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Reviews of Amberoo Apartments Tamworth

3.5 out of 5
Amberoo Apartments Tamworth
5 Janison Street, East Tamworth, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 237 reviews" "
Rating 8 - Good. 90 out of 237 reviews" "
Rating 6 - Okay. 18 out of 237 reviews" "
Rating 4 - Poor. 10 out of 237 reviews" "
Rating 2 - Terrible. 4 out of 237 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Joanne

Travelled with partner
Liked: Amenities
The building layout was good. We could not block out early morning sunlight. My feet got dirty walking around the apartment after showering.
Stayed 2 nights in Oct 2023

4/10 Poor

Andy

Travelled with family
Disliked: Property conditions & facilities
No office, no communication, pool was unusable, missing towel rails and other things missing in bathroom, outside table and chairs covered in cobwebs, photos didn’t match what the place was like.
Stayed 2 nights in Oct 2023

8/10 Good

Barbra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size - great shower and really comfortable beds. had everything that we needed for the one night stay.
Stayed 1 night in Oct 2023

6/10 Okay

Donna

Travelled with family, Travelled with family and small children
Great spot - close to city centre, and nice area. The apartment was a good space, good size but it’s definitely like student accommodation (every bedroom door has a lock and a key) Also 1 night we were there as putting kids to bed 3 car loads of guys pulled up, 1 car parked in front of our apartment they swam in the pool for 45mins then left - like they’ve done it before or regularly. Apartment could definitely have done with a spring clean. Kitchen was well equipped (3 rice makers in cupboards!) Comfortable place to rest your head but not very welcoming. One major plus was the size of the bath towels!! Finally a decent sized towel 🙌
Stayed 2 nights in Oct 2023

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment in quiet area.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay, everythinv you needed in a quiet area
Stayed 2 nights in Mar 2023

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, amenities
Rooms were clean and tidy. Communication is hard as there is no office and no staff at the property. Walls are very thin and you can hear neighbours.
Stayed 1 night in Apr 2023

4/10 Poor

Judy

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fantastic, close to Tafe. Only downfall was the oven door didn’t seal properly so my roast dinner took 3 hours to cook.
Stayed 5 nights in Mar 2023

10/10 Excellent

LYNETTE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn’t fault anything. Apartment was clean and really didn’t spend much time in there but it was very clean and quiet.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, room comfort
Worst hotel experience I’ve had since backpacking
On the morning of check-in the hotel called asking me to send through my drivers licence to a mobile number. It was a hassle since I was driving all day, & I asked why. They said it was a legislative requirement in Australia. I called this out for the rubbish that it is – that simply isn’t true. The operator said she was insulted by what I’d said and hung up. I thought that maybe the call was a scam so I emailed the hotel and received a very curt response “This is our Covid safe check in policy. You will be required to follow the check in process or free to cancel. No dramas.” That’s a great note to receive during the summer high season. Later that morning I emailed through my ID, but didn’t receive a response with my room check-in code (so I couldn’t access my room). I arrived at the hotel at about 6pm, still with no way to check-in. Because the hotel has no office I called several times but they did not answer. Perhaps they were screening my calls? I called using my son’s phone & finally got through. Eventually I received my room code but it was very stressful. We stayed in room 8, which was dirty – dust and cobwebs on window sills, in cupboards etc. Worn carpets with pulled threads & stains. The towels were worn-out, stained and disgusting. No aircon or fans in the bedrooms, except a portable unit in my son’s room. We were really hot. The main room had a water damaged ceiling. It wasn’t a nice place to be, especially following the hostility of the hotel staff.
Stayed 1 night in Jan 2023

8/10 Good

NABEEL

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good except the communication, it was very bad unfortunately as I was try to reach (by phone and email) the administrator of the apartments but no response. It’s important to respond to the calls and emails
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Disliked: Cleanliness, room comfort
So very disappointing
The property is of a good size and our Apartment had a smart TV. The check in process was OK for us after a quick call. Booked in January for our 2 night August stay and I had requested a quiet room, preferably top floor. What we were assigned to was a ground floor apartment on a busy residential road. It would seem that like all Australian accommodation on our 6 week holiday, double glazing isn’t the universal noise and heat loss window joinery solution of choice and so the front of the apartment suffered badly from road noise. Perhaps there wasn’t enough room for double glazing on the Endeavour when discovered 250 years ago. The apartment has zero sound insulation from the people above, so you can hear them too moving around, flushing toilets, boiling a kettle, chatting into the small hours; perhaps the road noise is keeping them up too? There was nO where to hang damp towels in the bathroom, not even the hand towel. The bathroom also had smelly drains too and inadequate lighting. The internet did not extend to the back bedroom, where naively we tried to seek refuge at bedtime from the relentless road noise. Perhaps we needed to pay extra for sofa cushions, hangers in all bedrooms and appropriate cleaning of the kitchen cupboards, guest towels and bathroom lighting and fan. Disgusting. The apartment is overpriced for the awful experience endured. Should have booked one of the many other options available in Tamworth that are about a third cheaper and probably just
Stayed 2 nights in Aug 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was lovely and clean and the staff were great and friendly to deal with.
Stayed 2 nights in Feb 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, amenities
Clean and comfortable
Stayed 9 nights in Dec 2021

8/10 Good

Rosemary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good and the pool was crystal clean however the gate to pool needs to be rectified as it gets caught on the grassy mound and doesn’t close automatically which is a real safety issue as it was left open on occasion.. I had young grandchildren that can’t swim so it was a constant source of worry and is totally not in accordance with Australian standards please have this fixed as soon as possible
Stayed 7 nights in Dec 2021

2/10 Terrible

phillip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked three months prior and when we arrived they had rebooked our apartment for someone else. Wotif and Amberoo ruined our holiday. Wouldn’t recommend them ever!!!
Stayed 7 nights in Dec 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Good family apartment
Good apartment, well kept. Few small maintenance issues like broken blinds, gaps in doors, missing hooks in bathroom but a good venue for a family. Left some weetbix out for the kids which was a nice touch
Stayed 1 night in Jul 2021
Response from Dave on 6 Aug 2021
Thanks for choosing Amberoo Apartments Tamworth. Travel safe Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Great place to stay overall. Plenty of room and the little additional items such as bread and milk was nice. Opportunity- need to communicate and respond to customers on time and ensure that the apartment is clean. Toiletries not stocked up.
Stayed 2 nights in Jun 2021
Response from Dave on 30 Jun 2021
Thanks for choosing Amberoo Apartments Kind regards Dave

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment great for families the full size containers of juice & milk in the fridge was a wonderful surprise, they also provided bread, jam, cereal & margarine. Antibacterial hand wash & wipes were also supplied. My only suggestion would be a larger TV but Great value for $$$ 4 stars from me 😃
Stayed 2 nights in May 2021
Response from Dave on 2 Jun 2021
Hi, Thank you for choosing to stay at Amberoo Apartments Tamworth. Great feedback - thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Contactless check in was simple and well communicated. Very comfortable beds with air conditioning that kept our children cool in the summer heat was a great relief. Parking directly outside our apartment door. Pool was clean, property well maintained. The fresh bread, carton of milk, cereal and other essentials was greatly appreciated. Will definitely be returning guests and would recommend to anyone.
Stayed 1 night in Feb 2021
Response from Dave on 23 Feb 2021
Thank you for your kind review. We look forward to welcoming you back soon Kind regards Dave

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed - hot bedrooms/noisy air con
Nice apartment, very spacious and bigger than what we booked (apartment 6, 3 bedroom - booked a 2 bedroom.) However it was advertised as air conditioned, but the bedrooms were like hot boxes. Kids couldn't sleep in rooms so dragged mattresses for them into living room under split system air con to sleep. Hubby & I tried to sleep in a room that had a portable window vented air con unit, this cooled the room with some modifications, but was far too noisy to sleep next to. Raised the issue with reception contact (who we never saw) by text message, asked to move apartments for the 2nd night, but no option offered, just told to leave split system in lounge and portable unit in bedroom on all day, and keep doors closed. Still did not reduce the temp of the other 2 bedrooms, which were unusable. Very disappointed, hope the other apartments have decent working air con, but not sure if we will give this property another try in the future to see. So tired from lack of sleep after 2 nights that we had to stay another night in Tamworth - at a motel with working, quiet air con!
Stayed 2 nights in Jan 2021
Response from Dave on 1 Feb 2021
Hi Sandra, Thanks for you feedback. We do have air-conditiong & fans and even portable air conditioners, so I am unsure the extent of the issue you raise here. I will contact you directly to discuss in detail, to ensure we fully understand why your concern was not resolved during your visit with us. Kind regards Dave

