Water park

Reviews of BIG4 Gold Coast Holiday Park

3.5 out of 5
BIG4 Gold Coast Holiday Park
66-86 Siganto Drive, Helensvale, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 697 reviews" "
Rating 8 - Good. 196 out of 697 reviews" "
Rating 6 - Okay. 37 out of 697 reviews" "
Rating 4 - Poor. 17 out of 697 reviews" "
Rating 2 - Terrible. 8 out of 697 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the park. We couldn’t fault anything and the staff were so friendly and helpful. Highly recommend this place to anyone. Food was amazing.
Stayed 2 nights in May 2024

10/10 Excellent

tioriki, tauranga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love loved this place with our 8 year old. Loved how they have fun kids activities all throughout the day to keep the kids busy. The water slides were so cool a d the pools awesome. Will definitely return with more kids in tow. We stayed for 7 days. The amenities were also good. Everything you could think of. We stayed in a family cabin
Stayed 7 nights in May 2024
Response from Team GCHP on 14 May 2024
Hi Tioriki! We're absolutely thrilled to hear you had such a blast with your little one! Keeping the little ones entertained is what we're all about :) We're glad you enjoyed the water slides and pools – they're always a hit! Can't wait to welcome you back next time! Regards, Team GCHP.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids
Stayed 2 nights in Mar 2024
Response from Regards GCHP Reservations on 25 Mar 2024
Hi Michael, We're delighted to hear that you found our park great for kids! Providing a fun and safe environment for families is what we're all about. We hope your little ones had a blast enjoying our amenities and activities. Thank you for choosing us for your family getaway, and we look forward to welcoming you back for more fun in the future! Regards, Team GCHP.

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would of like to know the water park wouldn’t be in use
Stayed 7 nights in Feb 2024
Response from Regards GCHP Reservations on 25 Mar 2024
Hi Samantha, We apologize for any inconvenience regarding the water park not being in use during your stay. We understand how important it is for our guests to have access to all amenities. We'll make sure to improve our communication regarding such matters in the future. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a fully enjoyable experience! Regards, Team GCHP.

10/10 Excellent

Nicole

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stipped overnight on our way to Sydney from Morteton Island and everyrhing was perfect
Stayed 1 night in Feb 2024
Response from GCHP Reservations on 15 Feb 2024
Hi Nicole. We're thrilled you had a perfect stopover with us! Safe travels on your journey to Sydney, and we hope to welcome you back soon for another amazing stay! Regards, Team GCHP.

10/10 Excellent

Sung min

Stayed 4 nights in Jan 2024
Response from GCHP Reservations on 20 Feb 2024
Thank you for your stay :)Regards GCHP Reservations

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the kids, plenty of activities to keep them entertained. Lovely, helpful staff
Stayed 3 nights in Dec 2023
Response from GCHP Reservations on 15 Feb 2024
Hi Jane. We're so glad you had a blast at our park! The water park, jumpy pillows, and all the fun activities are here just for you! We're thrilled you enjoyed every moment. Can't wait to see you and your family again for more adventures! Regards, Team GCHP.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
This is such a great place to stay with kids. They really have everything to make it a memorable holiday!
Stayed 2 nights in Dec 2023
Response from Regards GCHP Reservations on 9 Apr 2024
Hi Rebecca, We're thrilled to hear that you had an amazing time at our holiday park! It's fantastic to know that you enjoyed the pool, waterslides, and cabanas. Our team works hard to ensure that every guest has a wonderful experience, and we're so glad to hear that you found them friendly and helpful. Thank you for choosing to stay with us, and we can't wait to welcome you back again soon! Regards, Team GCHP.

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great park to stay at, I was In a cabin right next to the gate but yet surprisingly still quiet Just had minor issues with the ac not functioning in the master and tv in my randomly crashing/ disconnecting from wifi, but still a great stay
Stayed 2 nights in Nov 2023
Response from Regards GCHP Reservations on 9 Apr 2024
Hi Joshua, We're delighted to hear that you had a great stay at our park! It's wonderful to know that despite a few minor issues with the AC and TV, you still enjoyed your time with us. We appreciate your feedback and will address these concerns to ensure a smoother experience for future guests. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay soon! Regards, Team GCHP.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids
Stayed 1 night in Nov 2023
Response from GCHP on 22 Nov 2023
Hi David,That's wonderful to hear! If you have specific details or experiences you'd like to highlight in your 5-star review, especially regarding why it's a great place for kids, feel free to share them. Whether it's the amenities, activities, or any other aspects that stood out for your family, your positive feedback can be valuable for other families considering a visit. If there's anything else you'd like to mention or if you have further questions, feel free to let me know! Team GCHP

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great family place to stay, the kids had a wonderful time and we had plenty to do within the park and around the park
Stayed 3 nights in Nov 2023
Response from Regards GCHP Reservations on 17 Nov 2023
Hi ZoeI'm glad to hear that your family had a wonderful time at the park! If you have any specific comments or questions about your experience, or if there's anything else you'd like to share, feel free to let me know. I'm here to help!Regards GCHP Reservations

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Nov 2023
Response from Regards GCHP Reservation Team on 13 Nov 2023
Hi Gemma.I'm sorry to hear that you had a negative experience. If you're comfortable sharing more details, I can try to provide assistance or advice. Whether it's related to accommodation, amenities, or service, your feedback is valuable. If you have specific concerns, please let me know, and I'll do my best to assist you.Regards GCHP Reservation Team

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and the villa was so clean pool spa and water park was awesome will definitely be back
Stayed 8 nights in Oct 2023
Response from Regards GCHP Reservation on 9 Nov 2023
Hi AmberThank you for sharing your positive experience! It's wonderful to hear that you had a great time and found the staff to be amazing. We're also glad to know that the villa, pool, spa, and water park met your expectations. We look forward to welcoming you back in the future! If you have any other comments or questions, feel free to let us know.Regards GCHP Reservation Team.

10/10 Excellent

Alysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids
Stayed 3 nights in Oct 2023
Response from Regards The GCHP Team on 6 Nov 2023
Hi Alysia.I'm glad to hear you had a great time! If you ever plan to visit again or need any information, feel free to reach out. Have a fantastic day!Regards The GCHP Team

10/10 Excellent

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Big 4 (motel rooms) several times now . It’s amazing every time. The staff are so wonderful to deal with. Have never ever had one problem. The property is beautifully kept and the rooms are so clean. Highly recommend for anyone wanting the vacation feel and want to be close to everything in the Gold Coast. Will be back again!
Stayed 4 nights in Oct 2023
Response from GCHP Team on 5 Nov 2023
It's fantastic to hear about your positive experiences at the Big 4 Gold Coast Holiday Park! We certainly pride ourselves on our excellent service, clean rooms, and a well-maintained property. Thank you for sharing your recommendation, and I'm sure many travelers will find your feedback helpful when considering their stay in the Gold Coast. Enjoy your future visits, and here's to more wonderful vacations in the future! We look forward to seeing you again in the furture!

6/10 Okay

Kaylah

Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for family and kids.
Stayed 3 nights in Oct 2023
Response from Regards The Team GCHP on 31 Oct 2023
Hi Gary.It's wonderful to hear that you had an amazing time with your family at Big4 Gold Coast Holiday Park! If there's anything else you'd like to share or if you have any specific highlights from your stay, feel free to let us know. We're here to help with any questions or additional information you might need.Regards The Team GCHP

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean and beds were very comfy
Stayed 1 night in Oct 2023
Response from GCHP Team on 13 Oct 2023
We're glad to hear that you found your room at Gold Coast Holiday Park to be nice, clean, and with comfy beds! A good night's sleep is essential for an enjoyable stay. If there's anything else you'd like to share or if you have any special requests for your next visit, feel free to let us know!Warmest regards,Team GCHP

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with the family. The whole family enjoyed the pool and water slides. A great place to walk around and see the koalas. Walking distance to multiple food outlets and convenient to movie world
Response from Regards GCHP Reservations on 12 Oct 2023
Hi Emma.Thank you for your wonderful feedback! We're delighted to hear that Gold Coast Holiday Park provided such an enjoyable experience for your whole family. It's fantastic that everyone had a great time at the pool and water slides. We're also glad you had the opportunity to see the koalas and that the park's location proved convenient for dining options and Movie World. We can't wait to welcome you all back for another fantastic stay!Warmest regards,Team GCHP

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kids loved this!! We stayed in a motel room, close to the waterpark, pool and cafe, perfect!! Got a late checkout so the kids got extra time in the waterpark. Great that you can order food and drinks from poolside and have them rough to you so u dont have to leave the kids unattended ! The only downside is that the waterpark opens late in the morning. Would be good to open earlier in the warmer months when it’s hot and the kids are up ready to go. Otherwise great few days away.
Stayed 2 nights in Oct 2023
Response from Regards GCHP Reservations on 12 Oct 2023
Hi Naomi.Thank you for sharing your experience! We're thrilled to hear that the kids had a blast and that your stay in a motel room was so convenient. It's great that you were able to enjoy the waterpark, pool, and cafe up close. We appreciate your feedback about the waterpark hours, and we'll take it into consideration for future improvements. We're glad you had a fantastic few days away, and we can't wait to welcome you back for more memorable moments!Warmest regards,Team GCHP

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best caravan park I've stayed in (I have stayed in a LOT). The location was great and felt very secure. Staff lovely, rooms made up each day (was not the expecting this!), Cafe had a good choice of foods. Kids obsessed with water park, we had to leave theme parks early each day to get our water park play in. Will definitely be back.
Stayed 5 nights in Sep 2023
Response from GCHP Reservations on 6 Oct 2023
Hi Lisa.Thank you for your wonderful review! We're thrilled to hear that you enjoyed the great location and felt secure during your stay at Gold Coast Holiday Park. It's fantastic that the staff, room service, and cafe all made positive impressions. We're delighted that the water park was such a hit with the kids! We can't wait to welcome you all back for more water park fun and memorable moments.Warmest regards,Team GCHP

10/10 Excellent

Raimonds

Stayed 3 nights in Oct 2023
Response from GCHP on 25 Oct 2023
hank you for the positive feedback! We're glad to hear you had a great experience at Gold Coast Holiday Park. If there's anything specific you'd like to share, feel free to let us know. We're here to make your stay enjoyable and memorable!Warmest regards,Team GCHP

10/10 Excellent

Emma

Stayed 3 nights in Sep 2023
Response from Regards GCHP Reservations on 12 Oct 2023
Hi Emma.Thank you staying at Big 4 Gold Coast Holiday Park.Warmest RegardsTeam GCHP

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GCHP Reservations on 7 Sept 2023
Hi, Thank you for the review. Kind Regards, GCHP

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better labelling of driveways needed, especially to motel area as it looks like a car parking spot for a villa.
Stayed 2 nights in Aug 2023
Response from GCHP Reservations on 7 Sept 2023
Hi Justine, Thank you for your review and your feedback has been taken on board. Kind Regards, GCHP

8/10 Good

ELISE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay, pools and waterpark were a great hit. $10 each for 30 minute hire for the pedal carts was a bit steep in my opinion.
Stayed 8 nights in Aug 2023
Response from Regards GCHP Reservation's on 25 Aug 2023
Hi Elise, Thank you for the review. Kind Regards, GCHP

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from GCHP Reservations on 23 Aug 2023
Hi Linda, Thank you for the review. Kind Regards, GCHP

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Reservations GCHP on 22 Aug 2023
Hi Michelle, Thank you for the review. Kind Regards, GCHP

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from gchp on 18 Aug 2023
Hi Amy,Thank you for your great review!Kind Regards, GCHP

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Jul 2023
Response from GCHP Reservations on 7 Aug 2023
Hi Sam, Thank you for the review. Kind Regards, GCHP

8/10 Good

Lucinda

Liked: Amenities, property conditions & facilities
Was good overall. I’d stay again.
Stayed 2 nights in Jul 2023
Response from GCHP Reservations on 3 Aug 2023
Hi Lucinda, Thank you for the great review! Glad to hear you enjoyed your stay! We hope to see you again soon. Kind Regards, GCHP

8/10 Good

Katrina K

Stayed 6 nights in Jul 2023
Response from GCHP on 11 Aug 2023
Hi Katrina,Thank you for your review!Kind Regards,GCHP

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kind Regards GCHP on 6 Jun 2023
Hi Les, Thank you for the review. Kind Regards, GCHP

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Regards GCHP on 9 May 2023
Hi Carol, Thank you for the review. Kind Regards, GCHP

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boys (7y, 4y) loved to stay there.
Stayed 5 nights in Mar 2023
Response from GCHP on 10 Apr 2023
Hi John, Thank you for the great review! Glad to hear you enjoyed your stay! We hope to see you again soon. Kind Regards, GCHP

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Mar 2023
Response from Regards GCHP on 20 Mar 2023
Hi Paul, I am so glad that you had a wonderful stay. Regards GHCP

