What a great experience! The hotel is what you would expect from Ritz-Carlton; luxurious rooms, top notch staff, delicious food. One drawback to the room was the dampness. Despite the air conditioning running full blast to ward off the upper 80 degree temperatures (with heat indexes in the mid 90s) the room never dried out. The carpet was sticky and wet swimsuits never got dry.
Good for couples wanting to enjoy the beauty and city of Isla Verde and San Juan. Perfect location close to beach. It is an old building but that's where the charm is. Probably not suitable for children unless you get two rooms. There are two restaurants attached. One family diner (a bit pricey) and the other fine dining. Great food and great drink prices and specials. It's not a resort so if you are not going to stay in your room but just to sleep, this is a decent place to stay.
A from Racine, WI
This hotel is 2 blocks from the beach; downtown San Juan is less than 4 km (2 mi) away, and Bayamon Town is 24 km (15 mi) …More
This was a great hotel to stay at prior to our cruise. Free breakfast in the morning, free massage & free cocktails from 5 - 7 pm the night we stayed. Kids loved the pool. 10 minutes taxi ride from airport. 20 minutes taxi ride to cruise port.
Loved this hotel. The staff are awesome.
The highlight of the stay was the last day when I checked out! I told the member of staff that my flight wasn't until 8pm that day and he said, no problems please use the facilities and come back at 5pm and I'll give you a key to a room that you can use for 30 mins to freshen up and take a shower before heading to the airport.
I have traveled extensively all over the world and never had this courtesy extended by a hotel before.
Fantastic customer service.