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Reviews of Fiesta Inn Torreon Galerias

3.5 out of 5
Fiesta Inn Torreon Galerias
Per Raul Lopez Sanchez 6000, Torreón, COAH

Reviews

8.6

Excellent

Rating 10 - Excellent. 387 out of 753 reviews" "
Rating 8 - Good. 228 out of 753 reviews" "
Rating 6 - Okay. 81 out of 753 reviews" "
Rating 4 - Poor. 36 out of 753 reviews" "
Rating 2 - Terrible. 21 out of 753 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rengesh, Rochester Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right inside the Mall. So it is walkable to many shops including a few restaurants. This hotel is also pretty close to the airport. There is a highway nearby so there could be some traffic noise at night but it is not terrible. Buffet breakfast is also very good. Rooms are clean and quiet
Stayed 4 nights in Mar 2024
Response from GG on 29 Mar 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

8/10 Good

Susanna, San Antonio Texas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to many restaurants and a mall
Stayed 2 nights in Feb 2024
Response from GG on 29 Mar 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Feb 2024
Response from GG on 29 Mar 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

6/10 Okay

Georgiana

Travelled with family
Liked: Cleanliness, staff & service, amenities
One night the AC was not working and the following night it was deipping water
Stayed 4 nights in Feb 2024
Response from GG on 29 Mar 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GG on 14 Feb 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel and great location
Excellent Hotel, good food, great service and very good location
Stayed 2 nights in Dec 2023
Response from GG on 14 Feb 2024
Le agradecemos el tiempo que le toma compartir su experiencia en FIESTA INN TORREÓN GALERÍAS, para nosotros es de gran valor su retroalimentación.Si tuviera algún requerimiento en particular para su próxima estancia, por favor díganos y haremos lo posible por honrarla.El equipo del hotel y un servidor nos reiteramos como siempre a sus apreciables órdenes.Respetuosamente

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel and excellent location. Very friendly stafff.
Stayed 1 night in Dec 2023

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Maricela

Stayed 1 night in Oct 2023

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and excellent location
Great Hotel, excellent services and location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Evangelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Really nice. Staff friendly
Stayed 2 nights in Aug 2023
Response from Alejandro Vidal, Gerente General on 28 Aug 2023
Estimada Angelina,Muchas gracias por pasar su tiempo con nosotros. Deseamos que haya disfrutado de su estancia.

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Next to a beautiful shopping mall
Stayed 7 nights in Jun 2023
Response from Alejandro Vidal, Gerente General. on 14 Aug 2023
Estimado Roberto,Muchas gracias por compartirnos su experiencia de hospedaje con nosotros. Nos alegra saber ha disfrutado de su estadía.Esperamos recibirlo muy pronto.

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is difficult due that is shared with the Mall
Stayed 1 night in Apr 2023
Response from Lucía León, Gerente General. on 20 Apr 2023
Estimado Sr. Juan,Le agradecemos la oportunidad de hospedarle durante su reciente viaje a la ciudad. Nos legra mucho poder ver en su amable evaluación que el servicio que le brindamos y nuestras instalaciones hayan sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel, será para nosotros un placer servirle una vez más.

10/10 Excellent

Alida L

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location in Galerias Laguna mall, it is actually connected to the mall so they’re is always something to do. The hotel is clean and everyone is friendly. They actually clean your room everyday, beds are comfy and there is tile in the room. Shout out to Tono at the bar. Pool is not the best so for families with kids maybe Crowne Plaza is a better option. There are a lot of restaurants nearby. Parking lot can be difficult specially on weekends. I will definitely come back.
Stayed 5 nights in Mar 2023
Response from Lucia Leon, General Manager on 14 Mar 2023
Dear Ms. Alida,We appreciate the opportunity to host you during your recent trip to the city and your kind help in completing our survey.We are very pleased to be able to see in your kind evaluation that the service we provide you and our facilities have been to your complete satisfaction, we hope to welcome you back to your hotel very soon, it will be a pleasure for us to serve you once again.

10/10 Excellent

david

Liked: Cleanliness
Stayed 2 nights in Feb 2023
Response from Lucía León, Gerente General. on 21 Mar 2023
Estimado David,Le agradecemos la oportunidad de hospedarle durante su reciente viaje a la ciudad y su amable ayuda al contestar nuestra encuesta.Nos legra mucho poder ver en su amable evaluación que el servicio que le brindamos y nuestras instalaciones hayan sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel, será para nosotros un placer servirle una vez más.

10/10 Excellent

sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 7 nights in Jan 2023
Response from Lucia León on 31 Jan 2023
Estimada Srta. Sandra,Le agradecemos nos permitiera recibirle en este viaje y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, nos alegra mucho poder ver en su evaluación que el servicio que le brindamos haya sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel será para nosotros un placer servirle una vez más. AtentamenteGerencia General

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located inside the Galerias Mall with several dining options, rooms are confortable and spacious, friendly staff
Stayed 2 nights in Jan 2023
Response from Lucia León on 24 Jan 2023
Dear Mr. David,We appreciate you allowing us to receive you on this trip and the time you gave us by issuing an evaluation of our services on the Expedia.com page, we are glad that the service we provide you has been to your complete satisfaction as well as our rooms and the Hotel location within the Galerias Mall, we hope to welcome you back to your hotel very soon. SincerelyGeneral Manager

6/10 Okay

Jorge

Business traveller
Disliked: Property conditions & facilities
Dated hotel with maintenance problems
The hotel rooms look dated, with old furniture, and some maintenance problems. The sheets were worn out, and it didn't have an iron. It's nice that is in a shopping mall and the food is ok. It doesn't have heating and it was really cold.
Stayed 2 nights in Dec 2022
Response from Lucia León on 28 Dec 2022
Dear Mr. Jorge,We thank you for allowing us to receive you during your recent trip to the city of Torreón and for the time you gave us when evaluating our services on the Hotels.com page, we regret that you did not like our facilities, I share that in case If the iron is not in the room, you can request it at the time you require it with the staff at Reception and that the heating has already been adjusted to make your future stays completely comfortable. We apologize for these inconveniences and we extend our commitment to make the adjustments you require at the moment to improve your next visit.SincerelyGeneral management

8/10 Good

Aurora

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Need attention to the cleaning situation other than that it is a good place
Response from Lucia León on 1 Dec 2022
Dear Ms. Aurora,We appreciate you allowing us to receive you on this trip and the time you gave us by issuing an evaluation of our services on the Expedia.com page, we are glad that the service in general has been to your liking, count on us to pay attention to the point of cleaning that tells us, we hope to receive you on your future trips to the city, it will always be a pleasure for us to serve you in this your hotel. SincerelyGeneral Manager

8/10 Good

Kelly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A solid choice for business/sport event in Torreon. Convenient location to airport and very convenient access to a shopping mall. Conditions were appropriate for the price. Breakfast from the menu was better value than the buffet. Thumping music on Saturday night was not conducive to sleep and a small gym would have been nice. Overall, good value for price and very convenient.
Stayed 2 nights in Oct 2022
Response from Lucia León on 20 Oct 2022
Dear Ms. Kelly,We appreciate you allowing us to receive you on this trip and the time you gave us by issuing an evaluation of our services on the Expedia.com page, we are glad that the location of the hotel and the service in general have been to your complete satisfaction, I share that we have the basic gym service on the first level of the hotel so that you can use it in your next stays, we hope to welcome you on your future trips to the city, it will always be a pleasure for us to serve you. SincerelyGeneral Manager

6/10 Okay

Pedro

Late
Stayed 2 nights in Sep 2022
Response from Lucia León on 14 Sept 2022
Estimado Sr. Pedro,Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la valiosa evaluación que hizo de nuestros servicios en la página de Expedia, lamentamos ver en su evaluación que nuestro servicio le pareciera tardado, estaremos trabajando para reforzar el tiempo de respuesta para nuestros clientes y lograr que si nos da oportunidad de recibirlo en algún viaje futuro su estancia sea de su completo agrado.AtentamenteGerencia General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Lucia León on 15 Aug 2022
Estimado(a) Huésped, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la valiosa evaluación que hizo de nuestros servicios en la página de Hotels.com, nos alegra ver en su evaluación que el servicio que le brindamos fuera de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel. Atentamente Gerencia General

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, next to the best mall in Torreon
Stayed 7 nights in Jul 2022
Response from General Manager on 15 Jul 2022
Thank you very much for your comments, we hope to see you again at the hotel.

8/10 Good

Edgar, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, great service.
Stayed 2 nights in Jun 2022
Response from Lucia León on 29 Jun 2022
Dear Mr Edgar, We thank you for allowing us to receive you during your recent trip to the city of Torreón and for the valuable evaluation you made of our services on the Hotels.com page, we are glad that the service we provided was to your complete satisfaction, we hope to receive you very soon Back at this your hotel. Sincerely General Manager

10/10 Excellent

Juan

Stayed 1 night in May 2022

10/10 Excellent

sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in May 2022
Response from Lucia León on 25 May 2022
Dear Ms. Sandra, We thank you for allowing us to receive you on this trip and the time you gave us by issuing an evaluation of our services on the Expedia.com page, we are very happy that our facilities and service have been to your complete satisfaction, we hope you will allow us to host you in your future trips to this city, it will be a pleasure for us to serve you once again in this your hotel. Sincerely General Manager

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the mall Easy access to the area
Stayed 1 night in Apr 2022
Response from Lucia León on 25 Apr 2022
Dear Mr. Vincent, We thank you for allowing us to receive you on this trip and the time you gave us by issuing an evaluation of our services on the Expedia.com page, we are very happy that the service we provide and the location connected to the commercial plaza have been of your complete pleasure, we hope you will allow us to host you on your next trips to this city, it will be a pleasure for us to serve you once again in this hotel. Sincerely General management

8/10 Good

Pablo

Liked: Cleanliness, staff & service, amenities
Muy buena ubicación.
Stayed 4 nights in Feb 2022
Response from Lucia León on 15 Feb 2022
Estimado Sr. Pablo, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, nos alegra mucho que nuestra ubicación dentro de la plaza comercial haya sido de su completo agrado y esperamos que esto nos permita seguir recibiéndolo en sus viajes a la ciudad, será para nosotros un placer servirle una vez más en este su hotel. Atentamente Gerencia General

10/10 Excellent

Alvaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very convenient
Stayed 1 night in Dec 2021
Response from Lucia León on 6 Jan 2022
Estimado Sr. Alvaro, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, nos alegra que los servicios que le brindamos fueran de su completo agrado, esperamos poder recibirlo en sus viajes futuros a Torreón, siempre será para nosotros un placer servirle nuevamente en este su hotel. Atentamente Gerencia General

10/10 Excellent

Uvaldo

Stayed 2 nights in Dec 2021

4/10 Poor

Barry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking. I did not want to park in a mall! Nice staff allowed me to park adjacent their foyer entrance. Stupid room lighting. Turning on the light for bathroom flooded the room. No independent switch. Inadequate bedside reading lighting.
Stayed 1 night in Nov 2021
Response from Lucia León on 9 Dec 2021
Dear Mr. Barry, We appreciate you allowing us to receive you and the time you gave us when issuing an evaluation of our services on the Expedia.com page, we regret not having a parking space independent of the square but being part of this commercial space we cannot make a Modification to this condition, I want to share with you that the independent light contacts of the bathroom are in the space of the mirror and sink so that you do not have to use the general switch in your future rooms. Best regards General manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2021

10/10 Excellent

Ilka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice and highly recommended
An extraordinary experience
Stayed 4 nights in Nov 2021
Response from Lucia León on 27 Nov 2021
Estimado Sr. Ilka, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la valiosa evaluación que hizo de nuestros servicios en la página de Hotels.com, nos alegra mucho que el servicio que le brindamos y nuestras instalaciones hayan sido por completo de su agrado y agradecemos su amable recomendación, esperamos poder recibirle muy pronto de regreso en este su hotel. Atentamente Gerencia General

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torreón Family Holliday
Very pleasant and comfortable stay, parking is harder on the weekend, it’s shared with a shopping mall, very nice overall
Stayed 7 nights in Oct 2021
Response from Lucia León on 27 Nov 2021
Estimado Sr. Byron, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hotels.com, nos alegra que el servicio que le brindamos y nuestra ubicación dentro de la plaza comercial hayan sido de su completo agrado, esperamos poder recibirle nuevamente en sus viajes futuros a esta parte de México. Atentamente Gerencia General

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Stayed 12 nights in Sep 2021
Response from Lucia León on 20 Oct 2021
Estimada Srta. Melanie, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hotels.com, su evaluación es de gran valor para nosotros pues nos permite seguir mejorando y hacer de sus estancias en el futuro un mejor momento. Atentamente Gerencia General

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of the hotel and the security at all times . The down fall was the air conditioner was not working properly it got hot the last two days of our stay
Stayed 4 nights in Aug 2021
Response from Lucia León on 27 Sept 2021
Estimada Sra. Ana, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, lamentamos mucho que la habitación asignada presentara algún error en el aire acondicionado y le ofrezco mi más sincera disculpa por las molestias que ello le causaron, le comparto que estamos renovando nuestro equipo central para que este inconveniente no se presente en el futuro. Atentamente Gerencia General

2/10 Terrible

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh
Good hotel but bad costumer service, A/C didn't work in the first room I was given, took them over an hour to find an other room and I had to be up in 5 hours. Hair dryer didn’t work on second room they gave me and there was no towels or soap either. They couldn’t bring a hair dryer because they didn’t have any. Took them 30 min to bring the soap. Just not an overall good experience.
Stayed 1 night in Aug 2021
Response from Lucia Leon on 13 Aug 2021
Dear Mr. Omar, We thank you for allowing us to receive you during your recent trip to the city of Torreon and for the evaluation you made of our services on the Hotels.com page, we offer you our sincere apologies for the malfunction of the air conditioning and the time we delayed in finding a cooler room for your rest, I confirm that the problem will be solved this week. Best regards General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning did not work properly.
Stayed 2 nights in Jul 2021
Response from Lucia León on 15 Sept 2021
Estimado huésped, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, lamentamos mucho que la habitación asignada no tuviera un funcionamiento correcto del aire acondicionado y le ofrezco mi más sincera disculpa por las molestias que ello pudo causarle, ya estamos trabajando en la renovación de nuestro equipo y esperamos en siguientes viajes a la ciudad su estancia sea más confortable. Atentamente Gerencia General

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked the location, the room was very clean
Stayed 1 night in Aug 2021
Response from Lucia León on 1 Sept 2021
Estimado Huesped, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hotels.com, nos alegró mucho poder leer que la ubicación del hotel y la limpieza de nuestras habitaciones hayan sido de su completo agrado, esperamos poder recibirlo muy pronto de regreso en este su hotel. Atentamente Gerencia General

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2021
Response from Lucia Leon on 11 Aug 2021
Dear guest, We appreciate you allowing us to receive you and the time you gave us when issuing an evaluation of our services on the Expedia.com page, it is very important for us to have your feedback and we are happy that the location of the hotel and the services we provide you have been to your liking, we hope to receive you on your next trips to the city, it will be a pleasure for us to serve you again. Sincerely General Manager

8/10 Good

Charles H.

Stayed 1 night in Jul 2021
Response from Lucia Leon on 27 Jul 2021
Estimado huésped, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hoteles.com, es para nosotros muy importante poder contar con su calificación y nos alegra mucho que la atención recibida y nuestros servicios hayan sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel, será un gran placer para nosotros servirle nuevamente. Atentamente Gerencia General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Lucia Leon on 19 Jul 2021
Estimado huésped, Le agradecemos nos permitiera recibirle durante su reciente viaje a la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hoteles.com, es para nosotros muy importante poder contar con su calificación y nos alegra mucho que la atención recibida y nuestros servicios hayan sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel, será un gran placer para nosotros servirle nuevamente. Atentamente Gerencia General

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the hotel is Next to a great shopping mall. We didn’t like that there wasn’t a coffee maker
Stayed 7 nights in Jun 2021
Response from Lucia Leon on 10 Jul 2021
Dear guest, We thank you for allowing us to receive you and for the time you gave us when issuing an evaluation of our services on the Expedia.com page, we are glad that your stay was to your liking, I share that thanks to the conditions of the Pandemic in our city already allows us we are placing the coffee makers in the rooms again with what we hope your future stays in this your hotel will be more comfortable. Sincerely General management

10/10 Excellent

Cristobal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
Aceptable
Stayed 1 night in Jun 2021
Response from Lucia Leon on 24 Jun 2021
Estimado Sr. Cristobal, Le agradecemos nos permitiera recibirlo durante su paso por la ciudad de Torreón y la amable evaluación que hizo de nuestros servicios en la página de Hoteles.com, es para nosotros muy importante poder contar con su calificación y nos alegra mucho que la atención recibida y nuestras instalaciones hayan sido de su agrado, la esperamos pronto de regreso en este su hotel. Atentamente Gerencia General

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner was not working and temperature outside was in the mid 40's C or 100 F
Stayed 1 night in Jun 2021
Response from Lucia Leon on 17 Jun 2021
Dear Guest, We appreciate you allowing us to receive you and the time you gave us when issuing an evaluation of our services on the Expedia.com page, I offer you my sincere apologies for having had a failure in the air conditioning system, I confirm that it has already been repaired to avoid causing any inconvenience with city temperatures on future stays. Sincerely General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Lucia Leon on 24 Jun 2021
Estimado(a) Huésped, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, nos dio mucho gusto poder ver con su amable evaluación que su estancia haya sido de su completo agrado, esperamos poder recibirle muy pronto de regreso en este su hotel. Atentamente Gerencia General

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
location.
Stayed 1 night in May 2021
Response from Lucia León on 17 May 2021
Estimada(o) Huesped, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, lamentamos que nuestra ubicación no fuera de su agrado, esperamos que en algún viaje futuro sus actividades puedan acoplarse mejor y que podamos contribuir a que su estancia se más confortable. Atentamente Gerencia General

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 3 nights in Apr 2021
Response from Lucia Leon on 7 May 2021
Dear Guest, Thank you for allowing us to receive you and the time you gave us when you gave us an evaluation of our services on the Expedia.com page, for us it is very valuable to be able to count on your rating and we were very happy to read that our location in the city was to your liking, we look forward to welcoming you very soon back to this your hotel. Kind regards General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Lucia León on 1 May 2021
Estimada(o) Huesped, Le agradecemos nos permitiera recibirle y el tiempo que nos dio al emitir una evaluación de nuestros servicios en la página de Expedia.com, para nosotros es muy valioso poder contar con su calificación y nos alegró mucho poder leer que la atención y servicio haya sido de su completo agrado al sentir un trato cálido de nuestros colaboradores, esperamos poder recibirle muy pronto de regreso en este su hotel. Atentamente Gerencia General

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel right next to mall. Great places to eat nearby. Convenient access to main highway and Independence Ave.
Stayed 3 nights in Apr 2021
Response from Lucia Leon on 8 May 2021
Dear Guest, We thank you for allowing us to receive you and the time you gave us when you gave us an evaluation of our services on the Orbitz.com page, for us it is very valuable to be able to count on your rating and we are very happy to be able to see in your review that your stay has been to your complete liking as well as that our location within the shopping plaza and easy access to the main avenues of the city made your trip a good sojourn. Best regards General Manager