10/10 Excellent

Pia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean motel. Will definitely be back sooon
Stayed 2 nights in Mar 2023
Response from GCHP Reservations on 16 Mar 2023
Hi Pia, It is great to hear you had a wonderful stay. We do hope to welcome you back again in the near future :)Regards GCHP

4/10 Poor

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One male staff member at the scavenger hunt was very rude and sarcastic to my daughters and myself. Told me not to teach my girls to cheat the system and told my girls as well all over a yellow leaf?!? (So silly) I stuck up for my girls and said come on mate they are just trying to have some fun & you have already sent them away twice… and he told me I should go have another cocktail (like I was a crazy lady) I maintained composure the whole time.. I was humiliated in front of other parents All for a zooper dooper for a prize Next time we won’t join in I’d rather save my family the embarrassment and buy my beautiful girls a treat instead..
Stayed 2 nights in Mar 2023
Response from GCHP Team. on 6 Mar 2023
Good Afternoon Nathan,Thank you for taking the time to let us know about your stay. I believe you had spoken with the managers on duty in this instance, and I hope they were able to assist you.Kind RegardsGCHP Team.

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good only bad points is that the bed was terrible like it had been jumped on too many times and broken . The water park doesn’t open till 11am which is disappointing.
Stayed 1 night in Mar 2023
Response from Regards GCHP on 6 Mar 2023
Thank you Jamie, I am happy that we could help. Thank you for your feed back. Hope to see you again soon. Regards Big4 Gold Coast Holiday Park

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable.Grounds were pleasing to walk around.
Stayed 1 night in Feb 2023
Response from Regards GCHP on 28 Feb 2023
Hi Anthony, It is great to hear you had a wonderful stay. We do hope to welcome you back again in the near future :)Regards GCHP

8/10 Good

Alex

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and friendly staff
Stayed 2 nights in Feb 2023
Response from GCHP on 27 Feb 2023
Hi Alex, I am so glad that you had a wonderful stay, we hope to see you in the future :)Regards GHCP

10/10 Excellent

Hsin-Fang

Stayed 2 nights in Feb 2023
Response from Reservations GCHP on 16 Mar 2023
Hi Hsin-Fang, We do hope to welcome you back again in the near future :)Regards GCHP

8/10 Good

Lily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family of 14 had a wonderful time, we were so close to the Theme Parks, close to driving down to Surfers Paradise and driving to Harbour Town or to one of the big Shopping Malls. Perfect location for our Whanau (family)
Stayed 4 nights in Jan 2023
Response from Regards GCHP on 16 Feb 2023
Hi Lily, It is great to hear you had a wonderful stay. We do hope to welcome you back again in the near future :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday park, great facilities, family and pet friendly. Helpful and friendly staff. We stay on a regular basis
Stayed 2 nights in Feb 2023
Response from Reservations GCHP on 13 Feb 2023
Hi, Thank you for your review, We are happy to read you had a wonderful stay. We hope to welcome you back soon. Regards Big4 GCHP

4/10 Poor

Will

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Regards GCHP on 7 Mar 2023
Thank you :)

4/10 Poor

Mathew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Advertised and booked bedding configuration was not what was provided. Booked queen bed with two sets of double twin bunks, received double bed with one set of bunks. Property was fully booked, but the staff did provide a roll away cot to help with the issue.
Stayed 3 nights in Jan 2023
Response from Reservations GCHP on 2 Feb 2023
Thank you Mathew, I am happy that we could help. Thank you for your feed back. Hope to see you again soon. Regards Big4 Gold Coast Holiday Park

8/10 Good

Briar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GCHP on 9 Nov 2023
Hi,Thank you for your great review!Kind Regards, GCHP

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Great place for younger kids, but needs something for the teenagers over the Xmas hols. Room was clean
Response from Regards GCHP Reservations on 6 Jan 2023
Hi Michelle, It is great to hear you had a wonderful stay. We do hope to welcome you back again in the near future :)

6/10 Okay

Michelle

Stayed 1 night in Dec 2022
Response from Regards GCHP on 3 Jan 2023
Thank you for leaving us a review. Hope to welcome you back again soon. Regards Big4 GCHP

6/10 Okay

Dominique

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The room was clean and tidy but having only paper plates and dishes was unexpected
Response from GCHP on 19 Dec 2022
Hi Dominique, Thank you for your feedback. Hope you have a great day :)Regards GCHP