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"All of the hotel couldn't be faulted. The room we was given was excellent, We had food in the bar which was comfortable and had a really nice atmosphere. "

"Great hotel. I always stay here when in the area"

"Food good excellent value for money "

"Quick easy check in. Friendly staff. Plenty of room in the car park when we arrived mid afternoon on a Saturday. Nice room. Quite small bathroom but adequate. Good location for resort world, NEC and train station. "

"Overall a good hotel for the price. Friendly staff, and good choice of food."

"The advertised school holidays parts were not what we were expecting at all.. movie room with popcorn etc - was some dirty bean bags and no film playing. It was in the same room as the games so you couldn’t sit and watch a film. We didn’t find a sweet cart which was advertised. The new pool area is amazing. Great for kids! And very warm. Would definitely recommend. Communal areas could do with an upgrade and the rooms. We ate in the Ryder grill and opted for the sharing chateaubriand - for the price it was we were extremely disappointed, it was quite cold, not presented very well and lacking flavour, but with a toddler past her bedtime we didn’t have the time to send it back and wait for new food. The breakfast choices and quality was also really lacking. The breakfast food was also cold. Overall disappointed with the food here for the price it is "

"Staff need training on what disabled guests need. Was incorrectly given a non accessible room on checking in, then just allocated a room with shower. The restaurant was inaccessible to disabled guests. It involved numerous step (both up and down), and didn’t seem to care when I explained that stairs were difficult for me. The lift for wheelchair access was non operational the entire stay. Access to the shower was difficult."

"Parking is easy. However the Breakfast was £16 which is way too expensive and we will never eat all the stuff what is provided. Breakfast should be simple and i don't mind spending about £5 for a breakfast. It is breakfast not a big lunch"

"Staff were great. Good variety and quality breakfast."