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Reviews of The Headwaters Eco Lodge

5 out of 5
The Headwaters Eco Lodge
42 Oban Street, Glenorchy, Otago

Reviews

9.8

Exceptional

Rating 10 - Excellent. 18 out of 20 reviews" "
Rating 8 - Good. 2 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The food really was the best in New Zealand. Fantastic.
Stayed 1 night in Mar 2024
Response from Hannah on 2 Apr 2024
Hi Paul,Thank you so much for taking the time to leave your feedback - we are glad to hear you especially enjoyed the food.We hope to welcome you here again in the future!All the best,Your THEL Team

10/10 Excellent

Jeffrey D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. First class accommodations and service!
Stayed 1 night in Feb 2024
Response from Hannah on 27 Feb 2024
Hi Jeffrey,Thank you so much for taking the time to leave us a review. We appreciate your kind words and hope to welcome you here soon!

10/10 Excellent

Douglas, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eco-friendly with solar on each roof and compostable toilets. Chef on site was great. Breakfast and dinner were excellent and included.
Stayed 1 night in Feb 2024
Response from Hannah on 18 Feb 2024
Hi Douglas,Thank you so much for taking the time to leave us a review! We are glad to hear that you enjoyed your stay, especially the breakfast and dinner. We hope to welcome you here again in the future :)Warmest regards from Glenorchy!

10/10 Excellent

Cheree

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing.
Stayed 1 night in Aug 2023
Response from Zenzi on 15 Aug 2023
Kia Ora Cheree,It was a pleasure having you both.Thank you for your feedback, it is most appreciated and we hope to see you back again soon.Best regards,Zenzi BreitenbergerGuest Experience Manager

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and dinner. The best food in New Zealand. Beautiful grounds and great staff.
Stayed 3 nights in Mar 2023
Response from Zenzi on 21 Mar 2023
Kia Ora Kerry,Thank you for your kind feedback!It was an absolute pleasure to host you and we hope to welcome you back again soon.Best regards,Zenzi BreitenbergerGuest Experience Manager

10/10 Excellent

Bryan Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay in Glenorchy!
Exceptional stay! Great resort, fantastic location and entirely eco-friendly. Really educational on how they protect our environment.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Amazing building and story, definitely worth experiencing even if you’ve been to Glenorchy before.
Stayed 2 nights in Sep 2020

8/10 Good

Chia Huei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Gabriela on 22 Jul 2020
Thank you so much for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eco lodge concept was carefully planned and the property was beautifully designed.
Stayed 1 night in Mar 2020
Response from Camp Glenorchy Host on 21 Mar 2020
Thank you so much for your review, we really appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unique property making an outstanding effort to be eco- friendly, accessible to all budgets, and an asset to the local community
Stayed 2 nights in Feb 2020
Response from Maggie on 19 Feb 2020
Thank you for your kind words! We appreciate your review.

10/10 Excellent

janh, eugene, oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely public and private areas, all eco friendly and well maintained. The kitchen is stunning, the common dining and lounging areas were full of art and style. Very sensitive and thoughtful environment, it fostered a sense of sharing and community.
Stayed 3 nights in Feb 2020
Response from Maggie on 13 Feb 2020
Happy to hear you had a great stay with us! Thank you for kind words. We appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maggie on 13 Feb 2020
Thank you for choosing us. We appreciate your feedback!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Eco accommodation
Absolutely outstanding, the whole concept of Camp Glenorchy is amazing, very clever designers with great thoughtfulness about the area, we will be back
Stayed 2 nights in Jan 2020
Response from Gabriela on 10 Feb 2020
Thank you so much for your kind words, Helen! We hope to see you back!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Gabriela on 20 Jan 2020
Thank you so much for your review! We hope to have you staying with us again soon!

10/10 Excellent

Beth, Halifax Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place and I highly recommend it. It is very eco-friendly but extremely well done. The cabin we had for our family was very cosy. We loved the large, well equipped communal kitchen and the breakfast. We also had great local tips from the staff there who were very available.
Stayed 2 nights in Dec 2019
Response from Gabriela on 13 Jan 2020
Hello Beth, So glad to hear you had a great stay! We hope to always keep moving forward, improving and growing. To hear these lovely comments from our guests is what gives us the biggest encouragement, thank you so much! We hope to have the pleasure of welcoming you to Camp Glenorchy again at a future occasion!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax andexplore
Incredible place to explore. Staff are truly beautiful.
Stayed 2 nights in Dec 2019
Response from Gabriela on 13 Jan 2020
Hello Blake, Thank you so much for your kind words! Your feedback will be shared with the team. We are so lucky to have such an amazing team, they are amazing! We hope to have you staying with us again in the future. Kind regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful communal feeling with generous spacious facilities. Unique place.
Stayed 1 night in Dec 2019
Response from Gabriela on 30 Dec 2019
Hello There! Thank you so much for your review! We are delighted you enjoyed your visit! Hope to have you visiting again some time. Kindest regards!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but could be better.
The hotel is lovely with a few caveats. We loved the idea and the interactive part about controlling your room temperature, shower ect. Unfortunately, our room was basically next to the two lane highway coming into town and quite noisy. I also thought the staff was a little unresponsive to questions. The breakfast situation was confusing that you needed to go through the public kitchen drawers to get silverware and plates, wash them and put away. Also, there are 3 washers but only one drier. We had to stay up past 11pm in lime for it as we were leaving the next day. They have a drying room but it was filled with mildew tents drying from the campers section that the hotels guests share everything with. We stayed two nights and overall was nice, but felt one night in Glenorchy would have been plenty as all our tours and hikes left from Queenstown and we were driving back and forth on that drive just to sleep.
Stayed 2 nights in Dec 2019
Response from Gabriela on 26 Dec 2019
Hello Eric, Thank you so much for your feedback. We always value our guest's comments and consider them the most important pathway for our improvement. We are sorry to hear our staff fell through whilst answering your questions and that you experienced too much noise in your room. Most of the time Glenorchy is a very quiet, relaxed town. Sadly the busy season results in more cars on the road. We will do our best to address the matters you raised. Hopefully some day in the near future we'll have the pleasure to welcome you back to Camp Glenorchy again!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
My favorite place I stayed in New Zealand! I didn’t know it was possible for a place to be this eco-friendly! Very high tech and yet a rustic feel, and extremely clean with very kind staff. The town is also small and lovely, and the whole area has plenty of beautiful nature excursions. Wish I could have spent more time here!
Stayed 1 night in Nov 2019
Response from Zenzi on 27 Nov 2019
Hello Brandon, Thank you very much for your lovely feedback! We really appreciate your kind words and hope to see you again soon. Kind regards, Your Camp Hosts

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place , very friendly staff who were very helpful. Facilities top notch. Wonderful concept there should be way more if these
Stayed 1 night in Sep 2019
Response from Tess and the camp host team on 14 Oct 2019
Thank you Nancy, we really appreciate your feedback. We hope to see you one day again soon.