Soc Son Hotels, Hanoi

"I recently stayed at this hotel after booking through Hotels.com, and I feel compelled to warn others that the listing is completely misleading. The photographs and descriptions presented online bear little resemblance to the actual condition of the hotel. The images appear heavily edited, giving the impression of a modern, well-maintained four-star property. In reality, the hotel is in a poor and neglected state. The room I was given was entirely substandard. It was not properly cleaned, with visible signs of dirt and general lack of upkeep. The furnishings were old and worn, and the windows were rusted and even broken in places. The bathroom was particularly disappointing — the toilet flush did not work properly, the rain shower was non-functional, and the handheld shower had extremely low water pressure, making it barely usable. Breakfast was equally unacceptable. There was a very limited selection, with basic items missing — no butter was available, and the jam provided appeared old and of very poor quality, resembling little more than sugar. This falls far below even basic expectations, let alone those of a hotel claiming a four-star luxury rating. Another major issue is accessibility: the lift is only available from the second floor, which is highly inconvenient and completely inappropriate for a hotel advertised at this level."

"Quite possibly the most accommodating hotel experience we’ve ever had. Wonderful place for first (or returning) timers in Hanoi, a wonderful calm atmosphere in the middle of a bustling city. