

Karen

Stayed 3 nights in Mar 2024
Response from Bel Air on Broadbeach on 15 Apr 2024
Thank you, Karen, for your feedback! If there's anything specific you think we could improve upon for your next visit, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel and excellent service.
Stayed 2 nights in Mar 2024
Response from Bel Air on Broadbeach on 11 Mar 2024
Dear Christy,Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us and that you found our service excellent. Your feedback means a lot to us, and we're delighted that we could provide you with a memorable stay. We hope to welcome you back soon for another fantastic experience.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Sash

Stayed 9 nights in Feb 2024
Response from Bel Air on Broadbeach on 22 Mar 2024
Dear Sash,Thank you for your review! We're thrilled to hear that you had a great experience during your stay with us. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,SebastianBel Air on Broadbeach

8/10 Good

Karen M

Liked: Amenities, property conditions & facilities
Cafe hours very minimal. Lots of construction around (not your fault).
Stayed 2 nights in Feb 2024
Response from Bel Air on Broadbeach on 1 Mar 2024
Thank you, Karen, for your review. We appreciate your feedback regarding the limited café hours and understand your concern about the construction nearby, even though it's beyond our control. We'll certainly take your comments into consideration as we strive to enhance our guests' experiences. If you have any further suggestions or concerns, please feel free to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,SebastianBel Air on Broadbeach

6/10 Okay

Anita

Stayed 4 nights in Feb 2024
Response from Bel Air on Broadbeach on 1 Mar 2024
Thank you for your feedback, Anita. We appreciate you taking the time to share your experience with us. If there are any specific aspects of your stay that you feel could be improved, please don't hesitate to let us know. We value your input and strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment. Had everything we needed. Mentioned leaking tap to reception and was sorted the same day. Pool area very inviting.
Stayed 2 nights in Feb 2024
Response from Bel Air on Broadbeach on 25 Feb 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay in our apartment and found it to be well-equipped to meet your needs. We strive to provide prompt and efficient service, so we're pleased that our team was able to address the issue with the leaking tap promptly. It's also great to know that you found our pool area inviting—we aim to create a relaxing and enjoyable environment for all our guests. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Jing

Business traveller
Liked: Cleanliness, room comfort
I will be back.
I have such a wonderful trip staying at Bel Air. Love the pool, the morning sun rise, the quietness, the location and free parking. Mostly the price is cheaper than the hotels around. Highly recommended. I will be back again.
Stayed 4 nights in Feb 2024
Response from Bel Air on Broadbeach on 25 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful trip during your stay at Bel Air. It's fantastic that you enjoyed the pool, the serene morning sunrises, and the peaceful atmosphere of our location. We're glad to know that our free parking option was convenient for you as well. Offering competitive pricing and excellent value to our guests is important to us, so we're delighted that you found us to be a more affordable option compared to other hotels in the area. We truly appreciate your recommendation and look forward to welcoming you back again in the future! Thank you for taking some wonderful photos too!

10/10 Excellent

Arie

Stayed 4 nights in Feb 2024
Response from Bel Air on Broadbeach on 25 Feb 2024
Thank you for your positive review! We're glad to hear that you enjoyed your stay in our apartment and that it had everything you needed. We appreciate your feedback and hope to welcome you back again in the future!

8/10 Good

Rita

Stayed 12 nights in Feb 2024
Response from Bel Air on Broadbeach on 21 Mar 2024
Dear Rita,Thank you for your review. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Best regards,SebastianBel Air on Broadbeach

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Bel Air on Broadbeach on 18 Feb 2024
Thank you, Michael, for your feedback. We appreciate you taking the time to share your experience with us. If any specific aspects of your stay stood out to you or areas where we can improve, please don't hesitate to let us know. We look forward to the possibility of welcoming you back in the future.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

KERRY, RUAKAKA, NORTHLAND

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay for family holiday. Clean, spacious, well equipped rooms. Great pool facility. Enjoyed every minute.
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 12 Feb 2024
Dear Kerry,Thank you for taking the time to leave a wonderful review of your recent stay at Bel Air on Broadbeach.It's great to hear that you enjoyed the clean, spacious and well-equipped rooms, along with the great pool facilities. We are so glad that you enjoyed every minute!We look forward to welcoming you back soon!Kind RegardsBel Air on Broadbeach

