Front of property - evening/night

Reviews of Sage Hotel Wollongong

4 out of 5
Sage Hotel Wollongong
60/62 Harbour Street, Wollongong, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 424 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 164 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

James, Freshwater

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been great, welcomed us and looked after every detail.
Stayed 1 night in Apr 2024

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy pillows bed is great height, shower is nice and hot
Stayed 1 night in Apr 2024

10/10 Excellent

Anahere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024

8/10 Good

toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for WIN stadium, Haley at the front desk was amazing a real asset to Sage, room was clean, bed comfortable but for the price of the hotel it’s not value for money, 2 small cups no saucers, 2 small glasses, 2 coffee pods, small room, we had the executive room, around 500 for a night, just everything seem to be minimal.
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to eateries, parking and great service.
Stayed 1 night in Mar 2024
Response from The Team at Sage Hotel Wollongong on 2 Apr 2024
Thanks Helen for the perfect review score! Our location within Wollongong is ideal for anyone who wants to enjoy all that Wollongong has to offer - especially the wonderfully eateries! We are glad to know you enjoyed your stay and that we provided excellent customer service.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room, friendly professional staff, easy walkable area. We also had delicious breakfast via room service.
Stayed 1 night in Mar 2024
Response from The Team at Sage Hotel Wollongong on 2 Apr 2024
Thanks so much Allison for your wonderful review of your stay at the Sage Hotel Wollongong. We agree with your assessment of your stay, all our staff are incredible and our rooms are both spacious and comfortable. We are incredibly fortunate to be as well situated as we are within the wonderful city of Wollongong, and we are pleased to know you made the most of our central location. We will let the chef know about your wonderful feedback about dinner!

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from The Team at Sage Hotel Wollongong on 2 Apr 2024
Thank you Patricia for the perfect review score! We are happy to hear you enjoyed your stay and look forward to welcoming you back to the Sage Hotel Wollongong.

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They asked me at checkin to verify in my booking where my silver status perk gave me free parking. I thought they would have this in their notes.
Stayed 1 night in Mar 2024

6/10 Okay

Vesna

Stayed 8 nights in Feb 2024
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thank you Vesna for your review! We hope to provide you a better stay next time.

10/10 Excellent

Jason Foote and Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a new hotel in a great location. Beautiful and friendly staff. We will be back
Stayed 2 nights in Mar 2024
Response from The Team at Sage Hotel Wollongong on 24 Mar 2024
Thank you so much Jason and Catherine! We agree with your sentiment - our staff are beautiful and friendly and always go above and beyond to ensure our guests have a quality stay. We cannot wait to welcome you both back to the Sage Hotel Wollongong!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Reception were great. I turned up early and was able to check in
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thanks Tina for the perfect review score! We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Helen

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the location is ideal for myself , the bathroom needed a deep clean . also did the pool scum and body fat around the top of the tiles.
Stayed 5 nights in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Right across fro the football stadium and we didn’t hear a thing whilst the game was on. Parking was an additional $20 to park underneath. Walking distance to the beachfront
Stayed 1 night in Feb 2024

4/10 Poor

Torsten

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
At check in, I asked for an upgrade as Expedia VIP. I was told that I already goe it (which was not true). I also asked for a view room and got a parking lot. My colleague who checked in right after me and has no status whatsoever got an upgrade to a suite because his booked room type (same as mine) was not available. That's your VIP benefit expedia :-). Furthermore, there was no room service at all during the day. Location was nice - near the beach, walkable. The worst was that the water stopped working on the last day, so I had to leave on a 24 hour trip without being able to take a shower. Not recommended, really ...
Stayed 3 nights in Feb 2024

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have nothing to fault it’s the best hotel in Wollongong !!
Stayed 2 nights in Feb 2024
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thank you Kerry for the best review we have ever read! We appreciate your support and cannot wait to welcome you back to our little piece of paradise in the Gong.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thanks so much Elizabeth for your positive review score and support. We are happy to know you enjoyed your stay with us and hope to welcome you back again in the future.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Tidy place to stay, paying for car parking is a bit average, otherwise fine
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 19 Feb 2024
Thank you Darryl for your support and the perfect review score! We are sorry to hear that the paid onsite car parking was off-putting. There are nearby off-site car parking options available if required. We are happy to know you enjoyed your stay and the cleanliness of our rooms. We hope to welcome you back again in the future.

8/10 Good

Jacob

Stayed 2 nights in Feb 2024
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thanks Jacob for the 4 out of 5 review! We appreciate your support and hope to secure a perfect score during your next stay with us.

8/10 Good

Anthony

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 19 Feb 2024
Thank you Anthony for the 4 out of 5 review score! We appreciate your support and hope to have you stay with us again at the Sage.

6/10 Okay

Peter

Liked: Staff & service
Bathroom overdue for renovation or renewal. Toilet seat loose, shower head aims at wall and not movable. Good location. Property 3 stars at best.
Stayed 2 nights in Feb 2024

8/10 Good

Jiaan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 18 Feb 2024
Thank you Jiaan for the 4 out of 5 star review! We are happy to know you enjoyed your stay and hope to secure a perfect score during your next stay.

10/10 Excellent

Go Eun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, secured underground parking at $20 per day, good location to access everything, good view from the room
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 11 Feb 2024
Thank you Go Eun for the perfect review score! We are happy to know you enjoyed the view from your room and that you made the most of our central location in Wollongong. We look forward to welcoming you back in the future.

6/10 Okay

Luke

Stayed 5 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 24 Mar 2024
Thank you Jason for your review! We hope to provide you a stay worthy of 5 stars next time!

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and so well priced I won't hesitate to come back again.
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
Thank you so much Fiona for the perfect review score! We are glad to hear you had a great stay and cannot wait to welcome you back!

2/10 Terrible

Bianca

Stayed 1 night in Jan 2024

8/10 Good

Sung Il

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
Thanks so much Sung II for your review! We are happy to know you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
Thanks David for the 10 out of 10 score! We really appreciate your support and hope to welcome you back to the Sage.

10/10 Excellent

Cazelle

Liked: Cleanliness, staff & service, property conditions & facilities
Its beautiful
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
Thanks Cazelle for your review and the perfect score! We really appreciate your support and hope you keep us in mind next time you plan on visiting the beautiful city of Wollongong.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from The Team at Sage Hotel Wollongong on 23 Mar 2024
Thanks so much Jason for the perfect review score! We are happy to know you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Kakoli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very cordial and helpful. Large plates at dinner and breakfast were generous helping of food. Just minutes walk from the beach, entailed a scenic locale.
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
Thank you so much Kakoli for your thoughtful review! We are incredibly lucky to have the wonderful staff that we do and to be so well situated in the beautiful city of Wollongong. We are happy to hear you enjoyed the amazing food that our wonderful cooks prepared for you. We hope to welcome you back again in the future.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced for great quality room. Front Reception was extremely helpful and friendly. Convenient location able to walk to beach and shops.
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 5 Feb 2024
We appreciate you taking time to write a review Jacob and for the perfect review score. Our rooms strike the perfect balance between cost and quality. We especially appreciate the feedback about our incredible Front Reception staff, all of whom are wonderful and always go above and beyond to provide quality customer service experiences for our guests. We hope you keep us in mind next time you need a quality trip away in the fantastic city of Wollongong.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, dining options on premise and off. Walk to bike track and beach. Rooms nice, clean.
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 27 Jan 2024
Thank you so much Michelle for your thoughtful review. We are glad to know you made the most of our central location and fully explored all the options that Wollongong has to offer. We take great pride in providing clean and comfortable rooms and are pleased that we met your expectations.

2/10 Terrible

Kingsley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness
Rooms have been updated and was clean and spacious. We got a room that has an adjoining door to the room next door and this door was not soundproof. Noise from the hallway and neighbouring rooms travel. Also, the 'King' bed is just two twin beds joined together, I wish housekeeping added a pillow topper or additional bedding so you didn't notice the gab in between. We were only staying 1 night, so made do. But if we were staying longer, we would have requested a room change or additional padding from housekeeping.
Stayed 1 night in Jan 2024

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 27 Jan 2024
Thank you Josephine for your kind review! We are glad to know you made the most of our central location. We hope to welcome you back again in the future.

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 27 Jan 2024
Thank you so much Kylie for the perfect review score! We hope to welcome you back again in the future!

4/10 Poor

Raylene

Stayed 2 nights in Jan 2024

6/10 Okay

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming on arrival, check I was easy and quick. Parking is on street unless you pay for it. This can be a bit tricky when there is an event on at the stadium, then expect to walk. The room was fairly clean the bed and pillows were comfortable. Rooms have basic hotel facilities, would have like to have some small bowls in room as there was only cups and spoons Two disappointments on the stay, breakfast menu for the Buffett was very limited no hot food and definitely not worth the $25 . Went to another hotel to have breakfast instead. The pool area was never cleaned we stayed 2 nights and always had rubbish in the area , food scraps and containers around the seating area in the evening. When we reported that there was food multiple food scraps in the pool, paper, chips, look like toilet paper and other food scraps in the pool to the evening staff seemed attentive and wanting to assist, come the morning and still wanting to go for our last swim with my child. Pool was still filthy and I had to report it to the reception again which they were completely unaware. Disappointed to say the least !!
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
Thank you Michelle for the perfect review score! No doubt your next stay at the Sage will be just as good.

8/10 Good

Dan

Liked: Property conditions & facilities
Notice staff. Excellent barista coffee in the dining room. Nice breakfasts.
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
Thank you Dan for taking the time to review your stay at our hotel. Our staff will be pleased to know that you found them to be approachable and that you enjoyed our wonderful barista coffee. Next time you need somewhere to stay in Wollongong, we hope you keep us in mind.

8/10 Good

andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 27 Jan 2024
Thank you Andrew for your support! We are glad to know you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 27 Jan 2024
Thanks Linda for the perfect review score! We look forward to seeing you again in the future.

6/10 Okay

Fiona

Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
Thank you Fiona for taking the time to review your stay at the Sage Hotel Wollongong. We are glad to know you had a good stay and hope to make your next stay with us a great one!

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
We appreciate your feedback Anthony. We are glad to know you enjoyed your stay and hope to provide you an even better experience next time.

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely out of the way location with all the amenities and facilities you could want
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
Thank you Heidi for taking the time out of your day to review our hotel. We are glad to know you made the most of our central location and really appreciate your support!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at all levels. Clean, fuss free and convenient location. Ammenities very good.
Stayed 2 nights in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
We really appreciate the perfect review score and kind feedback concerning your stay at the Sage Hotel Wollongong. All our staff are incredible and can take great pride in knowing that they helped make your stay a great one. We are especially glad to hear you made the most of our central location within Wollongong. We hope to welcome you back again soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from The Team at Sage Hotel Wollongong on 21 Jan 2024
Thanks David for the positive feedback. We are glad to know you enjoyed your stay and hope to see you again soon.