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Reviews of Adina Apartment Hotel Wollongong

4.5 out of 5
Adina Apartment Hotel Wollongong
19 Market Street, Wollongong, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1120 out of 1808 reviews" "
Rating 8 - Good. 544 out of 1808 reviews" "
Rating 6 - Okay. 96 out of 1808 reviews" "
Rating 4 - Poor. 30 out of 1808 reviews" "
Rating 2 - Terrible. 18 out of 1808 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean and comfortable to stay. Stuff members were friendly
Stayed 1 night in May 2024
Response from Reception on 17 May 2024
Thank you for the excellent review Marie, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, amenities
I expected more for the price.
Stayed 2 nights in May 2024
Response from Adina Team on 8 May 2024
Thank you Joseph for your honest review.The hotel constantly reviews our prices to ensure that we are offering value for money and apologise that you did not feel this on your recent stay.We hope to see you again when you are travelling in the Wollongong area.

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and spacious room, close to the centre of town. Friendly helpful staff.
Stayed 1 night in May 2024
Response from Adina Wollongong Team on 5 May 2024
We are delighted to hear you had an enjoyable stay with us Clare!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Apr 2024
Response from Adina Wollongong Team on 23 Apr 2024
Thank you for taking the time to review your stay with us Amelia!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff with clean rooms
Stayed 1 night in Apr 2024
Response from Adina Team on 22 Apr 2024
Thank you for the excellent review Angela, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

8/10 Good

DEBORAH, SYDNEY

Stayed 1 night in Apr 2024
Response from Adina Wollongong Team on 11 May 2024
Thank you for taking the time to review your stay with us Deborah!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room had Aircon but we could only control the temperature and not the fan speed. Everything else was pretty good- As expected from this star rating.
Stayed 1 night in Apr 2024
Response from Adina Wollongong Team on 19 Apr 2024
Thank you for taking your time to review your stay with us Frank!We really appreciate your honest feedback.We look forward to welcoming you back again!

10/10 Excellent

Amie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Adina Team on 1 Apr 2024
Thank you for the excellent review Amie, we really appreciate it!We look forward to welcoming you back very soon!

10/10 Excellent

Marcin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
As always staff was kind and helpful. Nice pool. Great restaurants nearby and super close to the beach.
Stayed 3 nights in Jan 2024
Response from Tarah on 26 Mar 2024
Hi Marcin,Thanks so much for the 5 out of 5! It's so great to read you had a lovely experience. I'll be sure to let all the Team know. We look forward to welcoming you back next time you are in Wollongong.

10/10 Excellent

Jeannette

Stayed 1 night in Mar 2024
Response from Adina Team on 1 Apr 2024
Thank you Jeannette for the great review!We look forward to seeing you again in the near future.

10/10 Excellent

Jeannette

Stayed 1 night in Mar 2024
Response from Adina Team on 1 Apr 2024
Thank you for taking the time to review your stay with us Jeannette!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
the receptions staff were really accomodating and helpful :)
Stayed 1 night in Mar 2024
Response from Adina Wollongong Team on 11 Mar 2024
We are so glad to hear that you had an enjoyable stay with us Monica.Thank you for a great review and pointing out how helpful our staff members are. We pride ourselves in our customer service and providing the very best for all of our guests. Thank you again for sharing the experience of your stay with us and we hope to see you again next time.

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2024
Response from Adina Wollongong Team on 21 Mar 2024
Thank you Samantha for the great review!We look forward to seeing you again in the near future.

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy for walking in to town, to the beach and plenty of local dining options around the property. Great space in the apartment, comfy beds! Parking can be very difficult over the weekends when the apartment block is full, there are more apartments than parking spaces and there isn’t an easy alternative other than on street parking and local car parks. I would definitely book again though for the location and comfort!
Stayed 14 nights in Feb 2024
Response from Adina Wollongong Team on 27 Feb 2024
Thank you for taking the time to leave us a review Natasha.We appreciate your honest feedback and are thrilled that you enjoyed your stay with us.We cannot wait to welcome you back to our hotel again!

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Adina Wollongong Team on 14 Feb 2024
Thank you for taking the time to review your stay with us John!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lil was lovely and super helpful after a long travel, she helped us check in early.
Stayed 2 nights in Feb 2024
Response from Adina Team on 4 Feb 2024
Thank you for taking the time to review us Lauren!We are so pleased that you enjoyed your stay with us and Lil will be thrilled to hear about your great experience.We look forward to welcoming your back to our hotel in the near future!

8/10 Good

Belinda

Travelled with partner
Liked: Amenities
Not having a guaranteed parking spot is a real letdown & may stop us from staying again
Stayed 6 nights in Jan 2024
Response from Adina Team on 4 Feb 2024
Thank you for taking your time to review your stay with us Belinda!We really appreciate your honest feedback as it is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We look forward to welcoming you back again!

10/10 Excellent

Con

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property location & cleanliness. Friendly staff
Stayed 1 night in Jan 2024
Response from Adina Wollongong Team on 30 Jan 2024
Thank you for the excellent review Con, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

10/10 Excellent

Aleksandra

Travelled with family and small children
Good location for where we needed to be. Rooms are comfortable and staff are very friendly.
Stayed 3 nights in Jan 2024
Response from Adina Wollongong Team on 30 Jan 2024
We are delighted to hear you had an enjoyable stay with us Aleksandra!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was a pleasant stay with good amenities
Stayed 2 nights in Jan 2024
Response from Tarah on 26 Mar 2024
Thanks so much for the 5 out of 5 Jessica!We are so glad you had a great stay.See you next time you are in Wollongong.

10/10 Excellent

Abbie Jermei

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Tarah on 26 Mar 2024
Hi Abbie,Thanks so much for the 10 out of 10! We are thrilled you had a great stay.

10/10 Excellent

sansanee

Stayed 1 night in Jan 2024
Response from Tarah on 26 Mar 2024
Thanks o much for the 10 out of 10!

10/10 Excellent

marina

Business traveller, Travelled with partner
Liked: Amenities
Lovely place to stay. Staff were wonderfull
Stayed 1 night in Jan 2024
Response from Tarah on 26 Mar 2024
Hi Marina,Thanks so much for the 5 out of 5! We are so glad you had a great stay.See you next time you are in Wollongong.

8/10 Good

Han

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Tarah on 26 Mar 2024
Thanks for the review Han, we really appreciate it.

8/10 Good

Danielle

Stayed 2 nights in Jan 2024
Response from Adina Team on 27 Jan 2024
Thank you Danielle for the great review!We look forward to seeing you again in the near future.

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Adina Wollongong Team on 24 Jan 2024
Thank you for taking the time to review your stay with us Simon!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Adina Team on 22 Jan 2024
Thank you for taking the time to leave us a review John.We are thrilled that you enjoyed your stay with us.We cannot wait to welcome you back to our hotel again!

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Cody

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Adina
The bedroom had 2 single beds joined together and my wife and I kept finding ourselves a large distance apart otherwise we would end up in the gap and it was quite uncomfortable unless in the centre of the single beds. Very noisey on the main road on a Friday and Saturday night. Other than those concerns, a reasonably nice hotel and very central to Crown street and the beaches.
Stayed 2 nights in Jan 2024
Response from Adina Team on 22 Jan 2024
Thank you for taking your time to review your stay with us Cody!We really appreciate your honest feedback. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We look forward to welcoming you back again!

8/10 Good

Julie

Liked: Cleanliness
Fantastic staff, accessible location.
Stayed 3 nights in Jan 2024
Response from Adina Team on 27 Jan 2024
We are delighted to hear you had an enjoyable stay with us Julie!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adina Wollongong Team on 16 Jan 2024
Thank you for the excellent review Kelly, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

10/10 Excellent

Ayman

Stayed 1 night in Dec 2023
Response from Adina Team on 4 Feb 2024
Thank you Ayman for the great review!We look forward to seeing you again in the near future

6/10 Okay

Gordon

Liked: Cleanliness, room comfort
Wollongong stopover
Clean and spacious studio with comfortable bed. Forgot to give us complimentary wine and noisy party in room below until 4:00 am definitely knocked some points off.
Stayed 2 nights in Jan 2024
Response from Reception on 14 Jan 2024
Thank you Gordon for taking the time to provide honest feedback for our Hotel. We are glad to hear that you enjoyed what our rooms had to offer. We do apologise that your complimentary wine was missed and that you experienced disruption during your trip from other guests. Please let us know if there is anything we can do to make your stay more comfortable next time.We look forward to welcoming you back in the future and showing you what our hotel is capable of.

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a great property in a convenient location to the beach and local mall. Staff were friendly and helpful. The rooms were equipped with all we needed, it needed a deep clean though. The lights were very dusty, the block out curtain had a hole in it and the walls needed a wipe down. The bed was comfortable, however the pillows were very uncomfortable for us, way too high and hard... We would stay here again because of its location.
Stayed 1 night in Jan 2024
Response from Adina Wollongong Team on 14 Jan 2024
Thank you Maria for taking the time to leave us your valuable feedback on your recent stay. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We hope we have another opportunity to welcome you back to the Adina in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

KAREN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adina Team on 27 Jan 2024
Thank you Karen for the great review!We look forward to seeing you again in the near future.

6/10 Okay

Nick

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The Good - We left it to a week to organise a cot for the room. I was extremely pleased when they emailed me a couple days prior that they had sourced a cot for us. They were fully transparent with communication - I had enquired about parking (more on this below) and they answered with honest truthfulness, the staff were all polite and the cleaners were extremely friendly with my child having to stop what they were doing (cleaning) to wave and interact with her. The cleaners even went above and beyond to ensure we were fully stocked and on a particular day did our washing in the kitchen sink to our amazement. 10/10. The bad: this is by definition a “budget” hotel. The carpets were old and in many places damaged (which is no good for a crawling toddler) - the furniture was unsafe and dated - they felt cheap. The kitchen utensils were long overdue for replacements, all low tier stainless steel, the inverter stove top had all its markings removed so it was a bit of a guess game which plate was active. The ugly - there was visible mould on the kitchen, in the bathroom. While it’s evident the cleaners do a fantastic job there’s only limited surface cleaning they can do. The adjacent room had music going and we could hear it quite clearly, view is absolutely non existent - our view the apartment building next door, no beach breeze. Standard Sydney view. Too many as*holes with loud vehicles and modded bikes on the main road. And you need to pay $15 per night for parking?!?! Sheesh
Stayed 4 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Adina Team on 5 Jan 2024
Thank you Michelle for the great review!We look forward to seeing you again in the near future.

6/10 Okay

Sachin

Travelled with family
Liked: Amenities, property conditions & facilities
Got charged for parking but they don’t have parking for the guests Had to park my car on the streets.
Stayed 2 nights in Dec 2023
Response from Adina Team on 3 Jan 2024
Hi Sachin,Thank you for taking the time to submit your review.We do understand it can be frustrating with the limited parking the building has. We do our best to communicate on all platforms that this is subject to availability and we do the best we can.Parking is only paid for on check-out so in the case you cannot not park, we remove the charge so you do not pay.Can I please check if you advised the Team on check-out that this was the case?Please note, we will contact you today in regards to arranging a refund. If there is anything else we can assist with, please do let us know.Thank you.

8/10 Good

YAMA

Stayed 2 nights in Dec 2023
Response from Tarah on 31 Dec 2023
Thank you for the excellent review. We really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

10/10 Excellent

Kyriakoula

Liked: Cleanliness, amenities, property conditions & facilities
Our family had a wonderful stay at the Adina Wollongong. Short walk to the beach which was perfect with young kids. Room was spacious, clean and quiet. Walking distance to the city centre and restaurants. We didn’t need to drive anywhere which was great. Would definitely recommend and would stay again!
Stayed 4 nights in Dec 2023
Response from Tarah on 31 Dec 2023
Hi Kyriakoula,Thanks so much for your review.It's so great to read you had had such a great stay. I'll be se sure to share this with the Team.We look forward to welcoming you back to Adina Wollongong next time you are in town.Adina Wollongong Team.

8/10 Good

Naresh

Stayed 2 nights in Dec 2023
Response from Adina Team on 30 Dec 2023
Thank you for the excellent review Naresh, we really appreciate it! We are thrilled to hear you had a lovely experience during your stay. We look forward to welcoming you back very soon!

8/10 Good

Amy

Stayed 4 nights in Dec 2023
Response from Adina Team on 29 Dec 2023
Thank you for taking the time to review your stay with us Amy! We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

YI

Stayed 1 night in Dec 2023
Response from Adina Team on 14 Jan 2024
We are delighted to hear you had an enjoyable stay with us Yi!We look forward to welcoming you back again soon!

8/10 Good

Nespa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adina Team on 17 Dec 2023
Thank you for the excellent review Nespa, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

8/10 Good

Matthew

Stayed 2 nights in Dec 2023
Response from Adina Team on 17 Dec 2023
Thank you for the great review Matthew!We appreciate your honest feedback.We look forward to welcoming you back soon!

8/10 Good

Lucy

Stayed 2 nights in Dec 2023
Response from Adina Team on 14 Dec 2023
Thank you Lucy for the great review! We look forward to seeing you again in the near future.

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and room conditions
Stayed 1 night in Dec 2023
Response from Adina Team on 12 Dec 2023
Wow Boris, thank you for such a great review!Our team will be so thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back very soon!

6/10 Okay

Irene

Stayed 4 nights in Nov 2023
Response from Adina Team on 26 Dec 2023
Thank you for taking your time to review your stay with us Irene!We really appreciate your honest feedback.We look forward to welcoming you back again!