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, was surprised to find milk, juice, bread and cereal here for us when we arrived. Much more comfortable than staying in a single room motel and was cheaper than previous rooms we have stayed in. Would definitely come back
Stayed 1 night in Jan 2021
Response from Dave on 30 Jan 2021
Thank you for choosing Amberoo Apartments. We are proud go our spacious apartments and look forward to welcoming you back. Kind regards Dave

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Convenient location, quiet street. Good customer service
Stayed 1 night in Jan 2021
Response from Dave on 11 Jan 2021
Thank you for choosing Amberoo Apartments for your recent visit to Tamworth. We are pleased you enjoyed Amberoo Apartments and we look forward to welcoming you back soon. Kind regards Dave

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
That we had a 4 bedroom unit. More than enough room for everyone.
Stayed 1 night in Dec 2020
Response from Dave on 15 Dec 2020
Thanks for choosing Amberoo Apartments. Hope to see you return soon. Kind regards Dave

10/10 Excellent

Zheng, Sydney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very clean. The hotel owner Cindy is very nice.
Stayed 1 night in Oct 2020
Response from Dave on 7 Oct 2020
Thank you for choosing Amberoo Apartments for your base in Tamworth. See you soon. Travel safe Dave

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Dave on 26 Sept 2020
Thank you for choosing Amberoo Apartments. Travel safe! Kind regards Dave

10/10 Excellent

Debbie, Central Coast.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, there was complimentary bread, butter, orange juice, biscuits & jam very convenient. Nice and roomy and close to the bowling club where we had a lovely dinner.
Stayed 1 night in Sep 2020
Response from Dave on 22 Sept 2020
Hi Debbie Thank you for choosing Amberoo Apartments- it was our pleasure to welcome you. Kind regards Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020
Response from Dave on 23 Aug 2020
Thank you for choosing Amberoo Apartments Tamworth. Kind regards Dave

8/10 Good

David, Moree

Travelled with family
Liked: Cleanliness, amenities
The unit was spacious and was ideal for our family to get together in Tamworth. Little or no protection from the rain at the entry. Would have preferred a better door mat so that the tiles did not become slippery. Overall we enjoyed our stay.
Stayed 1 night in Jul 2020
Response from Dave on 28 Jul 2020
Hi David and Thank you for choosing Amberoo Apartments. Great feedback and we look forward to your return. Kind regards Dave

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, room comfort
Recently stayed here and it was a lovely quiet place to stay.
Stayed 1 night in Jul 2020
Response from Dave on 15 Jul 2020
Hi Emma, Thank you for choosing The spacious Amberoo Apartments for your recent visit to Tamworth. Hope to see you return soon. Kind regards Dave

10/10 Excellent

Darran, Ipswich

Business traveller
Liked: Cleanliness
Nice and quiet position near town. Facilities are good.
Stayed 7 nights in Jun 2020
Response from Dave on 7 Jul 2020
Thank you Darren for choosing our spacious apartments for your recent stay in Tamworth. The entire team at Amberoo Apartments appreciate your support and look forward to your return. Kind regards Dave

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from Dave on 29 Jun 2020
Thank you for choosing Amberoo Apartments ! we appreciate the support and look forward to your return soon. Kind regards Dave

10/10 Excellent

Kristie, Coffs harbour

Travelled with family and small children
Liked: Cleanliness, amenities
Heaps of space, very clean, bed huge! Stayed with my partner and 18 month old Would recommend, i would stay again
Stayed 1 night in Jun 2020
Response from Dave on 22 Jun 2020
Thank you Kristie for choosing Amberoo Apartments and your for your wonderful review. Looking forward to your return. Kind regards Dave

10/10 Excellent

Arlene, Comboyne australia

Travelled with family
Liked: Cleanliness, amenities
Very well kept large rooms ,I’d give this 4or more stars
Stayed 1 night in Jun 2020
Response from Dave on 20 Jun 2020
Thank you Arlene for taking the time to leave a review. We truly appreciate the feedback. Can’t wait to see you again ! Travel safe Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2020
Response from Dave on 12 Jun 2020
Thank you for choosing Amberoo Apartments! See you again soon Kind regards Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2020
Response from Dave on 4 Jun 2020
Thank you choosing Amberoo Apartments. Safe travels Regards Dave

