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"Excellent stay"

"The staff was very helpful and nice. Hotels location is so convenient "

"Clean, modern apartment in a great location. Very comfortable bed, breakfast a little on the expensive side. "

"The team at the Grand were exceptional, professional, caring and considerate. The room I booked was exquisite. I have been fortunate enough to travel and enjoy many five star hotels across the globe. The Grand is by far the most gorgeous and beautiful hotel with a team of staff that are second to none. Thank you From the bottom of my heart. James xxxx"

"Clean room and good staff Good for an early start at Gatwick"

"My wife and I stayed at this hotel 12 months ago and had a fantastic time, fast forward 12 months I booked the same type room as I was taking my son down, what a terrible experience!!!!!. When we arrived I noticed the shutters were down on the bar, we checked in and went upto our room, the room was clean and tidy. On our way out I asked about booking breakfast and was told the resturant and bar were closed because the hotel had been taken over a month ago, I asked about the parking permits to park outside and was told that the new owners needed to contact the local council, so had to pay full price for on street parking. When we came back we noticed it was warm in the hotel , we got up to our room and found the radiators were on, I went down to reception and asked them to turn the heating off 2 hours later it was back on again. The following morning we used the shower which drained away so slow there was about 3 inch's of water in the tray and all this muck was coming into the tray, I told the staff on our way out and was told they would look at, when we got back late afternoon and checked it was still the same condition as we had left it, once again that evening after we came back the heating was on once again. We checked out the following morning the guy on reception was on his mobile phone and didn't even speak as I gave him the key. WON'T BE STAYING THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!"

"It was convient for my flights. Pillows were a bit too soft. But a good room."

"Rooms are always clean. Staff are exceptionally friendly and helpful. Child friendly. Swimming pool is a great asset."

"Loveliest airport hotel stay I've ever had :) Such a nice hotel to come back to after a late flight back (and the convenience of being in the terminal itself is incredible). Highly recommend."