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Reviews of Copthorne Hotel Auckland City

4 out of 5
Copthorne Hotel Auckland City
150 Anzac Avenue, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 224 out of 1001 reviews" "
Rating 8 - Good. 441 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Heimo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very - very small, only one chair for two guests. No microwave, no cutlery only 2 coffee cups. Floor light was shining in under the door, very unpleasant. Room was clean, could do a new mattress.
Stayed 2 nights in May 2024

6/10 Okay

Deborah

Business traveller
Liked: Cleanliness, staff & service
Parking should be bult into the price of the room not expecting a $30.00 bill to park in a hotel that I am staying at overnight. very expensive. Did not expect to have thumping noise above my head whilst drying to sleep, sounded like workman working, but not sure what it was and never heard back from receiption.
Stayed 1 night in May 2024

6/10 Okay

Zoe

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A little away from the hustle and bustle of the city but a 9 minute walk to the The Strand. Nice room and the bed was soft, like sleeping on a cloud. (Con) The shower, it took 10 minutes to heat up but after, it was heaven. There is a gap between the door and the wall for the water to leak out so you will need an extra towel down there or your clothes will be wet.
Stayed 1 night in May 2024

8/10 Good

Beneuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room generally quiet and safe good tv bed quite nice good blanket and sheet. Shower a bit hard to set tempreture and also ventialtion of shower room insufficient but can leave door open and use aircon.
Stayed 1 night in May 2024

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this is an older hotel, it was clean and the service was very good
Stayed 1 night in Feb 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The breakfast buffet is overpriced for what you get.
Stayed 2 nights in May 2024

8/10 Good

Giselle

Travelled with group
We had three people in the property. Booked for 3 but not enough cups, glass, towels, teas for three. It was for two, while we paid for 3 guest.
Stayed 2 nights in May 2024

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great place to stay if you are going to an event at Spark Arena as it is within easy walking distance. Guest car park is very convenient but it would be a very tight squeeze if you have an SUV or Ute. The room interior was very tired and needed some work and TLC but it was clean and fairly comfortable for a one night stay. Customer service was excellent and with a quick and easy check-in and check-out.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jewel in the Copthorne's crown are its wonderful people - a great staff from Managers to Housekeepers. Exceptionally helpful, kind, efficient and professional. Harbour view rooms have the advantage of having small balconies with double doors that can be opened to let in fresh air and have lovely views without being looked in on. The restaurant has well-priced, delicious and generous breakfast options, and offers a nice selection of beautifully prepared lunch and dinner menu choices that offer good value for money, and competitive local options if you want to eat in house.
Stayed 4 nights in Apr 2024

8/10 Good

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A bit tired but central location
Stayed 1 night in Apr 2024

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, amenities
Found it very close to Auckland central, plenty to look at within walking distance
Stayed 2 nights in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear StaceyThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Adrienne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear AdrienneThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Joanna and Ruby

Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Great place for short stay and location
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear RichardThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Leanne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear LeanneThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was old and outdated, Aircon didn't work had to sleep with the door open since no windows. Bathroom fan didn't work. No hot chocolate. Lack of bed pillows. Place needs more parking! Definitely should have been cheaper than the price I paid! Otherwise great staff experience and perfect location!!
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear LauraThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Kim

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear KimThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 2 nights in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear MichelleThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. Smaller rooms but they're also well priced. Location is very central which meant we didn't have to drive anywhere.
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear HunterThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear NatashaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High CP Value.
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear CamilleThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

MICHAEL

Good value property in great location
Stayed 2 nights in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear MichaelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Anny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our overnight stay, was comfortable and easy to find in Auckland City
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 30 Apr 2024
Dear AnnyThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Joanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
the hotel is old and tired, the hotel suffered from a lack of maintenance with several issues, service at reception was good but were told there was room service available but when we got back to room was told it shuts off at 9pm.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JoannaThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Cher

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Service was friendly from check-in to checkout, bed was comfortable.
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear CherThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Linda

Travelled with group
Liked: Staff & service, property conditions & facilities
Only 1 towel in room for 2 people and no water in room
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear LindaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Mereana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super lovely and accommodating!! will be coming back whenever we are in Auckland
Stayed 2 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear MereanaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Toni

Travelled with partner
Liked: Staff & service
Great location, great staff, all very helpful. Facility a bit tired
Stayed 3 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear ToniThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

JONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Spark Arena. Staff are very helpful.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JonaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and helpful the bed comfortable not hard not soft but car parks too small the building is not only old and dated there is a lot of small repairs that have been ignored there is suppose to be a buffet breakfast but instead they changed it that morning to a hybrid breakfast which was some of the buffet good but limited. It’s not what you would expect with a Copthorne hotel
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear StephenThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

4/10 Poor

Josephine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in my partner noticed a used ear swab that was placed on the skirting near the floor which is disgusting. There were also almonds on the floor, we didn’t have these almonds so it was clear that the floor was not vacuumed before we checked in. The shower was also filthy and there was soap scum around the base of the shower, and the glass in the shower was all smeared and dirty. For the amount of money we spent for 4 nights I thought that the cleanliness would have been A LOT better. Due to staffing issues the bar and kitchen were also closed, a very disappointing stay to say the least.
Stayed 4 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JosephineThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

4/10 Poor

Colleen

Liked: Staff & service
I liked the shower!! However I booked for 3 people and the room was only set up for 2. I had to go down to reception to request a bed for the 3rd person.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear ColleenThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People at the hotel very helpful
Stayed 3 nights in Feb 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Kaleigh

Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear KaleighThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Monica, Hockley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, but it was very clean and breakfast was better than I expected, also Waite staff was very attentive, I would recommend and stay there next time
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear MonicaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Trevor

Liked: Cleanliness
Hot water ... Good. Asked for morning wake up call. Never got one. $400 deposit is an outrageously bad idea. The Savoy doesn't do that. Needs a microwave in the room
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear TrevorThank for your feedback and for choosing to stay with us while in Auckland. The hotel charges a 50 bond per night of a customers stay. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Great cental location, friendly, efficient staff.
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear RachaelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Kelvin

Liked: Staff & service
Disliked: Property conditions & facilities
Old and cruddy
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear KevinThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Annette

Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear AnnetteThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good.have stayed in the past many times.
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear JohnThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

John

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear JohnThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Hollie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our lovely stay at the Copthorne Hotel. We will be sure to visit again!
Stayed 3 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear HollieThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Dean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air con did not work which made room uncomfirtable in the heat, shower low pressure, TV worked in a hit and miss manner.
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear DeanThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear GertThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Tuyet

Liked: Cleanliness, staff & service
Around 30 minutes walk to main attractions.
Stayed 5 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear TuyetThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Selva

Disliked: Cleanliness, property conditions & facilities
Room needs upgrading
The room looked as though it required a major upgrade. There were broken tiles in the bathroom, dried paint on the toilet seat, shower cubicle was leaking water. The carpet did not look clean. The furniture in the room was outdated.
Stayed 3 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear SelvaThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards