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"Good cozy place to stay"

"I didn't like the auto 20% gratuity at the restaurant, but the food was good if not over priced. Cleaning staff was great. "

"Not that clean and the front desk staff where pretty unfriendly."

"Good points: great location. Pretty lobby. Bad points: the HVAC is poor; the room is a constant 76°. The granite of the bathroom sink is cracked with sharp edges and stone dust in the bathroom. Very poor water pressure in the sink; just a trickle. Shabby furniture. Stained carpet. Uncomfortable room in many ways. "

"Everything was great! "

"The hotel's location is fantastic! Hotel staff was so very friendly and helpful. Room was nice. Shower was not great because I don't like overhead rain showers. Lunch at the restaurant was great. Breakfast is another story. Restaurant was empty and 3 parties were waiting to be seated, never happened. We all left. Found a great Diner at 43rd and Broadway called Brooklyn Diner. Fantastic! Overall nice hotel and we would stay there again."

"The front desk staff is not very friendly at this hotel. We had a leak in our sink the first night of check-in and they did not even offer to change our room. I had to request the change and they did not even apologize for the inconvenience. The hotel needs a make over, everything felt old and dirtly."

"Breakfast was good. Room was clean. 6th stay, nice location. Roof bar relaxing."

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "