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"Great hotel and staff. Only downside is no parking - tho' NCP car park is nearby and offers a discount to hotel customers."

"The room was mostly clean, just the edges of the carpets needed a bit extra but this seems to be quite common in hotels. We was surprised at how big it was. It's a bit dated but was perfect for one night. The bathroom was a good size. Again needs a little tidying up in places but overall was good. Shower was very powerful. Breakfast was great. All the usual choices, scrambled eggs, bacon, sausages etc, then cheese, ham, fruit, yoghurt, cereal, toast, bagels, mini doughnuts, tea, coffee, juices. Plenty of choice. I was very happy after reading mixed reviews. The foyer has loads of sofas to sit at. After going to the theatre we sat and had a drink and chatted and it was very relaxing. All the staff were very helpful and pleasant and the hotel is situated right opposite the hippodrome so is in a perfect position, also, for all the bars and restaurants in that area, next to the harbour. Was about a 10 minute walk to main shopping area. For the money this was the perfect hotel for our theatre trip and I would definitely consider staying here again."

"my standard is a Premier Inn, so the question, was it noticeably better than a typical premier inn, came back with a no, about the same, in fact the breakfast wasn't as good, only 1 coffee machine, bedroom ok, but with rock hard mattress (not great for a side sleeper), Room on ground floor onto the street which isn't great, nowhere to hang your towel, door stop missing with the screw hanging out of the bathroom floor to stub your toe on. It wasn't worth the extra money. It was okay, it was nice, it was fine, and better than a travellodge but that's not much of a yardstick. Next time I would go premier inn in bristol and save the cash. "

"Everything was ok!"

"Was A great stay will book hereagain"

"The fastest most efficient check in process with a lot of amenities…the Hotel and Diner have clearly been designed with experience in mind"

"Hotel is in an excellent location.It is surrounded by restaurants and cafes and it is within an easy 5 min walk of the hippodrome theatre. A decent size secure carpark is across a small, quiet road from the hotel. The room was large and clean. The breakfast was good- plenty of choice and easy to find a table. Staff were pleasant and helpful. It is a large hotel but only has 2 lifts which state they hold 8 but were full with 5 in. It was a very busy weekend as the Bristol half marathon was on the Sunday but only one of the lifts were working so there were always long waits for the lift. We were on the 3rd floor and due to the hotel’s location could hear music and people until after midnight. The noise wasn’t particularly loud but I could see some guests having an issue with it. "

"This hotel is obviously struggling and standards are slipping and corners being cut which is a shame as the building is a lovely example of victorian gothic."

"Enjoyed our overnight stay in the Celtic Manor and had time to recharge our batteries. The male member of staff at Reception was exceptional! (Sorry we didn't make a note of his name.) He was particularly welcoming, helpful and informative about all amenities available and booked all the little extras for us. The staff at 'The Grill' were also great, where we enjoyed a tasty meal in a relaxing atmosphere. Additionally, the breakfast offered plenty of variety the following morning. We opted to pay extra for a room with a balcony, however, although it was clean, comfortable and looked nice enough, on close inspection it needed a make-over and a lot of TLC. The balcony was shoddy and the door leading out to it didn't close properly so it was draughty. However, the worst experience for us during this visit was the pool and spa. Despite booking our 'slot', it was full to the brim. There were adults and children diving in to the pool even though there were lifeguards on duty and signs to discourage this. The steam room and jacuzzi / hot tubs were also jammed packed, and so were impossible to sample and enjoy. This aspect was disappointing and unacceptable."