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Reviews of HOSHINOYA Tokyo

5 out of 5
HOSHINOYA Tokyo
1-9-1 Otemachi, Chiyoda-ku, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 435 out of 518 reviews" "
Rating 8 - Good. 49 out of 518 reviews" "
Rating 6 - Okay. 12 out of 518 reviews" "
Rating 4 - Poor. 14 out of 518 reviews" "
Rating 2 - Terrible. 8 out of 518 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel. Amazing staff as well. Rooms were spacious and beautiful. Lovely tea and snacks included as well. We used the Osen, gym nearby (extra change), hand the traditional dinner and breakfast in our room and toured around Tokyo. The hotel is located in the financial district which was a little too quiet on the weekends and none of the underground restaurants were open. Other than that, our experience was perfect. Would definitely recommend.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the most beautiful oasis hotel. Extraordinary service and beauty. Incredibly private. Almost no interaction with other guests. The most luxurious ryokan possible. The onsen on the roof is magic. Highly recommend for a calm peaceful relaxing place to spend a few days upon arrival with jet lag. Would love to return.
Stayed 3 nights in Mar 2024

6/10 Okay

Youssef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is incredible, the facilities are mind blowing. Everything about the hotel is exceptional. The Onsen is an incredible experience to have. The spa was the best I've ever been to. The only two complaints I have are the breakfast option was very expensive and it wasn't as tasty as all the other food I had in Tokyo. Additionally I wanted to invite a few of my friends to checkout the room while I changed for us to go out. The hotel gave me a very hard time stating that hotel policy doesn't allow guests, which is absurd. I'm staying at a hotel alone, if I want to invite someone to visit me, it's my own prerogative to do so.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at HOSHINOYA Tokyo. The property is truly a ryokan in the city that creates a quiet and peaceful environment. The natural onsen on the 17th floor makes the property very unique within Tokyo and we used it everyday. The staff were all very helpful and kind throughout our stay. We also had to cancel very short notice and they worked with us to reschedule even though we were outside their cancellation window; we really appreciated their willingness to accommodate us in a unique circumstance.
Stayed 6 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here when in Tokyo!
The most beautiful hotel I have ever stayed in! Love the hot springs and the japanese breakfast. The staff was wonderful!
Stayed 3 nights in Feb 2024

10/10 Excellent

Cameron

Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline

2/10 Terrible

GUK

Liked: Cleanliness
Disliked: Staff & service, amenities
1st day we arrived was good with staff. 2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff. 3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people. How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule? We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel. Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored. for the rest of my life.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daraphanh, West Covina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Daraphanh, West Covina

Travelled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Nov 2023

10/10 Excellent

Seonhee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional and wonderful ryokan
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible onsen!
Incredible onsen. Full stop. #1 reason to stay here. In such a dense city, this is a true luxury to have a tranquil rooftop onsen with indoor and outdoor areas. The design of the hotel, the arrival and check in experience, staff, service, are all top notch as well. Location is very convenient for seeing Ginza and Asakusa areas of Tokyo, as well as the Imperial Palace and gardens.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoshinoya is the perfect city escape. It’s a 2 mile n walk from the subway and has a fantastic traditional style Japanese hot spring on the top floor, which is honestly why we always choose it. The staff go above and beyond every time and will ensure that your stay is memorable. If you’re looking for a luxury experience that combines the traditional elements of a Japanese ryokan, this is it!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and unique
Stayed 3 nights in Nov 2023

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Elegant and unique.
Stayed 1 night in Nov 2023

10/10 Excellent

marcus

Liked: Amenities
A superb resorts! We enjoy it very much.
Stayed 3 nights in Nov 2023

4/10 Poor

Miss Pooja

Travelled with partner
Liked: Amenities, property conditions & facilities
Room looked beautiful but the bed was super uncomfortable. Staff at hoshinoya are rigid and not very accommodating. I had an evening flight so I checked out of the hotel and visited Tokyo as my final day. When I returned, I asked to use the communal shower at the hotel prior to travelling to the airport. I was told No. As this hotel is very expensive per night, I was surprised they didnot let me use the shower area. I haven’t had this experience anywhere else in a 5 star property.
Stayed 5 nights in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience!
absolutely this was an amazing stay! an oasis in the middle of a big city. rooms were so comfortable. staff was beyond accommodating. highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel with an understated elegance
A very successful fusion of a Ryokan and a western style hotel. You are always surrounded by an understated elegance that is subtle and quiet. The architecture of the building and the interior design is exceptional. The hotel could benefit from the addition of a casual restaurant.
Stayed 4 nights in Nov 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Japanese style hotel with excellent amenities and attentive professional staff. Located close to transport options on a quiet side street in financial district. This is not a western style hotel but there are plenty of those from which to choose. Highly recommended.
Stayed 3 nights in Nov 2023

6/10 Okay

Azadeh

Travelled with partner
Liked: Cleanliness, staff & service
This was a slightly strange experience. The property is very traditional and has some odd quirks (like taking off your shoes on entry and leaving it at the entrance). The staff are incredibly helpful and friendly but the overall feel of the hotel is dark and quite compressed. We also found the rooms to be too dark, making it hard to iron a shirt or put on makeup. The noise from the air con made it hard to sleep and the beds weren't particularly comfortable. There is a lot of focus on being eco-friendly so missing some of those key comforts you would expect at a 5 star property.
Stayed 1 night in Oct 2023

10/10 Excellent

angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way.
Stayed 1 night in Oct 2023

10/10 Excellent

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strong cultural experience
Stayed 2 nights in Oct 2023

10/10 Excellent

Hieu

Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Robert G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary Hotel
The finest hotel in which I have had the pleasure of staying. Extraordinary service and facilities.
Stayed 3 nights in Sep 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with large rooms, only 6 rooms per floor. Great modern Japanese design including 8 push button light settings. Hotel provides lounge wear & kimonos which can be worn to Onsen (hot baths) for indoor/outdoor bathing. Having a natural onsen is quite rare in Tokyo. Guests are expected to remove shoes upon enter which are stored at the entrance. Located close to subway (which includes many food options) accessed through lower lobby. Staff very polite and responsive to every request. Definitely recommend this hotel.

10/10 Excellent

Rebecca Sterling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely relaxing atmosphere, excellent service. Conveniently located to restaurants, transport and the Imperial Palace. Would recommend to anyone.
Stayed 2 nights in Sep 2023

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel like no other
A serene, stunning, exceptional experience! Every aspect of our stay was outstanding!
Stayed 4 nights in Sep 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional place to stay!
Stayed 6 nights in Sep 2023

4/10 Poor

Hesamoddin

Disliked: Staff & service, property conditions & facilities, room comfort
A disappointing stay
I was truly excited about the immersive experience this hotel promised, but unfortunately, they missed the mark entirely. Firstly, it was clear that the hotel was more focused on making a quick profit. They charged us a whopping $60 for just one hour of late check-out, despite our prior communication. This lack of flexibility was unexpected from what was supposed to be a five-star establishment. Additionally, we lost one of the two keys they provided, a simple mistake that usually doesn't lead to such consequences. However, the hotel charged us another $60 for the missing key and treated it as if we had intentionally hidden it, which was rather frustrating. The quality of the towels was disappointing, feeling cheaper than what you'd find in a typical three-star hotel. We had the opportunity to stay in two other five-star hotels in Japan during our trip, and the difference in quality was like night and day. While the bed was comfortable, the sheets were of poor quality, something I wouldn't expect in a five-star hotel. The only redeeming aspects were the stylish decor blending modern amenities and traditional Japanese design/experiences and the pleasantness of the staff (excluding the front desk). However, these positives don't justify the overall bad experience we had during our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dartagnan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a perfect 10 for me at the Hotel. I'm considering a return in winter. My kids love the activities in Hoshinoya Tokyo. One slight improvement that the hotel can make is to keep the onsen shower area clean every two hours, as some of the hotel customers might not have proper manners inside the onsen.
Stayed 6 nights in Aug 2023

8/10 Good

Heriberto, Sunland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and unwind.
Stayed 6 nights in Aug 2023

10/10 Excellent

Maryam

Travelled with family
Liked: Amenities
Nice for a night or two. Very quiet and zen. But I wouldn’t stay longer
Stayed 1 night in Aug 2023

10/10 Excellent

Willow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience in Tokyo
Stayed 3 nights in Aug 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we’ve ever stayed at. Absolutely stunning design, incredibly gracious staff, outstanding onsen and food. This was a beautiful and restorative stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

Sonia, Montreal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on our last night in Tokyo as a family of 2 adults and 2 kids (under the age of 6). We were in a Kiku room. It was fantastic! The room is spacious and clean and offered us the opportunity to experience Japanese hospitality with Japanese amenities. The kids enjoyed the large bath tub and sleeping on the comfy mattress. We all enjoyed the Japanese breakfast served in our room. We will definitely come back!
Stayed 1 night in Aug 2023

10/10 Excellent

Ayah

Stayed 4 nights in Jul 2023

10/10 Excellent

Chathuri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hoshinoya Tokyo is the best hotel we have stayed in. Highlights include the onsen, snacks and drinks, summertime soba and sake tasting as well as the immaculately clean and comfortable accommodation. I will be recommending this beautiful hotel to everyone.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jiajie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Jun 2023

4/10 Poor

Marylee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
stayed at the Hoshinoya Tokyo for two days, everything was very nice until I got the 90 minute massage. It was not clear in the description of the service that it would be a light massage or I would have never had one. The massage therapist told me to tell her if I wanted more pressure and I said four times I would like more pressure but didn't get much. I told the manager I was not happy with my Massage and that we should split the cost and she said it's not in the policy of Hoshinoya to give you any refund. She kept apologizing and said is there anything they can do to make the rest of my stay pleasant, I said pay half of the massage, it was still a по. To be completely honest, this is not a place you want to stay for good food, the food was mediocre, the massage is not for anyone who really needs a massage. Hoshinoya is out of the way from everything, the idea of staying in a ryokan is better on paper. You aren't getting special treatment, trust me. You are better off staying at the Tokyo Mandarin Oriental and please get the Thai massage at their spa, it's the best massage I've ever had. It's not worth the price you will have to pay.
Stayed 2 nights in Jun 2023

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable.
Stayed 1 night in May 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Daniela, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and beautiful atmosphere. Staff if incredible!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property! Loved everything from the peaceful environment, to the incredible service and countless extras like sake tasting in the lobby while listening to traditional music, the lounge on each floor and of course the spectacular onsen on the 17th! The property is well located at only a 10-15 minute walk from Tokyo Station, and connected to Otemachi subway station. We were able to walk to the East Gardens of the Imperial Palace in 10 minutes, and the Ginza area in 25-30 minutes,
Stayed 3 nights in Mar 2023