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TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3.0 star property
Family-friendly hotel with 3 restaurants and 2 indoor pools

Choose dates to view prices

Located in Torquay City Centre, TLH Carlton Hotel and Spa offers a family experience within TLH Leisure Resort. Kids enjoy the arcade and playground, while adults join fitness classes or yoga. The Aztec Spa provides restorative body wraps and facials for relaxation.

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Gym
The current price is NZ$259
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room (2 Adults + 1 Child)

1 bedroom, in-room safe, desk, free WiFi

Family Triple Room (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Triple Room, Multiple Beds, Sea View

1 bedroom, in-room safe, desk, free WiFi

Superior Triple Room, Multiple Beds, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
In-room safe
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment

Apartment | Living area

Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed
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About the area

Map
Falkland Road, Torquay, England, TQ2 5JJ

What's nearby

  • Torre Abbey - 5 min walk - 0.4 km
  • Torre Abbey Sands - 8 min walk - 0.7 km
  • Princess Theatre - 13 min walk - 1.1 km
  • Cockington Country Park - 13 min walk - 1.2 km
  • Babbacombe Beach - 4 min drive - 3.0 km

Getting around

  • Torquay Station - 8 min walk
  • Exeter (EXT-Exeter Intl.) - 37 min drive

Restaurants

  • ‪Belgrave Tandoori - ‬3 min walk
  • ‪Bombay Express - ‬3 min walk
  • ‪Gino's - ‬8 min walk
  • ‪Bull & Bush - ‬2 min walk
  • ‪Cantina - ‬9 min walk

About this property

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

Family-friendly hotel located in Torquay City Centre
Take advantage of a terrace, a garden and a playground at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort. Treat yourself to a manicure/pedicure, a body wrap or a facial at Aztec Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and children's meals. Pilates classes and fitness classes are offered at the gym; other things to do include archery. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
You'll also enjoy the following perks during your stay:
  • 2 indoor pools and a seasonal outdoor pool, along with sunloungers
  • Full breakfast (surcharge), self-parking (surcharge) and a billiards/pool table
  • A ballroom, a vending machine and a banquet hall
  • A front desk safe, tour/ticket information and luggage storage
Room features
All 70 rooms boast comforts such as 24-hour room service, in addition to thoughtful touches such as late-night room service and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Similar properties

2 indoor pools, outdoor pool, pool loungers

TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
7.8 out of 10, Good, 218 reviews
The price is NZ$315
includes taxes & fees
9 Nov - 10 Nov
TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per day)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.95 for children
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Alberts Sports Bar
  • Aztec Bistro & Bar
  • Carlton Restaurant

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Uncovered self-parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 9:00 PM

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Carlton Hotel Torquay
Carlton Torquay
TLH Carlton Hotel Torquay
TLH Carlton Torquay
TLH Carlton
TLH Carlton Hotel
TLH Carlton Hotel Spa TLH Leisure Entertainment Resort

Frequently asked questions

Does TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort have a pool?

Yes, this property has 2 Indoor pools, a seasonal outdoor pool and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort on 30 Nov 2025 start from NZ$258.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Self-parking is available for GBP 10 per day. Limited spots are available.

What time is check-in at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Checkout is at 11 AM.

Where is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort located?

This family-friendly Torquay hotel is located near the beach, within a 10-minute walk of Torre Abbey and Riviera International Conference Centre. Torre Abbey Sands and Corbyn Beach are also within 15 minutes. Torquay Station is 8 minutes by foot and Torre Station is 12 minutes.

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Reviews

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Reviews

7.8

Good

7.8

Cleanliness

7.8

Location

8.4

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 60 out of 182 reviews
Rating 8 - Good. 73 out of 182 reviews
Rating 6 - Okay. 22 out of 182 reviews
Rating 4 - Poor. 13 out of 182 reviews
Rating 2 - Terrible. 14 out of 182 reviews

Reviews

10/10 Excellent

Peter

Liked: Amenities
Great price. Tired interior but pretty good stay overall for the budget.
Stayed 2 nights in May 2025

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, property conditions & facilities
Briliant
Stayed 2 nights in Aug 2025

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay.. zxx
Stayed 3 nights in Feb 2025

8/10 Good

Christine

Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.
Stayed 1 night in Sep 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, room comfort

Love TLH but....

Always love staying at TLH but could do with a spruce up. The shower pressure was really low but that only bothered me.
Stayed 3 nights in Sep 2024

2/10 Terrible

Fiona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired and dated with ground in dirt throughout.
Stayed 1 night in Jul 2022

6/10 Okay

Wayne

Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.
Stayed 3 nights in Aug 2023

4/10 Poor

Justine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Not great

Rock hard beds Fire alarm went off at 515am all had to go out in nightwear, no staff anywhere to be seen, no explanation given, all back in again ten mins later. Drunk / deranged people in room next door arguing, shouting, banging doors all night. Staff on reception not very friendly.
Stayed 2 nights in Jul 2023

