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"Stunning hotel and service"

"Hotel has a very nice interior but dated in parts. External is solid concrete and outside areas need a bit of updating. They advertise their external pool but looks like it has been out of action for a very long time. Staff were excellent, breakfast was very good."

"The hotel is a bit dated, the shower in the room was luke warm and lacking pressure. Breakfast wasn’t the best."

"It's my favourite hotel in Torquay. Rooms are spotlessly clean, the bar area is very nice and the complementary breakfast is really high-quality."

"Comments below: pretty accurate.The hotel must be split into two, as many there seemed disadvantaged, but were respectful/welcoming. Our room was in the other wing. The rubbish outside does not appear to cause any concern to the proprietors. Inside the theme continues. Nevertheless, the gentleman who served us was very helpful. Carpet inside the room was minging, but the bed linen was spotless and the sink, shower and toilet were clean, although the whole of the loo seat came right off when lifted so we left it to one side. The half of the broken towel rail hanging on the wall couldn't be used, and the remainder stuck out of the wall at an angle and was used to pop the toilet roll on, but it kept falling off. There was soap in the dispenser by the sink, but it soon ran out. We made sure not to make contact with the carpet in our bare feet or socks. Only one cup provided for two of us, but we bought hot drinks while out. The walls had been painted nicely though. It looks like there is blood around the carpet and some towels, but I think it's actually cleaning fluid that has stained some things. The towels were properly clean and plentiful. We slept brilliantly as it was so quiet and the bed was surprisingly comfy. Next morning, hubby went to shower, which only just worked, and no soap. That's when we realised the sink soap dispenser had run out too! Verdict: at only £45 it did us for the night. A good sleep. Take your own soap/slippers. Expect the worse then it's not so bad."

"Lovely hotel. Good location close to the front. Ample parking. Spotlessly clean, friendly staff. Breakfast service was excellent and food high quality. No negatives to say about this hotel. Will definitely return."

"A lovely hotel, some lovely staff but a couple seemed to not be having their best day on our arrival, nice spa, great location. Food was not brilliant, no teaspoon on the tray in the room, mirror not well cleaned and torn net curtains. Housekeeping did make up our room but it looked a bit like my 17 year old son had a go at it. This isn't a bad review as it's a hotel that could be a few very small changes from being perfect. Good central location yet quiet enough to have the windows open at nighttime. Two members of staff shone: Ade in the restaurant and Sam on reception, really friendly."

"Lovely vew from our room staff could not have been more attentive will definitely go back "

"I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel."