Aerial view

Reviews of Moon Palace Nizuc - All inclusive

4.5 out of 5
Moon Palace Nizuc - All inclusive
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 616 reviews" "
Rating 8 - Good. 124 out of 616 reviews" "
Rating 6 - Okay. 58 out of 616 reviews" "
Rating 4 - Poor. 30 out of 616 reviews" "
Rating 2 - Terrible. 37 out of 616 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The many dinning options that you have
Stayed 2 nights in May 2024
Response from Moon Palace Cancun on 28 May 2024
Dear Elvis,Thank you for choosing Moon Palace Cancun as your vacation resort. We are delighted to hear the highlight of your stay was the many dining options available. It was a pleasure having you vacation with us, and we look forward to welcome you back.Sincerely

10/10 Excellent

Amol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Jasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Moon Palace Cancun on 28 May 2024
Hello Jasmeen,Thank you for choosing to vacation here with us at Moon Palace Cancun.We appreciate you sharing your 4/5 ratings. It was a pleasure having you here and we hope to welcome you back.Sincerely

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights at Nizuc and then 2 nights at The Grand. Both were great, but Nizuc is quieter and more suitable for relaxing. On the other hand, The Grand has better recreational facilities, making it more appealing for families with young children. Anyway, Nizuc is one of the best resorts.
Stayed 2 nights in May 2024
Response from Moon Palace Cancun on 24 May 2024
Dear Guest,Thank you for sharing your wonderful review. We are glad to hear that you experience both resort, and found them equally catering to families needs from relaxation to many recreation options. We are especially delighted to hear Nizuc is your favorite.It was a pleasure having you stay with us, and we are looking forward to welcome you back.Sincerely

10/10 Excellent

GA YOUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the amazing experience! Our family had a great time :)
Stayed 4 nights in May 2024
Response from Moon Palace Cancun on 15 May 2024
Dear GA Young,It was a pleasure hosting your familys vacation. We are glad to receive your feedback telling us about your stay. We are looking forward to welcome you back soon.Sincerely

10/10 Excellent

Staci

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have already started telling friends and family who are considering going to Cancun to come to The Moon Palace. My husband and I were a little nervous because we had a not great experience at a different all inclusive in the DR. The Moon Palace and all of the staff exceeded our expectations, they were so friendly and accommodating. I have pretty significant food allergies and they were incredibly attentive about it and made sure to accommodate me and make sure I knew what was and wasn’t okay to have. I cannot express enough how incredible the staff was. They all always had smiles on their faces, and made sure we were taken care of. We tried every restaurant and the food was phenomenal, definitely recommend the Brazilian restaurant. The meat was divine. We can’t wait to go back.
Stayed 4 nights in May 2024
Response from Moon Palace Cancun on 10 May 2024
Dear Staci,Thank you for choosing our resort to vacation. We are delighted that you have shared your feedback to tell everyone how much we exceeded your expectations. It was truly our pleasure been apart of this memorable experience and we are excited to welcome you back.Sincerely

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property and views. It was quiet when I needed that and had a lot of services to make the stay enjoyable. I did not have a good understanding of all of the services available for a few days but I learned that I needed to search the web site myself to ask the important questions.
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 9 May 2024
Dear Richard,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your your feedback to tell us about your stay. We are happy to hear your understanding was quickly fed with information from our website.It was a pleasure having you here and we hope to welcome you back soon .Sincerely

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation. Great food, staff and all around experience. We would return!
Stayed 6 nights in Apr 2024
Response from Moon Palace Cancun on 2 May 2024
Hello Cameron,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your 5 stars ratings and your valuable comment on your recent stay. We are happy to hear it was a fulfilling time and that your expectations were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best regards

10/10 Excellent

Amrita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our visit. We had a large group of 5 families who booked separately but the resort was able to accommodate us getting rooms close by, and helping us with booking reservations to the various restaurants and trying to seat us close together! The staff were incredibly helpful and very attentive. The room service was excellent and very convenient. I would especially recommend this resort for their excellent service.
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 1 May 2024
Dear Amrita,Thank you and your group for choosing to vacation here with us at Moon Palace Cancun. We are delighted to receive your review telling us how your special requests were accommodated. We are please that we could have created this fulfilling experience and catered to your request from dining reservations, to seating and room assignment. It was a pleasure having you all here and we hope to welcome you back soon.Sincerely

8/10 Good

Promiti

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week with friends and kids. Really family friendly but would be very enjoyable without kids also. We stayed at Nizuc. Beautiful property and just soooo many options for food and drink. The app is also incredibly convenient for things you need and room service. Staff are wonderful. Absolutely no mosquitos or bugs at night, which was amazing!! And very clean! If you’re between Sunrise and Nizuc - Sunrise is slightly better but definitely was busier. The downsides: The beach is pretty disappointing - the sand is white but the water is almost a muddy color. But with pools this fun, it wasn’t as big a deal for us. The only reason I’m giving less than 5 stars is for the constant harassing by salespeople. They are trying to get you to attend the timeshare presentation at every turn and even after checkout, they’re still harassing with offers and such. It completely cheapens the experience.
Stayed 6 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Dear Promiti,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your fantastic experience. We are pleased that you have highlighted too areas that we can consider some improvements to enhance our guests experience. We thank you and have shared your review with the relevant department.It was truly our pleasure having you here and we look forward to welcome you back.}Sincerely

8/10 Good

Katia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its fine
Stayed 2 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Hello Katia,Thank you for sharing your 4/5 ratings.We appreciate your comment telling us about your stay. It was a pleasure having you here with us. We look forward to welcome you back for a more memorable experience.Best Regards

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful with well trained staff! Made all accommodations simple, including airport transport. Golf course was gorgeous! We had a great time
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Dear Brianna,Amazing!We appreciate your valuable feedback on your recent stay. We are delighted to hear that we have met your expectations. It was a pleasure hosting your vacation. We cannot wait to welcome you back!Best Regards

8/10 Good

aya

Travelled with family
Liked: Cleanliness
People there were very friendly and the place were very clean and nice ,but some staff could not understand English .
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Dear Aya,We would like to thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We appreciate your feedback on your recent stay. We are sorry to hear that you had communication issues with some staff. We are sorry if any inconvenience was caused as a result, but on a positive note more that half our staff speaks English very well.We are glad to hear all else was fantastic and you had a wonderful time. We cant wait to welcome you back.Best Regards

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I wish they played more variety of music during the day at the pool. Walked by sunrise property and like the music they were playing.
Stayed 3 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Dear Amanda,Thank you for choosing to vacation with us here. We would like to thank you for sharing your valuable feedback on how we can improve our service for our valued guest.We have shared your comment with the respective department for consideration.It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and everyone is very friendly and helpful. The food is great. I dined at The Grand, Sunrise and Nizuc which all was great. Will definitely visit again.
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 27 Apr 2024
Dear Jasime,We are glad that you choose to vacation here with us at Moon Palace Cancun. We gladly receive your 5 stars rating and your comment on your stay. We are happy to hear your expectations were met, and most importantly , you will come again. We are excited and look forward to welcome you back.Best Regards

8/10 Good

Rowell

Stayed 7 nights in Apr 2024
Response from Moon Palace Cancun on 15 May 2024
Hello Rowell,We appreciate you sharing your 4/5 ratings. It was a pleasure having you here and we hope to welcome you back.Sincerely

10/10 Excellent

Nikolai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moon Palace HotelCancun offers an unforgettable experience for travelers seeking luxury, relaxation, and entertainment. From the moment you step into the grand lobby, you're greeted with warm hospitality and stunning views of the Caribbean Sea. The spacious rooms are elegantly designed with modern amenities and plush furnishings, ensuring a comfortable stay. The resort boasts a plethora of dining options, ranging from international cuisine to traditional Mexican dishes, satisfying every palate. The highlight of the Moon Palace is its expansive pool complex, complete with swim-up bars, water slides, and tranquil oasis areas. Additionally, the resort offers a wide array of activities, including golf, water sports, and nightly entertainment shows. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled escape with friends, the Moon Palace Hotel in Cancun exceeds expectations and leaves guests longing to return.
Stayed 6 nights in Apr 2024
Response from Moon Palace Cancun on 25 Apr 2024
Dear Nikolai,Absolutely amazing!Thank you for vacationing with us here at Moon Palace Cancun. It is a pleasure to receive your wonderful feedback about your stay. We are delighted to hear your expectations were met. We are especially happy that you have shared your recommendation for our lovely resort.It was a pleasure hosting you and we look forward to having you back.Best Regards

10/10 Excellent

Dasharay

Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 15 May 2024
Dear Dashray,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent stay, and we do hope to welcome you back.Best Regards

2/10 Terrible

Mahmud

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 25 Apr 2024
Dear Mahmud,We appreciate you sharing your ratings on your stay. We would like to hear more about your experience. We are asking that you write to us and tell us about your experience. We look forward to hearing from you.Best Regards

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so cleaned, the personal is so educated and respectful, the food is delicious, is a family hotel and my daughter’s enjoyed the amenities, is so big and we never finished walk around the complex
Stayed 7 nights in Apr 2024
Response from Moon Palace Jamaica on 23 Apr 2024
Dear Paola,Thank you for choosing Moon Palace Cancun to cater to your vacation needs. We are please to hear your expectations were met and you had a wonderful stay. It was pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great staff, great food, great property. They try to upsell you in everything every chance they get but other than that it was fantastic.
Stayed 7 nights in Apr 2024
Response from Moon Palace Cancun on 15 Apr 2024
Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your fantastic experience. We are delighted to have been apart of it. It was a pleasure having you here with us, and we look forward to welcome you back.Best Regards

10/10 Excellent

JATINDER SINGH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience
Stayed 5 nights in Apr 2024
Response from Moon Palace Cancun on 12 Apr 2024
Hello JatinderThank you for sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to welcome you back.Best Regards

10/10 Excellent

Bernhard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool area service was very slow.
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 12 Apr 2024
Hello Bernhard,We appreciate you sharing your 5 stars ratings and your feedback. We do apologize for any inconveniences caused. We have shared your review with the respective department. We will work to improve our efficiency and speed in serving you our valued guest. We do hope to welcome you back soon.Best Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options!! Tons of activities throughout the day!! Great service!!! Highly recommend!!
Stayed 4 nights in Apr 2024
Response from Moon Palace Cancun on 12 Apr 2024
Hello John,Amazing!We are delighted to receive your recommendation on our resort. We are please to hear you kept entertained throughout your stay, and we cant wait to welcome you back.Best Regards

10/10 Excellent

Ashley Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Moon Palace Cancun on 24 Apr 2024
Dear Ashley Lynn,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent experience. We are looking forward to welcome you back.Best Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Moon Palace Cancun on 10 Apr 2024
Hello David,We appreciate you taking the time to share your 5 stars ratings. We do hope you had a magnificent stay and we look forward to having you back.Best Regards

6/10 Okay

Cathy

Stayed 5 nights in Apr 2024
Response from Moon Palace Cancun on 30 Apr 2024
Hello Cathy,Thank you for taking the time to share your ratings. We would like to hear about your stay, to evaluate and see how we could have improved your experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Best Regards

6/10 Okay

Rishi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful. But the food for vegetarian people should improve. Vegetarian people from South Asia do not eat eggs. Interestingly, many tourist of this hotel are from that region. Moreover, vegetarian people will prefer to keep the vegetarian food on a separate place from non-vegetarian food. Also, moon palace should think for people who do not take alcohols. Coconut water, fresh juices, juice medleys should always be available. Coconut water was hard to find in buffet areas. Juices were mostly packaged. If moon palace improves on these suggestions, I believe they will be come more popular.
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 8 Apr 2024
Dear Rishi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. Your suggestions and criticism is valuable to us, as we use these reviews as guide in improving our services. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards

10/10 Excellent

Tyler Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great property I will come back
Stayed 7 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Mr Tyler Lee.It was a pleasure to welcome you at RESORT NAME and we're very honored to receive your perfect feedback, impression and review rating. We can't wait to have you back! Best Regards!

6/10 Okay

christina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overcrowded
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 8 Apr 2024
Dear Christina,Thank you for sharing your feedback . We are sorry to hear that the high occupancy was not to your liking. We do suggest you consider visiting us for a more enjoyable stay , during the low seasons. We look forward to welcome you back.Best Regards

10/10 Excellent

Kelly

Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 23 Apr 2024
Dear Kelly,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are pleased that you have shared your 5/5 ratings. It is a pleasure to have hosted your stay and we look forward to welcome you back soon.Kindest Regards

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great Spring Break trip. Our daughters senior trip, with about 60 of her classmates. Had a great time. Quiet at the rooms and lots for the teens to do. Mexico does not disappoint.
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 1 Apr 2024
Hello Ellen,Great!We are happy that you all choose Moon Palace Cancun, as your destination resort. We are especially happy to hear you the spring breakers had a lovely time and we did not disappoint. It was a pleasure hosting the memorable stay and we look forward to welcoming you back.Best Regards

6/10 Okay

Suzanne

Travelled with family
Pushy to sell you coupons and discounts. Limited dining options. Pools were dirty. Beachfront was boring.
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 1 Apr 2024
Dear Suzanne,We appreciate you choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We aim to provide a fulfilling and memorable stay for all and we are sorry to hear this was not met. We have shared your review with the respective department to inform them of your experience, and improve areas where necessary.We do hope we can welcome you back for a more fulfilling experience.Best Regards

8/10 Good

Kim Marie, De Pere

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great experience. Lots of good options. Loved the golf carts to get around the property. The staff were attentive and did great!
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 30 Mar 2024
Dear Kim Marie,Thank you for sharing your 4/5 ratings. We are glad to hear we have met your expectations, and it was a great experience. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

8/10 Good

Dayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 30 Mar 2024
Dear Dayman,Thank you for sharing your 4/5 ratings. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

10/10 Excellent

Puranprasad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional Place for family vacation!
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 28 Mar 2024
Dear Puranprasad,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted you took the time to share your fantastic review to tell us about your stay. We appreciate you sharing your recommendation. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Dear Christina,We appreciate your 5/5 ratings. We do hope you had a magnificent experience, and we are hoping to welcome you back.Best Regards

4/10 Poor

Lori, Interlochen

Disliked: Property conditions & facilities
The property is big . It smells. People that work there are not all friendly . Not enough food options . Weird rules with food. I felt like some of it was a scam honestly
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 27 Mar 2024
Dear Lori,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We are uncertain of the food rules you make reference to. Please write to us to tell us mo9re about your experience. We look forward to hear from you.Kindest Regards

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 27 Mar 2024
Dear Juan,Thank you for sharing your your 4/5 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous vacation at Moon Palace. Amazing value
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Hello Andrew,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Excellent

Nahomi

Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 15 Apr 2024
Dear Nahomi,Thank you for sharing your 5 stars ratings. We do hope you had a fabulous experience.Best Regards

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and many different things to do.
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 25 Mar 2024
Hello Tiffany,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear it was a fantastic stay, as the warm and friendly with many things to do at the resort. It was a pleasure having you vacation with us, and we look forward to seeing you again.Kindest Regards

10/10 Excellent

Tahmira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Moon Palace Cancun on 23 Mar 2024
Hello Tahmira,Excellent!We are glad to hear about you great stay, and everything was fantastic. It was a pleasure having you vacation with us and we look forward to having you back.Best Regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 22 Mar 2024
Hello Jonathan,Thank you for sharing your 5 stars rating and your feedback on your stay. We are happy to hear you enjoyed the delicious food and the beautiful resort. We do recommend to our valuable guest to download the free Moon Palace App in order to help with your dinner reservations along with other features offered.

10/10 Excellent

Snezana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kids team by the pool & playroom at Sunrise - where we spent most of our time. The coffee shop was easier to order with at Sunrise without having to use room numbers and wait
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 20 Mar 2024
Dear Snezana,We would like to thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you taking the time to share with us your experience. We are glad to hear it was a fulfilling stay with the contribution of the wonderful staff at the playroom. We will certainly be commending the for their outstanding work.It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 21 Mar 2024
Dear Bryan,Thank you for sharing your 5 stars ratings. We do hope you had and enjoyable stay. We hope to welcome you back soon.Kindest Regards

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There were a broad variety of restaurants but all mostly felt the same. Wait times for restaurants were extremely long. Shuttle bus came around every 15 minutes- sometimes a golf cart driver would be willing to take you but it seems that when you ask workers pretty much anything- they are extremely rude. (so, just avoid high traveling times) But otherwise the pools were beautiful and very well maintained. The property overall stayed very clean at all times! Plenty of options for pools and bars. Nizuc was much more family friendly than Sunrise and would definitely come again!
Stayed 3 nights in Mar 2024
Response from Moon Palace Cancun on 19 Mar 2024
Dear Anna,Thank you for choosing to vacation here with us. We glad to hear that you will be back, based on the family friendly atmosphere at Moon Palace Nizuc. It was a pleasure having you here and we look forward to having you back.Best Regards

10/10 Excellent

ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Ernest,We appreciate you valuable feedback. We are glad to hear you had a fulfilling stay. It was our pleasure having you and we hope to welcome you back for another amazing time.Sincerely

10/10 Excellent

Peter, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the experience.
Stayed 7 nights in Dec 2023
Response from Moon Palace Cancun on 15 Mar 2024
Dear Peter,Thank you for choosing to vacation with us. We are delighted to hear about your fulfilling experience. It was a pleasure having you and we look forward to welcome you back.Best Regards

10/10 Excellent

ernest

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property
Stayed 1 night in Mar 2024
Response from Moon Palace Cancun on 14 Mar 2024
Hello Ernest,Awesome!Thank you for sharing your valuable feedback. It was a pleasure hosting your stay and we look forward to welcome you back soon.Best Regards