The Cloisters Hotels

"Room not confirmed as ready. Arrived early by 2 hours and told I will be emailed when ready. Arrived again at published check in time and finally received an email confirmation of room being ready while standing in my room "

"This was a staycation of one night. The location is brilliant.Close to downtown, train station and ferry terminal. The view from the rooftop bar/restaurant is one of Perth's best. The room was comfortable, quiet and on a high floor (as requested) and the welcome gift was appreciated. All the staff we met were very friendly. We enjoyed in-room breakfast while we admired our view prior to checking out. We didn't use the off-site parking. "

"Lovely stylish hotel and breakfast was lovely. Lost points on evening meal and overcharging. I was overcharged on three separate occasion's by three different members of staff: Additional room facilities (charged twice), food and drink so keep receipts. Also the promotions advertised on posters around the building aren’t relayed to waitresses so they had never heard of the items on menus, ultimately they weren’t available. Pool area is lovely and clean, and waiter was very happy and helpful. It needs a shower facility there however and clear policy on alcohol around and in pool: There were some loud drunk adults on a work trip, on both occasions I was there with my children. It does state on pool rules that no alcohol was to be consumed around pool, but in their defence it is advertised to promote a drink around pool. The waiter was bringing it to them in the pool too. It wasn’t the nicest experience as I just wanted to relax for an hour. At one point myself and another guest were trying to relax with a book and kept getting splashed when they were jumping in in the end I had to leave as they were talking about inappropriate things very loudly with my child right next to them. I couldn’t complain as the waiter was encouraging it. Overall, the above didn’t spoil our experience and I would still recommend it for a couple of nights. The issues seem to be down to communication as opposed to facilities."

"Very good hotel ,staff are passionate, Location also convenient. "

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"All good"

"Unfortunately we were only booked into the Quay for one night. The hotel, our room and the staff were absolutely excellent. The room itself was very clean, modern and very quiet. The bed was wonderful. It was a very easy walk to Elizabeth Quay. The only thing that caught us off guard was the 10am check out. Was not expecting the call we received at 10:30 am asking when we were leaving. "

"Room was clean. Shaded Pool was fantastic especially for the kids. Gym we only used on last day but highly recommended. Breakfast buffet was a great deal also. Overall fantastic hotel for a short stay. "

"Great location for my purpose which was a stopover the night before an international flight. Great location for Perth train station, restaurants and shops."