2/10 Terrible

Sarah

Liked: Amenities
Disliked: Property conditions & facilities
We have been to the DLH in the past and enjoyed our stay. But really upset with this hotel complex now! The hotel complex has always been busy and well used. But the Carlton has seen much better days. The reception staff were friendly when checking in but the whole hotel is stifling hot!! When opening the bedroom door the heat inside was very uncomfortable, but we were going to enjoy our time what ever happened so just opened the window about 3 inches as that was all that was permitted as the window frame have been screwed to limit the opening. Used the the shower the bath matt also had mould present on it. But after getting ready for bed we all led on our beds and realised this might not be so easy!! For 4 hours all four of us tried very hard to fall asleep but to no avail with mattresses that probably should’ve been replaced 20 years ago no one could sleep the beds were like a bag of cement with large old springs sticking into you bodies. Not one bed but all three!! The room was stifling with the curtains open to try and get what air there was into the room, trying to lay on top of the duvets to soften the mattresses really didn’t help as if you moved you just felt and heard the springs. So after packing our things in the middle of the night and telling the night porter we couldn’t physically sleep in our room, he offered to help us with our suitcases. We lost out on our precious few days as a family and the hotel gained money for a night we shouldn’t have had to pay for.
Stayed 2 nights in Apr 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
The Carlton hotel is in a great location within walking distance of the beach and nearby shops and places to eat. Staff very friendly and helpful. I stayed in the Toorak last year and had a lovely time. The only recommendation I would make is the property would benefit greatly from a bit of an update which is much needed.
Stayed 3 nights in Aug 2025

8/10 Good

Tracy

Liked: Staff & service, amenities
The bed was comfy but it wasn't big enough for my partner and myself. If your a vegetarian/ vegan like myself the food options you can purchase within the complex is very limited so you have to walk into the town centre to get what you're looking for. Staff are very friendly and helpful and the entertainment is good in the evenings. We've stayed here 4or 5 times.
Stayed 4 nights in Aug 2025

4/10 Poor

Haylee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms absolutely boiling hot no fan provided until asked. Staff could be more approachable and polite, very cold and stand off ish. Sign stated leave towels in bath if new ones needed, new ones never came.
Stayed 2 nights in Jul 2025

8/10 Good

Gennaro Aldo

Liked: Cleanliness, property conditions & facilities
The resort is fantastic. Great facilities. The room was excellent with a fantastic sea view. Staff were generally helpful and food good. Not great service in the Carlton hotel restaurant. Kept being pestered to pay immediately and werent given the option to have two or three courses. Had to decide up front and pay accordingly and werent allowed to have option for third course. Food was good though and generous portions..
Stayed 3 nights in Jul 2025

8/10 Good

amina

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful weekend as a family of four, staying in a one-bedroom apartment. Although we slept on a sofa bed in the lounge area, which wasn't very comfortable, perhaps investing in a new sofa would help. The kitchen was well-equipped with an oven and a large fridge-freezer. The leisure facilities were impressive, featuring several pools as well as a hot steam room and sauna. While we didn't dine at the restaurant, we enjoyed a couple of drinks there, although they were a bit pricey, prompting us to venture out for food and drinks on most days. We ordered from Deliveroo on the first evening, which was quite convenient, and we also had an amazing curry at a restaurant called Tariks, located on the road from Torquay to Paignton. Although the exterior didn't seem glamorous, the food quality was exceptional. While the hotel itself is somewhat dated, it served perfectly as a base for our stay. The staff were welcoming and friendly, always available to provide helpful information. We would definitely consider staying here again.
Stayed 3 nights in May 2025

6/10 Okay

Tom

Disliked: Amenities
If you don’t mind a tired and noisy hotel in need of some love and attention then this is fine. The room was clean, albeit very basic. The mattress was very soft. The sounds of doors banging in the corridors seemed to echo very loudly and there were constant streams of people making a lot of noise out side the from entrance (my room was on the 2nd floor overlooking the entrance). On Friday morning there was a laundry delivery at around 6am that woke me. All in all a good cheap hotel. I guess you get what you pay for and I did not pay much as I just needed a place to sleep.
Stayed 6 nights in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time on my short trip
Stayed 1 night in May 2025

6/10 Okay

Evelyn

Liked: Cleanliness, amenities
The property was situated in a good place the spar was a good addition for the hotel
Stayed 2 nights in May 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came from the west midlands to torquay, 2 adults and 2 children aged 10 and 6. This hotel was perfect for us all. The kids always had something to do. We had 1 day of bad weather but we didnt care as there were alot to do in the hotel. My youngest (staying with me and my partner) went to the toby club and did somr clay making with matt who was lovely whilst my eldest went down to the bunker and went off with a few other children and the lady who ran the club. He loved it and we felt ok leaving him. The swimming was amazing, we went a few times, i used the sauna and steam room and loved it. Staff were lovely wherever we went. Around torquay is lovely too, we loved the crab catching which is a must to do. Overall we would definitely stay here again when we come back to Torquay.
Stayed 4 nights in Apr 2025

6/10 Okay

Nathan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very itchy bedding bad hard bed no sleep but swimming and s5aff were great
Stayed 1 night in Sep 2024

10/10 Excellent

Keran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing experience. However, I think that the entertainment for children should be Expanded.
Stayed 7 nights in Aug 2024

4/10 Poor

Sweetie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not good in communication. Very expensive hotel as it mentioned about spa, massage and so many things included with this hotel but unfortunately we are not happy because they are charging extra for any extra activities....not worth staying there
Stayed 3 nights in Aug 2024

8/10 Good

Sunita

NA
Stayed 3 nights in Aug 2024

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, I will be back shortly
Stayed 1 night in Jul 2024

10/10 Excellent

Nisabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy. It was very quiet and the services provided were amazing. The pool is free for guests of the hotel and it was just relaxing and the games room was great entertainment I didn’t even need to leave the hotel!!
Stayed 2 nights in Jul 2024