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from Dave on 21 May 2020
Thank you for choosing Amberoo Apartments Tamworth Kind regards Dave

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, room comfort
Great Stopover
Only stayed overnight but apartment was very comfortable and well located to local services. We had 3 adults in our family group and the comfort of completely seperate bedrooms (i.e. not having a bed in a common area), provided a very restful night. Would most certainly stay here again.
Stayed 1 night in Mar 2020
Response from Dave on 27 Mar 2020
Thank you great for choosing Amberoo Apartments Tamworth for you family stop over. Hope to welcome you back soon ! Kind regards Dave

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay Cindy was great to meet place was very clean. Will stay again
Stayed 2 nights in Mar 2020
Response from Dave on 25 Mar 2020
Hello and thank you for the wonderful review. Kind regards Dave

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had all the kitchen items good for making meals, it's a "home away from home"
Stayed 5 nights in Mar 2020
Response from Dave on 21 Mar 2020
Thank you for the wonderful review and choosing Amberoo! See you next time Kind regards Dave

10/10 Excellent

Jenni, ney

Liked: Cleanliness, amenities
Booked it at the last minute, Cindy was lovely , would highly recommend, fantastic price, value for money breakfast provided.
Stayed 1 night in Mar 2020
Response from Dave on 7 Mar 2020
Thank you Jenni for choosing Amberoo Apartments Tamworth. We pride ourselves on value for money and will pass on your comments to the team. Kind regards Dave

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Small property in a lovely neighbourhood close to the town itself. Staff were friendly and welcoming with great value breakfast pack included on arrival. Improvement that could be made would be comfort of the beds and lounge. Unfortunately not very comfortable.
Stayed 1 night in Mar 2020
Response from Dave on 7 Mar 2020
Thank you for choosing Amberoo Apartments. Thanks for the feedback. Kind regards Dave

10/10 Excellent

SandyHancock, Raymond Terrace, NSW

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, super clean, very modern and extremely comfortable. The communication and support from the managers was awesome. It was just far enough from the town centre to be peaceful, yet close enough to have easy access to all the town amenities and shopping
Stayed 2 nights in Feb 2020
Response from Dave on 3 Mar 2020
Thank you for choosing Amberoo Apartments Sandy, We enjoyed looking after you ! Kind regards Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Feb 2020
Response from Dave on 3 Mar 2020
Thank you for choosing Amberoo Apartments. Kind regards Dave

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness
It was ok and spacious but had not much amenities around like restaurants or corner shops just in case. You need something
Stayed 2 nights in Feb 2020
Response from Dave on 2 Mar 2020
Hi Frank, Thank you for choosing Amberoo Apartments. You may be confusing this review with another hotel. We have a coffee shop across there road, a Coles Supermarket 4 mins drive way and 3 bowling clubs within 3 mins drive and the CBD is a massive 4mins drive away in traffic. Hope to see you back soon. Kind regards Dave

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was well located in a quiet part of town. Plenty of facilities in the town we enjoyed our stay
Stayed 1 night in Feb 2020
Response from Dave on 24 Feb 2020
Hi Susan, Thank you for choosing Amberoo Apartments Tamworth and taking time to post a review. We love the feedback and look forward to welcoming you back soon. Kind regards Dave

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and organised. Premises were clean and exactly what I wanted for the stay.
Stayed 2 nights in Feb 2020
Response from Dave on 18 Feb 2020
Thank you for choosing Amberoo Apartments whilst in Tamworth. Hope to welcome you back soon. Kind regards Dave

8/10 Good

Wendy, Bywong

Travelled with family
Liked: Cleanliness, amenities
Very spacious apartment in a great location. The only disadvantage was that there are windows facing west with minimal window coverings and no AC in those rooms. As a result the rooms were like furnaces.
Stayed 1 night in Jan 2020
Response from Dave on 18 Jan 2020
Thank you for choosing Amberoo Apartments kind regards Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Dave on 6 Jan 2020
Thank you for choosing Amberoo Apartments Tamworth Kind regards Dave