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Rating 10 - Excellent. 1030 out of 1458 reviews" "
I was pleasantly surprised! I expected a well curated traditional hotel experience from the Fairmont. The Fairmont Waterfront has done an excellent job at keeping the best parts of traditional hotel experience while with new modern/digital touches. The Le Labo partnership was also an incredible surprise. I will be visiting again - I absolutely loved it!
Kaylah Ashley
Stayed 2 nights in May 2024
Response from Francois Bouchard, Guest relations manager on 21 May 2024
Thank you so much for your fantastic review, we're glad you enjoyed your stay with us. We hope to see you again!Fairmont Waterfront
Luxury hotel with an excellent location, evetything is walking by…..shopping centers/Restaurants/Bars/Subway
Irving
Stayed 6 nights in May 2024
Response from Fairmont Waterfront on 19 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and the location of our property. We hope to see you again soon.
Good day Ashok, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.
Walkable to Disneyland, but the room was dirty when we checked in
Lourdes
Stayed 2 nights in Mar 2024
Response from Francois Bouchard, Guest relations manager on 13 May 2024
Thank you for your feedback, we're glad you enjoyed the location of our property. Our sincere apologies regarding the cleanliness issues you've encountered, certainly share your concerns while on property and we will ensure that you receive a room up to standards.
The location was great and convenient for dining, walking the harbour, walking downtown
Victoria
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront. on 5 May 2024
Good day Victoria, Thank you for your feedback and we are glad to hear you enjoyed your stay, especially the location! Sincerely, Elizabeth Van HooydonkDirector of Operations
Good day Mary Grace, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you had a cozy stay with us and enjoyed our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations
The room is spacious, well decorated and clean. The view of the water front was the best!
Kathy
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.
10/10 Excellent
Ena
29 Apr 2024
Ena
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 19 May 2024
Good day Ena, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.
Good day Chris, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you enjoyed the view and our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations
Staff was lovely and accommodating. Room was beautiful except a few high traffic surfaces left dirty, light fixtures in bathroom hadn’t been dusted or cleaned.
Lindsey
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for the disappointment experienced with your stay. Please rest assured that we are addressing the matters to avoid future occurrences. We hope to see you again.
10/10 Excellent
David
28 Apr 2024
David
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. We are looking forward to welcome you again in the near future.
Nice hotel. Hard to make the gold floor worth the extra cost. Next time we will take a room with a veiw instead of access to the gold lounge.
Jordan
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for any disappointment experienced in our Fairmont Gold. We look forward to welcoming you back to Fairmont Waterfront.
Very nice property. Took the train from the airport and just a few minutes short walk to the Fairmont. Great service at checkin. Lovely quiet room. Food service great. Comfortable bed and room. Would recommend.
Jane
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 28 Apr 2024
Good day Jane, Thanks for staying with us. We appreciate your feedback! and we are glad to hear that you enjoyed your stay!Sincerely,Elizabeth Van HooydonkDirector of Operations
4/10 Poor
Amit
28 Apr 2024
Amit
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. Should you wish to discuss further regarding your stay experience, please kindly reach out to us directly and we are delighted to assist further.
8/10 Good
charla
27 Apr 2024
charla
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on 17 May 2024
Thank you for your review. We look forward to seeing you again in the near future.
Rooms are so specious and clean. Staff is very nice and the restaurant has great food esp the Saturday and Sunday bottomless brunch . Loved it
Melissa
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We appreciate your compliment towards our staff, and we are delighted to hear that you enjoyed your brunch in our restaurant. We hope to see you again soon.
I am always amazed at the service level at Fairmont properties. Not only were we upgraded because of a birthday, but they pre-arranged to have cake waiting in the room for us. They truly go above and beyond to make your stay special. The rooftop pool was lovely and the proximity to the sky train and Stanley park was perfect! We will for sure be back!
Nissa
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your compliment towards our team. It will serve as encouragement to continue our dedication towards our guests. We hope to see you again in the near future.
Comfortable bed and bedding, excellent shower and products, great view from the room, would definitely stay again
Russell
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 26 Apr 2024
Good day Russell, Thank you for your feedback and we are glad to hear you enjoyed our bedding, products and the view! We are looking forward to welcoming you back.Sincerely, Elizabeth Van HoodydonkDirector of Operations
Property is near the port, however was noisy when ships were coming
MOSA
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 25 Apr 2024
Thank you for sharing your review. We apologize for any disappointment experienced. Please rest assured that we are addressing the issue. We hope to see you again soon.
8/10 Good
Julie
24 Apr 2024
Julie
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 15 May 2024
Thank you for your review. Should you wish to discuss further regarding your stay experience, please do not hesitate to reach out to us through wfc.frontofficemanagers@fairmont.com