Exterior

Reviews of Akasaka Granbell Hotel

3 out of 5
Akasaka Granbell Hotel
3-10-9 Akasaka, Minato-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 370 out of 894 reviews" "
Rating 8 - Good. 378 out of 894 reviews" "
Rating 6 - Okay. 101 out of 894 reviews" "
Rating 4 - Poor. 32 out of 894 reviews" "
Rating 2 - Terrible. 13 out of 894 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hamdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so lovely and professional! The room is also great value for money.
Stayed 3 nights in May 2024

6/10 Okay

Eriko

Stayed 8 nights in Apr 2024

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was amazing. Very polite, considerate and helpful. Rooms were nice and property was close to transportation
Stayed 2 nights in Mar 2024
Response from Akasaka Granbell Hotel, Front Desk on 16 Apr 2024
Thank you very much for having stayed at Akasaka Granbell Hotel and for being highly regarded. It is a great honor to hear that the staff is "Very polite, considerate and helpful." Your kind words are a lot of encouragement to all of us. We will continue to strive for the highest level of hospitality. Also, we are pleased you liked our room and you had a pleasant stay. As you said, our hotel is located within two minutes' walk from the nearest station, and you do not have to change trains to some principal stations in Tokyo. We have gotten favorable reputations by many guests. Let me thank you for choosing our hotel and taking the time to write your valuable review. We are waiting for your next visit.

10/10 Excellent

Reynold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very friendly and accommodating staff, great location with easy access to train and great food options!!!
Stayed 6 nights in Mar 2024
Response from Akasaka Granbell Hotel, Front Desk on 16 Apr 2024
Thank you very much for having stayed at Akasaka Granbell Hotel and for giving us a high rating. We are pleased to hear you refer to our hotel as "Great hotel!" We are honored to have been praised our service. It is really encouraging to all staff members. We will continue our effort to deliver sincerity and quality service. Also, our hotel is close to the Tokyo Metro station and features easy accessibility. There are a number of restaurants, cafes and bars nearby, making it a lively place. I would like to thank you again for choosing our hotel and taking the time to post a valuable feedback. We look forward to seeing you again.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, helpful staff, stylish hotel. Will definitely stay again.
Stayed 2 nights in Mar 2024
Response from Akasaka Granbell Hotel, Front Desk on 11 Apr 2024
Thank you very much for having stayed at Akasaka Granbell Hotel and for being highly regarded. Our hotel is located within two minutes' walk from the subway station. Also, there are a variety of choices to have a meal and do some shopping nearby. Thanks to them, we have gotten favorable reputations by many guests. It is our greatest pleasure to realize that you were satisfied with the staff. Your kind words are a lot of encouragement to all staff members. We will strive to provide sincerity and quality service for our guests. Furthermore, we are glad you said our hotel is stylish. The chic atmosphere of the hotel is studded with an "Playful mind of the matured". Our guests will enjoy a high quality stay with adult sophistication and contemporary design. Thank you once again for sharing your valuable feedback with us and for saying "Will definitely stay again." We look forward to welcoming you back.

10/10 Excellent

Lina, New York

Stayed 5 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness

8/10 Good

DOMNIQUE

Stayed 1 night in Feb 2024

10/10 Excellent

I-Ting

Stayed 5 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

tamio

Liked: Cleanliness
i was able to get a larger room which was fitted very well with a leg massager, and best was the size and Japanese style bath!!! Hard to beat the location within 3 minutes walk to Akasaka Mitsuke Station and 8 minutes walk to Akasaka Station.
Stayed 2 nights in Dec 2023
Response from Akasaka Granbell Hotel, Front on 24 Dec 2023
Thank you very much for having stayed at Akasaka Granbell Hotel. I am pleased to hear that you had a comfortable stay in our hotel. Our premier double, premier twin, and suite rooms have a foot massager and a bath with a bathtub for our guests to relax. Regarding the location, we have been highly appreciated by our guests. Our hotel is very close to Akasaka-mitsuke and Akasaka station, so it has good access. Thank you again for taking the time to write your valuable feedback.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Hernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Yin Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The light is so dark and better to have more light next to the bed.
Stayed 7 nights in Nov 2023
Response from Akasaka Granbell Hotel, Front on 21 Nov 2023
Thank you very much for having stayed at Akasaka Granbell Hotel and sharing a valuable feedback with us. We apologize for any inconvenience caused by darkness of room lighting. Our hotel is designed in a calm and chic style, and the lighting in the hotel is generally dark. Although we are unable to immediately address this issue, we will take your valuable feedback into consideration and make improvements to the equipment and facilities so that our guests can enjoy their stay at our hotel. Thank you once again for taking the time to write a review. We look forward to welcoming you back.

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom window really opened up the room.
Stayed 3 nights in Sep 2023
Response from Akasaka Granbell Hotel on 11 Oct 2023
Thank you very much for having stayed at Akasaka Granbell Hotel and for being highly regarded. We are delighted to receive your compliments about the bathroom window. As you said, opening the curtain makes the room feel more spacious. On the other hand, it is a private space so you can also keep it closed. It would be great if you were able to spend your time comfortably during your stay. Thank you once again for choosing our hotel and for posting your valuable feedback. We hope you will visit us again.

8/10 Good

Matthew, Seattle

Travelled with partner
Liked: Staff & service
We stayed twice in one trip. The first room was clean, the second was not nearly as clean.
Stayed 3 nights in Sep 2023
Response from Akasaka Granbell Hotel, Front on 22 Sept 2023
Thank you very much for having stayed at Akasaka Granbell Hotel and sharing your review with us. We are pleased to hear that you have stayed here twice in one trip. However, we apologize for making you feel uncomfortable because of being poorly cleaned. We will share it with the entire staff and look again the cleaning manual. Then we strive to maintain the environment of our hotel and guest rooms to make our guests feel comfortable. Thank you once again for your valuable feedback. We look forward to welcoming you back.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel in a nice location. Very close to dining options, stores, and the subway. Staff there were beyond amazing!
Stayed 4 nights in Aug 2023
Response from Akasaka Granbell Hotel, Front on 9 Sept 2023
Thank you very much for having stayed at Akasaka Granbell Hotel and being highly regarded. We are delighted to hear that you are satisfied with location. As you say, there are a variety of choices to have a meal and do some shopping. Also, our hotel is located within 2 minutes' walk from the subway station, so it has good access. Thankfully, we have gotten favorable reputations by many guests. It is also our great pleasure to realize that you were satisfied with staff. I am deeply proud of receiving the words "beyond amazing!" from you. It is really encouraging to all staff members, so I am sure to share this review with them. We continue our effort to deliver sincerity and quality service for our guests. Thank you once again for your stay and review. We are looking forward to welcoming you again.

8/10 Good

Seah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing! Staff was great and amenities were great for the price. The breakfast was small but good
Stayed 11 nights in May 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and very close to the metro!
Stayed 2 nights in Apr 2023
Response from Akasaka Granbell Hotel Front Desk Staff on 24 Apr 2023
Thank you very much for staying at Akasaka Granbell Hotel. We are very happy to receive such a high evaluation. How was your stay at the hotel? Were you able to spend a relaxing and comfortable time? Our hotel is very close to the Tokyo Metro station and has good access, so it has been well received by many customers. Since the hotel is located in a downtown area, the restaurants nearby are busy until late at night and can be a little noisy, but please be assured that the hotel is quiet. Recently, many tourists from overseas are visiting Japan, and the number of foreigners staying at our hotel for a long time has increased. Most of the staff are Japanese, so we are not very good at foreign languages, but we are working hard every day so that everyone can communicate in English. We hope you had a comfortable stay at our hotel. We are looking forward to welcoming you again. Thank you very much for your kind review.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Reasonable prices.
Stayed 7 nights in Mar 2023
Response from Akasaka Granbell Hotel Front Desk Staff on 24 Apr 2023
Thank you very much for staying at Akasaka Granbell Hotel. Thankfully, our hotel has been well received by many customers for its good location. Recently, Akasaka has regained its vitality, and many shops are open late. There are many sightseeing spots in the neighborhood, and you can enjoy sightseeing in a wider area using the Tokyo Metro. Our hotel is located a 2-minute walk from the nearest metro station, so it's very close. We hope you enjoyed our complimentary light breakfast and coffee service while you stay here. Akasaka Granbell Hotel serves a free light breakfast every morning. In addition, 2 types of coffee, 6 types of tea, and 2 types of bottled mineral water are free for 24 hours. Please feel free to eat and drink them during your stay. Thank you for taking the time to write a review. All the staff are looking forward to having you stay with us again on another occasion.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
Nice location with foot massage machine in room
The hotel is located 1 minute walk from Akasaka Mitsuke which is very convenient. Staff are friendly and speak some English. I like how they provide unlimited bottles of water in the lobby and they also provide bags of amenities. Their breakfast selection is limited but is not too bad. Their corner room got lots of windows, and got a foot massage chair. The only draw back is the room condition is so so and there’s some smell from their drainages or pipes from the bathroom. Beds are comfortable and not noisy in the hallway. Not a kids hotel.
Stayed 1 night in Mar 2023
Response from Akasaka Granbell Hotel Front Desk Staff on 5 Mar 2023
Thank you for staying with us. We are very happy that you were satisfied with your staying. Our hotel is located very close to the subway station, and thankfully we have received many compliments from our customers. Akasaka-Mitsuke has a lot of kinds of restaurants and sightseeing spots in the neighborhood. All the staff are Japanese, but we are making efforts to be able to communicate in English. We are glad that you seem to understand the meaning of our English. Besides that, thank you for your compliments regarding the complimentary water and light breakfast. The variety of bread for breakfast is limited, but we try to offer a different variety every morning, so we hope you can enjoy it every morning even if you stay for a long time. The Premior Twin and Premior Double are located in corner rooms in each floor, and they have a foot massage chair, an air purifier, and a humidifier. We sincerely apologize for the bad smell around the bath room. We thoroughly clean even the smallest details so that we can improve them. Our hotel has Simmons beds so you can sleep comfortably. Since the hotel is located in the downtown area, around the hotel is lively until late at night on weekdays, but the inside of the building is quiet. Thank you very much for posting your valuable review while you are busy. We are looking forward to seeing you again. Thank you.

10/10 Excellent

Henry, mreidian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Jan 2023
Response from Akasaka Granbell Hotel Front Desk Staff on 26 Jan 2023
Thank you for staying at Akasaka Granbell Hotel. Our hotel is easily accessible from the Akasaka-Mitsuke station of the Tokyo Metro and there are many restaurants in the surrounding area. Recently, the number of tourists not only from Japan but also from overseas has increased, so it has become lively. In Tokyo, we have other hotels in Shibuya, Ebisu, and Meguro, and there are Granbell Hotels in Hokkaido, Osaka, and Kyoto. If you have a chance to come to Japan again, we look forward to welcoming you. Thank you.

10/10 Excellent

Richard

8/10 Good

Anne Karoline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice personell
Response from akasakagranbellhotel front on 9 Jan 2023
Thank you for staying at Akasaka Granbell Hotel.Thank you for your compliments regarding our staff.We will continue to devote ourselves to making our customers more comfortable, so we look forward to your continued support.I hope you had a good time on the day.We have a wide range of free services and rental items, so please feel free to ask our staff.In addition to accommodation, we also have a day-use plan (DAY-USE), so please use it when you go out.Thank you very much for your cooperation in reviewing our hotel during your busy schedule.looking forward to seeing you coming again.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good except breakfast
Comfortable room with very convenient location close to Akasaka-Mitsuke station. I wanted a hotel that provided breakfast. Many business hotels do this in Japan. Typically this will include rice, bread, fish, meat, salad, fruit, yoghurt etc. However, the only thing on offer here was some bread rolls with tea or coffee. Not what I wanted and very disappointing.
Stayed 3 nights in Dec 2022
Response from akasakagranbellhotel front on 25 Dec 2022
helloThank you for using Akasaka Granbell Hotel.The hotel is characterized by its location and good access.Access to major cities is also good, so please use it again when you come to the area.I am sorry that the breakfast did not meet your expectations.The hotel offers only a simple light breakfast of cereals and bread.The types are offered on a daily basis, so you can enjoy it without getting bored.There are many restaurants around the hotel, so we recommend that you use them.We look forward to welcoming you again on another occasion.

10/10 Excellent

brent

Stayed 2 nights in Oct 2022
Response from akasakagranbellhotel front on 14 Oct 2022
Thank you for visiting our hotel this time.I am glad that you gave us a high rating in the reviews.Did you have a comfortable time at the hotel?The hotel offers a wide range of free services and rental items.The hotel's breakfast bread changes daily, so you can enjoy it even during your consecutive stay.We are planning to introduce a new bread, so please look forward to itAlso, access to major cities is good, so please stop by when you come nearby.Thank you for taking time out of your busy schedule to write a review.We are looking forward to seeing you again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from AKASAKA GRANBELL HOTEL on 27 Mar 2021
Thank you very much for choosing and staying with us this time. As you grade us such high value of your stay, it was highly appreciated of our service and motivation in advanced. We look forward to serving you next available time . Hotel staff

6/10 Okay

Maria

Stayed 1 night in Nov 2020
Response from 赤坂グランベルホテル on 24 Nov 2020
この度は、赤坂グランベルホテルをご利用頂きまして誠にありがとうございました。今回のご滞在で、お客様が、ごゆっくりお寛ぎ頂けましたら幸いです。また、1番人気のプレミアダブルルームというお部屋タイプは、バスタブとフットマッサージャーがあり、疲れたお身体をゆっくりとお休み頂けます。この度はお忙しい中ご評価頂きました事、重ねてお礼申し上げますと共に、またのお越しをお待ちしております。

10/10 Excellent

moise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I recommend this hotel the price considering the service, place et location was inexpensive. The health and safety protocol was respected.
Stayed 1 night in Aug 2020
Response from AKASAKA GRANBELL HOTEL on 10 Aug 2020
Thank you very much for your staying at our hotel. We would be happy if you could spend time comfortably.The location of the hotel is very good , so has been well received by many guest. In addition, our hotel also puts effort into the prevention of infectious diseases, such as installing disinfectant at the front desk and disinfecting sheets in the guest rooms.Therefore, guests can stay with peace of mind. Thank you for posting this time while you're busy.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Not great
Don't really have service here. Everything need to go to front desk. Room smelt like a smoking room even though it's non smoking.
Stayed 2 nights in Jan 2020
Response from AKASAKA GRANBELL HOTEL on 14 Mar 2020
Thank you very much for your staying and evaluate us during of your stay. We would need to work hard to get more customer's satisfaction. If you point out what you grade us such 6 out of 10, we would consider and try to solve the problem. We really feel thank you to stay with us and hope you would write any of us something that you made you so down or disappointed.And we deodorise if the room has a smoke smell. We look forward to seeing you again in advanced.

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from AKASAKA GRANBELL HOTEL on 6 Mar 2020
Thank you very much for your staying and evaluate us during of your stay. We would need to work hard to get more customer's satisfaction. If you point out what you grade us such 6 out of 10, we would consider and try to solve the problem. We really feel thank you to stay with us and hope you would write any of us something that you made you so down or disappointed. We look forward to seeing you again in advanced.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient location
It was in a very convenient location with lots of food and close to metro station yet it was not noisy
Stayed 4 nights in Feb 2020
Response from AKASAKA GRANBELL HOTEL on 14 Feb 2020
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. About room,thank you very much for gaving an opinion.We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Hughes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time my friends and I have stayed here. Great location, very convenient. Staff are nice and extremely helpful. Free bottles of water in the lobby. Beds are really comfortable. Size is about what you'd expect in Tokyo. No complaints here and will always look to come back here!
Stayed 2 nights in Jan 2020
Response from AKASAKA GRANBELL HOTEL on 5 Feb 2020
Thank you very much for your staying with us second time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; breakfast could maybe have a little more variety.
Stayed 13 nights in Jan 2020
Response from AKASAKA GRANBELL HOTEL on 5 Feb 2020
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. About breakfast,thank you very much for gaving an opinion.We make it an agenda. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Location of this property is good...upper floors are quiet.
Stayed 3 nights in Jan 2020
Response from AKASAKA GRANBELL HOTEL on 5 Feb 2020
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from AKASAKA GRANBELL HOTEL on 3 Jan 2020
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from AKASAKA GRANBELL HOTEL on 31 Dec 2019
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Yikailin, Los Angeles, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Akasaka. Cheerful staff, great location and very good value!
Stayed 4 nights in Dec 2019
Response from AKASAKA GRANBELL HOTEL on 9 Dec 2019
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced.

10/10 Excellent

Rajeswari Devi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. Excellent location the strip has hundreds of restaurants and convenience stores. Big rooms very comfortable! Very clean.
Stayed 5 nights in Nov 2019
Response from AKASAKA GRANBELL HOTEL on 27 Nov 2019
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced, Front staff

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy niagara falls
Nice hotel, very comfortable bed and nice views of downtown akasaka from the room. I didnt like the sink because the pressure was too high. I couldn't even turn the lever gently enough to allow any reasonable amount of water to come out—its like niagara falls in the bathroom. Anyway, the room was a bit small and the bathroom door opens into the bathroom which doesn't allow for any room in the bathroom when the door is open. But nonetheless, I thoroughly enjoyed this hotel and I do recommend it. Very cozy room.
Stayed 16 nights in Oct 2019
Response from AKASAKA GRANBELL HOTEL on 24 Nov 2019
Thank you so much for your staying and wrote a many positive comment about us this time. We would like to apologize you that the sink of your room falls as Niagara Falls. The water of sink can possible to adjust the pressure of the water. If you have a chance to stay us again, please remind us what happened to you in the room. We would explain how to adjust the pressure of the water in the sink. However, you seemed having a fun in Tokyo and Japan and more. We really hope your would have a wonderful day today. Hotel employee

8/10 Good

Chin Yoon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a central Tokyo hotel
Great location within 1 miniute walk from the Akasaka-Mitsuke metro and JR station. The rooms are clean and functional even though they are small. The reception staff at this hotel were excellent and were ever willing to help in providing directions and bookings. Near to many restaurants, izakayas / pubs.
Stayed 2 nights in Nov 2019
Response from AKASAKA GRANBELL HOTEL on 24 Nov 2019
Good morning. Thank you very much for your staying our hotel this time. We really appreciate that you wrote a positive comment of the room cleanness and functional even they are small. We were also glad that we could help you in providing directions and booking. We hope you would have a great time in Japan and staying in this hotel. If you have a chance to visit here again, we would look forward serving you again advanced. Front staff

8/10 Good

maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AKASAKA GRANBELL HOEL on 20 Nov 2019
Thank you very much for your staying with us this time. We are so glad that you had a great time in here and evaluate us such high grade of the evaluation. We would keep working more and more to answering any customers satisfaction as much as we could. We look forward to seeing you someday in advanced, Front staff

8/10 Good

Dong Jun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from AKASAKA GRANBELL HOTEL on 18 Nov 2019
Thank you very much for your staying our hotel this time. We appreciate of your kind evaluation even though the refrigerator in your room did not work so well and changed the new one during your stay. We need the room maintenance more carefully and should not be happened the same problem again. We hope you had so much fun in Tokyo and Japan this time. Please return to here again if you have a chance someday. Front staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2019
Response from 赤坂グランベルホテル on 21 Nov 2019
この度は当ホテルをご利用下さいまして 誠に有難うございます。 ご滞在中に関しまして高評価をつけて頂き スタッフ一同とても嬉しく感じております。 ご宿泊されますお客様が満足にお過ごし いただける快適な空間やより良いサービスを ご提供出来るよう今後も尽力していきますので これからも当ホテルをよろしくお願い致します。 ご投稿者様のまたのご来館を心よりお待ち申し上げて おります。 フロントスタッフ

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AKASAKA GRANBELL HOTEL on 14 Nov 2019
Thank you very much for your staying with us this time. We were so glad that you evaluate the perfect point during of your stay. We would keep considering of any service which the customer feel enjoy and satisfy their accommodation. We hope you would return to Japan and our hotel again someday. Please have a wonderful day today. Front staff

10/10 Excellent

Jeannette, Florida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , location, location . Staff friendly and plenty of restaurants nearby. Close to train station was very convenient . I would highly recommended . Loved Tokyo ❤️
Stayed 9 nights in Nov 2019
Response from AKASAKA GRANBELL HOTEL on 12 Nov 2019
Thank you very much for your staying with us this time. As you valued us good point as location,location,location, and friendly staff in this hotel, we are so glad to hear that. We would appreciate you would highly recommend to another, and we would work as well as we served to you in advanced. Please come back and stay us again for your next available time to visit here. We thank for your comment and hope you would have a nice day today. Front staff

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from AKASAKA GRANBELL HOTEL on 7 Nov 2019
Thank you very much for your staying us this time. We were so glad that you enjoyed your stay and valued high grade about this hotel. We would keep working more and more to make the guests happy to have fun and enjoy Japan in advanced. We hope we look forward to seeing and serving you someday. Front staff

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay. Could improve on breakfast
Great location, small amenities. Free water and tea as you need. Negligible breakfast - give you instant soup, bread rolls and tea.
Stayed 10 nights in Sep 2019
Response from AKASAKA GRANBELL HOTEL on 28 Oct 2019
Thank you very much for your staying our hotel and wrote a evaluation of you stay. We appreciate that you valued us about the location and the amenities with free water tea as you needed. We ,on the other hand, would care with you comment of negligible breakfast. We would kindly like you to understand that the breakfast is such continental light breakfast. It would be just more that 6 different type of bread comes with serving you orange juice, apple juice, and milk. The 3 different cereals could help yourself too. We would consider and change the menu of breakfast in advanced. We would appreciate of your comment and look forward to seeing you to stay here again someday. Front staff