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"Definitely not a 4start hotel, I would say its maybe 2 stars at best. Originally, we were put in a handicap room that did not have a toilet seat, had tears in the toilet (unsanitary), had used shampoo containers in the shower (so was likely not cleaned well) and had a horrible smell from the shower bathroom like sewage. We arrived late at night so we stayed and first thing in the morning asked to change rooms. The front desk staff was very rude and annoyed at the request and refused to move us. When, I said that I would need to cancel the remaining nights to find a new hotel, then they looked to change rooms but gave us a VERY hard time about it. The new room was only ok, at least no smell. They claim that in the future they will make all rooms handicap accessible, meaning no toilet seats and open showers, which I find very uncomfortable for families. The beds are not comfortable, the hotel is very out of the way and breakfast is quite limited (at least friendly staff for breakfast). We will definitely not stay at this hotel again. "

"Clean room and great shower. Very nice details around hotel and staff pleasant would stay again"

"Breakfast options were first class. There were plenty of options. Food was fresh and relpenished very quickly. "

"Lovely, well located hotel. Close to all amenities eg rail and bus station, shops, Citta Alta, bars and restaurants. Staff very helpful and friendy. Good choice of food in restaurant. Beds very comfortable. It was a shame i only stayed a week. I would have liked to stayed longer. I would definately return again."

"If I could give this hotel a million stars I would. Incredible staff, great food, perfect location to town, incredible mountain and water views."

"We had a standard double room, which was clean and modern. Had obviously been renovated relatively recently, all the fixings and fittings in excellent condition. The lights all linked to touchscreens located throughout the room. Powered shutters on the windows and AC which was effective. Complimentary water in the fridge, tea and instant coffee. As a vegan, the options at the breakfast buffet were limited to fruit, cereal + soy milk, bread + jam, some hot mixed veg, and a couple of sweet cakes. Tea/coffee/juice. The vegan things were labelled so that was nice. Very easy to get around, bus stops just across the street to the train station, airport etc. Overall a very pleasant stay and we would happily recommend."

"The staff were extremely friendly and helpful throughout our stay. Central location next to the main train station. "

"Excellent reception and restaurant staff. Fabulous extra large bed and the bus transfer was also a massive benefit with a friendly driver. Would recommend if you need to be close to the airport."

"I don’t appreciate deception. I paid for breakfast included and confirmed upon my arrival but when I checked out I was told that it was not included and had to pay. This obviously ruined my experience at Helios and will not return. "