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"- Mandatory “Urban Experience Fee” of $30 + tax per night was not disclosed prior to booking - Room was not cleaned (for a day) despite no DND sign and leaving in the morning - Room service knocked loudly at 8:30am (another day) and woke us up - Hotel ran out of bottled water - Window’s screw came out when opening window. Very old frame Overall, an initially delightful stay that ultimately disappointed. Would not come back"

"Pros: AMAZING staff!!! Beautiful lobby and rooms Super clean rooms The view of the river is a showstopper (request a river view room) Restaurant downstairs is fantastic No cons! "

"Great"

"We pre-purchased the breakfast, but the options that they had were limited and overpriced. Everything was premade and frozen.. If we knew beforehand what was offered, we wouldn’t have purchased that."

"Great viewa"

"The hotel was fine as it is, the restaurant in the lobby w welcome addition at a good price point for families"

"Nice place "

"We were so thankful for the bellman on duty Saturday morning who was very helpful in explaining get a bus card and what bus lines to look for. Our first night we had dinner in Raphael’s and the French Onion soup was delicious. The room was really hot when we arrived and we had to open the windows to cool it down because the room unit didn’t have a hot/cold option. By the end of our stay the unit was blowing cold air but not very strong so we ended up keeping the windows open the whole trip. It wasn’t so bad except when emergency vehicles were near by at night. "

"Room smelt amazing however noticed clothes in cabinet, pool was out for the season, breakfast is expensive and so was any other Knicks knacks that you might need such as wipes being $10"