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It is NOT a hotel and should not be advertised as such. It may be a hostel. The room does not have any windows and is claustrophobic and very stuffy. The linen was also smelly. There were no towels in the room or the shared bathroom and none were offered at checkin. I had to go down to find the manager to get towels which were smelly. There are NO toiletries supplied, so bring your own or better stay elsewhere.
Ali
Stayed 1 night in Feb 2024
Response from Netmay OWNER on 21 Feb 2024
Well This is a big surprise to receive a review like this when 95% of our guests rate us very clean and great place to stay???We are not a hotel and if Expedia state we are then they have changed our category and if we were a hotel our prices would be twice as much.I would suggest you read WEB sites prior to booking as our site states towels are supplied at an extra cost. (Some guests have been known to taking them on departure) Soap dispensers are in each bathroom and all our linen is sent to a professional Laundry in town everyday to be washed and ironed. All towels are also so not sure how you can state they were smelly?? We can supply toiletries also if requested but our price is a lot lower than our counterparts so that people do not pay twice as much to stay with us.You obviously booked the lowest price to get a bargin deal. And expected all the trimmings that one gets at a 5 star hotel.I suggest you dig deeper into your pocket and get the gorse out next time, Pay for the top deal to get what you want MATEAs for rooms being stuffy that again is an understatement as the skylights open for air and at this time of the year it is hot in any place one stays and I personally have stayed in big high rise hotels with no windows At least you had a skylight to look out and there was a fan in your room for air circulation. I find your review very untrue and obviously you have plenty of time on your hands to sit and complain over a trivial bit of overexaggerated bull that could have been sorted if you had pointed it out on site so we could have seen for ourselves if anything you stated was true.
6/10 Okay
Rose
14 Feb 2024
Liked: Cleanliness, staff & service, amenities
Shared kitchen area and others were extremely noisy late and very early in the morning.
Rose
Stayed 1 night in Feb 2024
Response from Netmay on 16 Feb 2024
So sorry you had noise We do have a manager on site so not sure why you could not have reported the noise after 10pm?? After all some people do get a little bit talkative at times and if you read our profile the Ensuite has a kitchenette and a communal cooking kitchen. Maybe next time dig deeper into your pocket and pay more for a private motel.Thankyou for your commentRegards
8/10 Good
Janet
11 Feb 2024
Liked: Cleanliness, staff & service
Good stay for one night
Janet
Stayed 1 night in Feb 2024
Response from Netmay on 16 Feb 2024
Thankyou for your comment
4/10 Poor
John
8 Feb 2024
Disliked: Amenities
Way out of town, not a convenient location. Hard bed!
John
Stayed 1 night in Feb 2024
Response from Net on 8 Feb 2024
You obviously didn’t read our web site??Or maybe can’t readStates we are out of townAs for hard bed??You are the 1st guest in 8 yrs that have stated this???!!!Nevertheless you obviously got a great deal financially but would suggest you shop around next time
It was such a homey and welcoming experience. The kitchen was lovely to cook in, dining area was more comfortable than my home !
The shower was lovely except for the light timer leaving me in the dark a few times haha
Gabe
Stayed 1 night in Mar 2023
Response from Netmay on 24 Mar 2023
Thanks GabeHaHa you can turn switch on all wall so the light stays on HaHa
it was too noisy and the noise echo through the whole complex
Ken
Response from Lyn on 13 Jan 2023
I am sorry you experienced noise. As I stated I was fully booked with car racing teams and you could not get any accommodation in Town and due to a cancellation you managed to book the ensuite. You were well aware of this and you stated you were only here for one night. I do not screen my guests prior to arrival. Maybe I should have screened you, Ken?? I was on site and did hear talking until about midnight, but it was not overly loud. I did warn you that we were fully booked with car racing Teams and the ensuite you were in was to be there's too but when I got the cancellation you got in before I could allocate to them.Hope you have a good life Ken complaining as I am very aware of your name.
Great place to stay. Very quiet neighbourhood. Noise from large shared area in middle does carry through to rooms.
Serena
Stayed 2 nights in Aug 2022
Response from Netmay on 5 Sept 2022
If we have a loud group in this does happen sometimes but we also have stayed in places and heard others from our room. I am sorry this was a problem for you after all it is communal complex, and you pay accordinglyWe do try to control the noisy ones as it does happen from to time. So sorry
Exactly as described when looking at booking. Immaculately clean, beds really comfortable, quiet, very well appointed kitchen, bathrooms great. Friendly host provided storage for our ebike too. Everything was perfect. We'd love to come back.
ALISON
Stayed 2 nights in Nov 2021
Response from Nett on 11 Nov 2021
Thankyou Alison for your comments Much appreciated. So pleased you enjoyed your stay.
Pleasure to host you.
Regards Lynette and Mike
low price compared to other motels in Cromwell. When booking was not aware it was a communal facility rather than like a conventional motel where all the facilities are exclusively in your room. No sky. However very friendly owners and very clean. Great kitchen etc. would stay again as cost is a factor for me.
Verified traveller
Stayed 3 nights in Feb 2021
Response from Netmay on 7 Mar 2021
Thank you we try to keep costs down as most only want a comfortable bed to sleep in. Our web site does state communal. Sky would put costs up and most wish to to enjoy the sites of our lovely CO region than sit a watch TV. Do come back and visit us
We had a late flight in to Queenstown. After getting our hire car, dinner and food supplies for the morning our phones had still not switched over to Vodafone New Zealand so our maps and phones weren't working. We arrived ay the gate but couldn't contact your office to enter. After an owner let us in and another guest showed us where the office was to check in the owner was extemely rude.
Verified traveller
Stayed 1 night in Dec 2019
Response from Sucker on 28 Dec 2019
This guest was emailed with a polite email asking approx arrival time to which no reply was received. Hence 10.30 at night and still no response most who don't have 24 hour service would be a little annoyed. Then to top it off the guest booked for 2 people but had two others with her a 15 and 11 yr old who stayed on boxing day for less than $35.00 per person?? Great place to get cheap accommodation???
This is great value for a comfortable sleep. Great place to stay. Only thing that would have been nice was outside seating so you could relax on the verandas and enjoy the view
Marguerite
Stayed 1 night in Feb 2019
Response from Net on 19 Feb 2019
Thank you for your comment. You can take the chairs from inside out onto our balconies.
If we leave them out wind and rain spoils them
So pleased you enjoyed your stay
Regards Lynette