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything you needed was in apartment, except a fishslice for the frypan! $1.75 from pacific fair across the rd fixed that. Close to casino, beach, food spots in broadbeach and kirawee surf club. Will stay again.
Stayed 6 nights in Jan 2024
Response from Bel Air on Broadbeach on 8 Feb 2024
Dear Geoffrey,Thank you for sharing your experience of your fantastic stay here at Bel Air.We're delighted to hear that you enjoyed the amenities provided in the apartment and the amazing location. Your continued patronage means a lot to us, and we're eagerly looking forward to welcoming you back for another great stay!Warm regards,Bel Air on Broadbeach

8/10 Good

Julie

Stayed 2 nights in Jan 2024
Response from Bel Air on Broadbeach on 30 Jan 2024
Dear Julie,Thank you for your 8 out of 10 rating on Hotels.com! We're pleased to hear you had a positive experience at Bel Air on Broadbeach. If there's anything specific you'd like to share or if there's anything we can improve, please let us know. We hope to have the pleasure of hosting you again.Best regards,The Bel Air Team

10/10 Excellent

Valda

Stayed 3 nights in Jan 2024
Response from Bel Air on Broadbeach on 29 Jan 2024
Dear Valda,Thank you for your fantastic review of Bel Air on Broadbeach. We appreciate your perfect score and welcome any additional feedback you'd like to share. Let us know how we can make your next stay even more memorable. We look forward to welcoming you back!Kind Regards,Bel Air on Broadbeach

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and pool was great
Stayed 2 nights in Dec 2023
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Robert,Thank you for sharing your feedback on your recent stay at Bel Air on Broadbeach.We're thrilled to hear that you enjoyed our fantastic pool area and had a peaceful stay. If there's anything specific we can do to enhance your next visit, please don't hesitate to inform us. Your valuable feedback is truly appreciated.We eagerly anticipate welcoming you back for another enjoyable stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

mark

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the pool area.
Stayed 3 nights in Jan 2024
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Mark,We appreciate your review of your recent stay at Bel Air on Broadbeach.Thank you for the perfect score, and we're thrilled to know you enjoyed our pool area. If there's anything we can do to enhance your next stay, please don't hesitate to inform us.We are looking forward to welcoming you back!Kind Regards,Bel Air on Broadbeach

8/10 Good

Kelly

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Kelly,We extend our gratitude for sharing your thoughts on your recent stay at Bel Air on Broadbeach.It's wonderful to hear that you enjoyed your stay. If there's additional information you'd like to provide, we welcome your insights as guest feedback is invaluable to us.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Donna

Stayed 2 nights in Jan 2024
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Donna,We appreciate you taking the time to share your review of your recent stay at Bel Air on Broadbeach.It brings us great joy to see the perfect score, and if there are additional details you'd like to share, please feel free to reach out to us. Your feedback is important to us.Should you have any preferences or requests to make your next stay even more memorable, please don't hesitate to let us know.Looking forward to hosting you again soon!Kind Regards,Bel Air on Broadbeach

4/10 Poor

Samantha

Stayed 9 nights in Jan 2024
Response from Bel Air on Broadbeach on 22 Jan 2024
Dear Samantha,We appreciate your review regarding your recent stay at Bel Air on Broadbeach.We regret to learn that your experience fell short of expectations. If there were specific aspects that impacted your stay or areas where we can enhance in the future, your insights are invaluable to us. Please share any feedback you have, as we are committed to continuous improvement.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Gabbi

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Bel Air on Broadbeach on 18 Jan 2024
Hi Gabbi,Thank you for the outstanding 10/10 review on Hotels.com! We're delighted you had a fantastic experience at Bel Air on Broadbeach. If you have any specific highlights or insights to share, we'd love to hear them. Looking forward to welcoming you back in the future!Best regards,Bel Air on Broadbeach

10/10 Excellent

Aram

Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 15 Jan 2024
Dear Aram,Thank you for taking the time to leave a review of your recent stay here at Bel Air on Broadbeach.We greatly appreciate the perfect score, and if there is any more detail you would like to provide, that would be greatly appreciated.Thank you again for your incredible review and we look forward to welcoming you back for another stay!Kind Regards Bel Air on Broadbeach

