All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very friendly staff everyone we had contact were supper friendly and helpful, pool was good for the kids, breakfast was very good, room was a little dated and tired overall stay was excellent and definitely will book again when visiting Calgary .
john mc
Stayed 1 night in May 2024
Response from Marichu on 26 May 2024
Hi John,Thank you for the overall wonderful comment. We are happy you and your family enjoyed everything that Service Plus Inns & Suites offered.We are all excited on your next stay!
Hi Carrie,Thank you for taking time in completing the survey, we appreciate it. Feedback for front desk will be relayed to the team and we are grateful the check-in process was convenient.See you again!
2/10 Terrible
Harneet
Travelled with family, Travelled with family and small children
The rooms were so smelly. It smelled like someone pee-ed in the room
Harneet
Stayed 2 nights in May 2024
Response from Marichu on 25 May 2024
Dear Harmeet,Thank you for leaving some feedback.We do appreciate if the above concern was informed to the Front desk once you came into the room however you stayed in the room for 2 hours and decided to come down, checked out and called Expedia for a refund. We have offered a room move, but unfortunately you walked out and choose to get your refund. For any hotels you will stay in the future apart from our hotel, I wish to have you a courtesy of informing Front Desk right away instead of delaying them. We tried resolving problem to our level best.
My son, husband and I had a great stay here. The front desk staff was amazing. The girl that helped us knew her stuff and went to great lengths to make sure we were settled. The waterslide is surprisingly fast and open late which was great for us. The breakfast was great. Highly recommend this place!!
Alyssa
Stayed 1 night in May 2024
Response from Marichu on 14 May 2024
Hi Alyssa,Thank you for leaving an amazing review and rating us a perfect score. Your comment is highly valued and will definitely be shared . We are happy that your overall stay was fantastic and looking forward to seeing you again.
The rooms were very comfortable and clean. We had a pet friendly room, and even though this hotel is in an industrial area, it’s on a street with sidewalks and lots of grass which is ideal for dog walking.
The breakfast buffet was quite good and included in the room price.
Overall, we enjoyed our stay!
Ellen
Stayed 1 night in Apr 2024
Response from Marichu on 6 May 2024
Thank you Ellen for leaving an amazing comment. We are glad we have met your expectations and you enjoyed your stay with us.Looking forward to hosting you again.
8/10 Good
Brian
3 May 2024
Liked: Cleanliness, staff & service
Friendly staff but the front entrance door did not open properly.
After hours, the door had to be physically pushed open after the staff tried to open it.
Brian
Stayed 2 nights in Apr 2024
Response from Marichu on 6 May 2024
Thank you Brian for leaving a rating and a nice feedback towards the hotel staff. We do apologize for the inconvenience you experience regarding our door, this has been looked into.You have a great day and looking forward to seeing you again.
Quiet, relaxing, comfortable would stay again. Staff were very nice and pleasant. Thank you
Jeffery
Stayed 1 night in May 2024
Response from Marichu on 3 May 2024
Dear Jeffrey,Thank you for this amazing feedback. We are glad you had a wonderful stay with us at Service Plus Inns & Suites; this motivational comment will definitely be shared to the team.We are looking forward to seeing you again!
Thank you Brenda for this kind words to Service Plus Inns & Suites staff, this will definitely be shared to the team.And we are looking forward to seeing you again.
Great hotel, simple but efficient with good breakfast and not crowded
Roberto
Stayed 4 nights in Apr 2024
Response from Marichu on 26 Apr 2024
Thank you Roberto for leaving Service Plus Inns & Suites an amazing comment. We are looking forward to welcoming you.
6/10 Okay
Heather
22 Apr 2024
Heather
Stayed 1 night in Apr 2024
Response from Marichu on 12 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Was a little late to check out as i was hung over, they where patient with me and didnt give me a hard time at all
Logan
Stayed 1 night in Apr 2024
Response from Marichu on 20 Apr 2024
Hi Logan,Thank you for your review. We aim to provide you a comfortable stay at Service Plus Inns & Suites and we are happy we have met your expectations.We are looking forward to hosting you again.
Check in was great. Room very clean and quiet. Hot tub nice and clean
Larry
Stayed 1 night in Apr 2024
Response from Marichu on 17 Apr 2024
Hi Larry,Thank you for leaving a review and a Perfect 5 rating, we highly appreciate it.We are happy that your check-in process was smooth and great. The enjoyment you had during your recent stay is one of our achievement.Thank you once again and looking forward to seeing you again!
2/10 Terrible
John
15 Apr 2024
John
Stayed 1 night in Apr 2024
Response from Marichu on 6 May 2024
Dear John,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Wendy
8 Apr 2024
Wendy
Stayed 1 night in Apr 2024
Response from Marichu on 28 Apr 2024
Thank you Wendy for leaving Service Plus Inns & Suites Calgary a perfect score and we are looking forward to welcoming you back.
Manager was not ready to understand our situation, we arrived late there as of late flight.
PRADEEP
Stayed 1 night in Mar 2024
Response from Marichu on 19 Mar 2024
Dear Pradeep,Thank you for leaving a comment.Manager was kind enough to give you a late checkout until 1pm as consideration. You were offered to leave your belongings but chose not to. Do note, it is the hotel policy to charge late checkout at 4:30pm.It was sad regardless of the option given, was declined from your end.We do hope you have a wonderful day!
Excellent staff. Simon checked me in. Very kind and helpful! Rooms are perfect- clean, quiet, great night's rest!
Eric
Stayed 1 night in Mar 2024
Response from Marichu on 14 Mar 2024
Hi Eric,Thank you for reviewing Service Plus Inns & Suites and acknowledging the fantastic service from Simon (front desk). We are happy that you had an overall perfect stay with us.Looking forward to seeing you again!
Hi Lorena,Thank you for this awesome comment towards Front Desk staff, we are glad you had a wonderful staycations and looking forward to hosting you again.
Hi Alisia,Thank you for giving Sure Stay Plus a 5/5 rating. We appreciate it. We are glad you has a wonderful time in our pool while staying and looking forward to seeing you.
The front desk check in staff was very friendly. Room was not clean (hair in the beds and bath tub) beds I found to be hard. Overall it was a place to sleep but I wouldn’t stay at this place again
Ashley
Stayed 1 night in Feb 2024
Response from Marichu on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Appreciate your feedback regarding front desk staff. We aim to have you a warm welcome and comfortable stay.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Araceli,Thank you for this Perfect 5 rating, we appreciate it.Looking forward to welcoming you back.
6/10 Okay
Major Singh
28 Feb 2024
Major Singh
Stayed 2 nights in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Major Singh,Thank you for leaving us a rating and we do apologize if the expectations were not met during your stay. Appreciate if you can elaborate further.
Rooms and property was nice and clean, breakfast was nice. It was convenient place from my event place.
I feel customer service can be better if staff can reply with smile. At couple of occasions, we felt they are answering rudely.
We understand it can happen in busy times but as a customer point of view, we felt really bad at first.
Tejalkumari
Stayed 1 night in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Tejalkumari,Thank you for rating Sure Stay a 5 star rating and we appreciate your understanding. I totally agree with you that smile should always be there.Looking forward to your future stay with us.
10/10 Excellent
Monica
27 Feb 2024
Liked: Amenities
Super friendly front end staff
Monica
Stayed 1 night in Feb 2024
Response from Marichu on 27 Feb 2024
Hi Monica,Thank you for this amazing feedback and we are glad you had a wonderful stay with us.
8/10 Good
Brandee
25 Feb 2024
Brandee
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Brandee for 4/5 rating, we appreciate it. We are looking forward to seeing you again.
Hi Courtney,Thank you for taking time to complete the survey and leaving a remark, we appreciate the 5stars.We are looking forward to hosting you again.
8/10 Good
gordon
Travelled with partner
22 Feb 2024
Liked: Cleanliness, staff & service
Not many dining areas around
gordon
Stayed 1 night in Feb 2024
Response from Marichu on 23 Feb 2024
Dear Gordon,Thank you for completing the survey and as well as the rating. Do note that 5-7 minutes drive from the hotel, there are so many options of dining area in 130 Avenue. Closer to the hotel, we got Mohave Grill at the Deerfoot Inn and Casino, down the hill you got options too. Please reach the front desk for any assistance.Once again, thank you for the remarks and looking forward to welcoming you back.
6/10 Okay
Ashley
Travelled with family
22 Feb 2024
Disliked: Staff & service, amenities
Pool is small and seems unheated. We went on a long weekend and it was very busy and loud. Kids were disappointed. They had 1 staff at the desk to handle check-ins, phone calls, and for some strange reason, giving out towels (why not have them at the pool?) Poor location in an industrial area with not much around. Breakfast was ok but we went early as we were told there is usually a line up. Signs everywhere saying don't do this or that.
Ashley
Stayed 1 night in Feb 2024
Response from Marichu on 22 Feb 2024
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Tammy
21 Feb 2024
Tammy
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Tammy for the generous perfect score. We are glad you had a wonderful staycation. See you again!
Hi Codi,Thank you for leaving a Perfect 5 rating! See you again.
2/10 Terrible
Amanda
17 Feb 2024
Amanda
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Dear Amanda,Appreciate your time in rating Service Plus Inns & Suites, it would be good if you can elaborate further that disappoints you stay. Upon checking, this stay was actually on a cancelled status which you supposed to arrive 16 February and departing 17 February 2024.Again, your comment will aid the hotel improvement and polish the areas that needs to improve.
6/10 Okay
Matthew
Travelled with family
15 Feb 2024
Liked: Cleanliness, staff & service
Matthew
Stayed 1 night in Feb 2024
Response from Marichu on 16 Feb 2024
Dear Matthew,Thank you for leaving a rating for Sure Stay Plus Calgary South! We are looking forward to have you back again!
Absolutely fantastic location and quality ! Breakfast was excellent and gluten free friendly. We were sooo impressed we brought them donuts for their exceptional service. The bed was firm and the rooms were quiet. The price was excellent and we will be spreading the word! Thank you!!!
DR. DAWN
Stayed 2 nights in Feb 2024
Response from Marichu on 15 Feb 2024
Dear Dr. Dawn,Thank you for taking time in reviewing Sure Stay Plus Calgary South! We are glad you had a wonderful stay with us and we are grateful for this review. Indeed, we enjoyed the donuts :) See you again!
6/10 Okay
Cassandra
Travelled with family and small children
13 Feb 2024
Liked: Staff & service
Staff was great. Breakfast was only ok… waffle mix was old and the eggs were powdered. Kids liked the water slide.
Cassandra
Stayed 1 night in Feb 2024
Response from Marichu on 13 Feb 2024
Hi Cassandra,Thank you for leaving rating for Sure Stay Plus Calgary South, we are happy that your kids liked the water slide and the hotel staff. Do keep note, your feedback about the eggs and waffle mix were noted and passed on. We are looking forward to welcoming you back.
10/10 Excellent
Richard
13 Feb 2024
Richard
Stayed 2 nights in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Richard for giving Service Plus Inns & Suites Calgary a perfect score! We are happy that we met your expectations during your stay. See you again!
Nice place. Pleasant staff. Good parking. Good room and clean.
Melita
Stayed 1 night in Feb 2024
Response from Ati on 10 Feb 2024
Thank you for your kind words Melita we appreciate the feedback we look forward to your future stay with us.
10/10 Excellent
Kaige
9 Feb 2024
Kaige
Stayed 1 night in Feb 2024
Response from Ati on 10 Feb 2024
Hi Kaige thank you so much for the 10 out of 10 rating we are so glad you had a great experience with staying at our hotel we look forward to your stay in the future with us.
Good location just off of Deerfoot and some redtaurants close by.
Brian
Stayed 2 nights in Jan 2024
Response from Marichu on 7 Feb 2024
Hi Brian,Thank you for the generous perfect 10 rating. We are happy that our hotel location served the purpose of your visit. We are looking forward to host you again!
Staff needs to pop their head into the pool area once every half hour or so. There was a bunch of young teen girls climbing up the waterslide from the pool. The fact that nobody got hurt is amazing but them doing that prevented any kids, including my nine year old from using the waterslide and they did it for well over an hour and a half. Their parents were all visiting in tbe lobby while this was taking place. Otherwise was a great stay. Breakfast was very good and we would stay again!
Marco
Stayed 1 night in Feb 2024
Response from Marichu on 5 Feb 2024
Dear Marco,Thank you for leaving a review and a comment, we appreciate your time. We understand that weekends could be overwhelming to all including Front Desk. Since, we do not have lifeguards in the pool nor a personnel monitoring, we do have policy stipulated that all 12 years old children/teenagers should be accompanied by parents, this is included in the Sports Policy terms & Conditions. Our apology that this situation made you and your family uncomfortable. Besides, we are happy with the breakfast selection and we are looking forward to see you again.
Hi Joyce,Thank you for leaving us a Perfect 5 rating, we appreciate it. We are glad you had a wonderful stay with us and looking forward to your future stay with us.