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"Our 2 day stay at the hotel was good .was very clean and staff very nice . We didn't eat there so can't comment on food it's in a great location everything within walking distance . The only downside was having to pay £36 for 2 nights parking within the hotel grounds A paying customer shouldn't be billed for this and I only found out about this the day before we arrived ."

"Staff were helpful, also the rooms were good for us as a family."

"The hotel grounds are exceptional."

"There was nothing fundamentally wrong with the stay, but the room I believed I was booking was certainly mis-represented. The description states that each room is individually decorated and individually furnished, yet the walls in our ‘deluxe’ room (one up from ‘standard’) were all plain cream, 1 picture hung, no bedside cabinets, just small metal shelves……just not very enticing, which is very different from all the photos on the listing, even the ‘standard’ rooms are shown to have boutique style wallpaper and furnishings…..which is why I booked. On checking out when I mentioned this, I was just advised….‘I’ll pass on to the manager’, nothing more. Just a bit disappointing, which was a shame."

"Good location if you arrive by car. Lots of parking. Accessible with functioning lift. Have stayed there a few times. This time our was bigger than usual which was good. Did not have breakfast."

"The old swan is central for the pump room,valley park and near to Betty's tearoom and the shops. Breakfast was excellent. Pity the lift was temporarily broken,had to use stairs."

"Lovely Stay, this time we got a room in the Annex & it was very quiet & a lovely, exceptionally clean room. Breakfast on this visit was a little disappointing. Replenishment was very slow, several people waiting fir long periods for food to come out. My breakfast was cold due to waiting eggs, bread came & was white only & frozen. Improvements & attention is needed here as clearly several guests were getting frustrated. Everything otherwise was 100% perfect. We’ll be back again"

"The only let down was the bed, it was so uncomfortable that I couldn't get any sleep. Everything else was fine"

"Superb Spa and Stay"