8/10 Good

Peter

Business traveller
Liked: Cleanliness
Hard to rate with such strong negative features
The unit was pretty good for medium stays but the parking situation is a game breaker and it’s structural to the place also the TV claims to allow you to cast your apps (whichwe do all the time at home) but their sustem is not up to it and buffers and drives you crazy - not fit for purpose. Location excellent - short walk to anywhere. One reception lady extremely pleasant but helpfulness was limited by the structural hurdles.
Stayed 2 nights in Jan 2024
Response from Bel Air on Broadbeach on 12 Jan 2024
Dear Peter,Thank you for choosing to stay at Bel Air on Broadbeach and for taking the time to provide feedback on Hotels.com. We appreciate your candid review and value your insights.We're glad to hear that you found the unit suitable for medium stays and that the location was excellent for your needs. However, we sincerely apologize for the challenges you faced with our parking situation and the TV casting functionality. Your feedback is crucial, and we will address these issues to enhance the overall guest experience.We appreciate your kind words about our pleasant reception staff, and we will strive to overcome any structural hurdles to improve our helpfulness.If you have any further details or suggestions you'd like to share, please feel free to contact us directly. We hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Bel Air on Broadbeach

10/10 Excellent

HARRY

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place, perfect location, very spacious and accommodating for a family. Pool, Sauna and Spa are world-class. Will be back for sure
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 12 Jan 2024
Dear Harry,Thank you for choosing Bel Air on Broadbeach and for taking the time to share your positive experience on Expedia. We're thrilled to hear that you found our property to be a great place with a perfect location, spacious accommodations, and excellent amenities. It's wonderful to know that our pool, sauna, and spa met your expectations.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or suggest for an even better experience next time, please feel free to let us know.Best Regards,Bel Air on Broadbeach

10/10 Excellent

Tuck Seng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is professional and reliable.
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 2 Jan 2024
Dear Tuck Seng,We extend our sincere appreciation for sharing your thoughts on your recent stay at Bel Air on Broadbeach.We are thrilled to learn that you found our staff to be professional and reliable, and we are sincerely grateful for the perfect overall score you awarded us.It would be a pleasure to welcome you back for another wonderful stay, and we are open to any suggestions or feedback you may have to further enhance your experience. Your satisfaction is our priority!Kind Regards,Bel Air on Broadbeach

6/10 Okay

Hong Xian

Liked: Amenities
The swimming pool was great, but the room was average (the lights in the room were a little dark, and the property itself was a little old and average).
Stayed 2 nights in Dec 2023
Response from Bel Air on Broadbeach on 5 Jan 2024
Dear Hong Xian,Thank you for your recent review of Bel Air on Broadbeach. We're thrilled you enjoyed the swimming pool! Your feedback on the room's lighting is noted, and we'll use it to improve. If there's anything specific you'd like for your next stay, please let us know.Best Regards,Bel Air on Broadbeach

10/10 Excellent

Kate

Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 31 Jan 2024
Hi Kate,Thank you for the fantastic 5 out of 5 review. If there is anything we can do to make your next stay even more memorable, please let us know.Kind RegardsBel Air on Broadbeach

8/10 Good

Kristy

Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 29 Dec 2023
Hello Kristy,Thank you for sharing your rating for your recent stay at Bel Air on Broadbeach. We value your feedback and would love to hear more about your experience. If there are specific aspects you'd like us to address or improve upon, please feel free to provide additional details. Your feedback is important to us, and we strive to ensure every guest has a positive stay.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Bel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 29 Dec 2023
Dear Cameron,Thank you for taking the time to share your 5-star rating. We are thrilled to hear about your positive experience during your stay with us.Your satisfaction is our priority, and we're delighted that you had an excellent experience. If there are any specific highlights or aspects of your stay that you'd like to share, we would love to hear more.We appreciate your choice to stay with us and look forward to welcoming you back for another exceptional stay.Best regards,Bel Air on Broadbeach

10/10 Excellent

Tonya

Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 7 Jan 2024
Dear Tonya,Thank you for taking the time to leave a review about your recent stay at Bel Air on Broadbeach!We're thrilled to see you gave us a perfect rating, and we eagerly anticipate welcoming you back for a future stay!Kind Regards,Bel Air on BroadbeachBel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Pool amazing and location is close to everything. Highly recommend will definitely stay here again. recommen
Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear Cameron,Thank you for sharing your thoughts about your recent stay at Bel Air on Broadbeach.We're delighted to hear that the cleanliness of your room, the inviting atmosphere of the Bel Air's pool area, and our prime location contributed to making your Gold Coast experience enjoyable.Your recommendation means a lot to us, and we're genuinely grateful for your positive feedback. We look forward to the pleasure of welcoming you back for another memorable stay in the future.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Stayed 7 nights in Dec 2023
Response from Bel Air on Broadbeach on 14 Dec 2023
Dear Cameron,Thank you for sharing your fantastic 5-star review on Expedia regarding your recent stay at Bel Air on Broadbeach. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in delivering exceptional service, and your positive feedback is truly appreciated. If there are specific aspects that stood out or any suggestions for improvement, we would love to hear more. We look forward to the opportunity to welcome you back to Bel Air on Broadbeach in the future. Safe travels!Warm regards,Bel Air on Broadbeach

6/10 Okay

Ramzan

Liked: Property conditions & facilities
Everything nice
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 14 Dec 2023
Dear Ramzan,Thank you for taking the time to share your feedback on Wotif regarding your recent stay with us. We're pleased to hear that you found everything to be nice during your visit. However, we noticed that your overall rating was 3 out of 5, and we would appreciate more insight into any areas where we could further enhance your experience. Your input is invaluable to us as we continuously strive to improve our services. If there are specific details or suggestions you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Best regards,Bel Air on Broadbeach

4/10 Poor

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bel Air Broadbeach on 6 Dec 2023
Dear Tina,Thank you for choosing to stay at the Bel Air, we are disappointed to learn that your experience did not meet your expectations!We would love if you could provide some further information about your experience with us, this way we can ensure we are improving from every guest experience. We hope you enjoyed the rest of your time on the Gold Coast.Once again, we apologise that your stay did not meet your expectations and hope to have the opportunity to welcome you back in the future to restore your faith in our hotel.Kind Regards,Bel Air on Broadbeach

6/10 Okay

Thiago

Stayed 5 nights in Nov 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear Thiago,Thank you for sharing your feedback, where you rated your recent stay with the Bel Air as 3 out of 5. We appreciate your time and insights. While we're delighted to have hosted you, we also acknowledge there may have been aspects that didn't meet your expectations. Your input is invaluable for our ongoing improvement, and we'd be grateful for any additional details you can provide. Your satisfaction is our priority, and we hope to welcome you back in the future for an enhanced experience.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

william

Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear William,Thank you for taking the time to share your perfect review of your stay at Bel Air on Broadbeach.We're thrilled to receive your 5/5 rating, and it brings us immense joy to know that you had an exceptional experience with us. If there are any specific highlights or aspects of your stay that stood out and you'd like to share, we would love to hear more about your preferences.We eagerly anticipate the pleasure of welcoming you again soon for another delightful stay.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Chatika

Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 11 Dec 2023
Dear Chatika,Thank you for taking the time to share your positive experience on Expedia! We're thrilled to see your 5 out of 5 rating and are delighted that you enjoyed your stay at Bel Air on Broadbeach.If there's anything specific you loved about your visit or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and look forward to the possibility of hosting you again in the future.Warm regards,Bel Air on Broadbeach

10/10 Excellent

John

Liked: Cleanliness, room comfort
Northern trip
Part of our annual trip up north we stay at Broadbeach because it central to our friends we visit, and staying at Bel Air is ideal plus Pacific Fair shopping mall is just across the road
Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 21 Nov 2023
Dear John,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your annual trip up north.We are delighted to hear that you enjoyed the central location at the Bel Air. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Gena

Liked: Cleanliness, property conditions & facilities
Close to Pacfic Fair shopping and tram. Good sized apartments
Stayed 2 nights in Nov 2023
Response from Bel Air on Broadbeach on 21 Nov 2023
Dear Gena,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed the location of the Bel Air, along with the size of the apartments. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Malcolm

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Did not like the fact that there was very little dish washing detergent provided. Not enough toilet roles for duration of stay.
Stayed 4 nights in Nov 2023
Response from Bel Air on Broadbeach on 16 Nov 2023
Dear Malcolm,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We would like to apologise for the lack of detergent and toilet rolls, and we will be sure to improve this in the future. We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hotel has all you need
Stayed 4 nights in Nov 2023
Response from Bel Air on Broadbeach on 15 Nov 2023
Dear Brian,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed your stay and that the Belair had everything you needed. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach