Family Hotels & Resorts in Avenida Kukulkan from NZ$251

"Food was delicious with lots of variety. Very well kept property and buildings. All of the staff were friendly, helpful and enthusiastic. TV reception was poor and bed linens could have been upscaled, but not a deal breaker. I would return anytime."

"Excellent staff. Great amenities. Good food options and some amazing evening entertainment shows! Overall great experience! "

"La comida fatal, el servicio no era friendly y los jacuzzi no tenian agua caliente. "

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"The staff was super kind and helpful. We thought the food was good, not sure what other reviewers complained about. The property is 20 years old so you notice a little wear and tear but most of all it was great. Rooms were spacious for family of 4. Our only complaint was they do try to upsell a lot and join infinity group or buy spa services. Overall it was a wonderful stay and I would recommend for families."

"Amaizing food and drinks--9 of 10. But NOBODY GAVE ME OFFERED GIFT FOR 850$!! AND AIRPORT TRANSFER!!"

"Needs updating on the exterior. The rooms are well maintained. Not enough chairs was the biggest down fall. People put towels on early morning and never used which was frustrating. Should remove after a hour if no one in them. Restaurants were great but 3 restaurants two walk up places to get something was plenty for us but were there 3 nights 4 days. Very kind helpful staff."

"Customer service and communication needs a revamp"