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The rooms and facilities are excellent, but the staff need some training. We had an unfriendly welcome at check-in and were made to wait for over an hour before being allocated a room. The house keepers kept waking us up by knocking the door multiple times in the mornings, even though the do not ...
Centrally located, two minute walk to Berlin Zoo, 10 minute walk to Kaiser Wilhelm church. Staff very attentive, hotel immaculately clean throughout. Breakfast on the pricey side at 24 euros but soon realised that room service provided more than enough for two people with one serving! Dinner menu ...
One of the best hotels we have stayed in. I can’t recommend the reception staff highly enough, friendly, helpful and professional. Beautiful decor and rooms were immaculate and comfortable. The only improvement I would like is better filter coffee in the restaurant to match the quality of the hotel! ...
Thoroughly enjoyed spacious and luxurious room. The highlight though was the spa which offered max relaxation after busy days. Open til 10pm it offers amazing views over the city and was the perfect end to each day. Would highly recommend a stay here.
The view of the lobby/aquarium is amazing if you have an inside room, really loved sitting with the doors open having a drink and watching the fish whenever there was down time at the room. The spa and pool were excellent and clean. The beds were super comfortable and could not fault the room. The ...
The hotel was excellent but not within easy walking distance of anywhere interesting. However, there is an S Bahn stop and a tram stop right outside so it is relatively easy to get to where you need to go by public transport
Excellent location within easy walking distance of the underground, local buses and tour buses. The decor of the hotel is excellent and the staff were really friendly the location
It’s a great hotel. Walls are thick and you will get a very good night sleep. The location is great and the breakfast buffet is fantastic. I only wish that the coffee was stronger!
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