Sunrise Lakes Hotels, Orlando

"Great"

"Nice ac "

"Check-in was easy via a link that was texted to us. Keys were ready. Could see fireworks from room, which was great. Room very spacious. Pool was nice. Always stocked with towels at the pool. Bathroom was huge. All workers pleasant. Weren’t big fans of the mattress on the King Bed and the sofa sleeper. "

"I have stayed at this hotel more than five times, and this last visit was a nightmare. To begin with, they charge $33 per night just to park your car there; I stayed for four days and three nights, and the parking alone cost me $100. In the pool area, they allowed people to smoke marijuana right in front of children, and the security staff completely ignored us when we brought it to their attention. Throughout the entire resort, the smell of marijuana was unbearable. One of my children’s wristbands—which are required for pool access—broke; even though I showed them my own wristband, they refused to let my child enter because he didn't have his. They told me to go to the front desk to request a replacement, and to my shock, they tried to charge me $25 to replace it. My nightmare only got worse on our last day when, at 8:00 a.m., we were woken up by the building's PA system announcing a fire alarm. We were instructed to leave everything behind and descend six flights of stairs because the elevators were out of service. In the end—after waiting 30 minutes in the parking lot—we were told it was a false alarm and that we had to climb all the way back up the stairs. Check-out was at 10:00 a.m., yet housekeeping was knocking on my door at 9:00 a.m., asking if we were leaving yet. Honestly, this has always been the hotel I chose to take my children to because they really enjoy the water park, but I will never stay here again."

"Everything was good overall. The only issues we experienced were that the TV wasn’t working or allowing us to mirror our phones, the room service phone line didn’t function, and the shower door wouldn’t close."

"We regularly stay at the Drury and love it. I highly recommend staying here. "

"Multiple pools on site, water park should be included with stay and not an additional charge."

"10/10"

"Check in took absolutely way too long and the our room wasn’t ready when we came at 5.. we had booked and paid for this three months in advance. And also mini golf and the wave pool are extra and not included. "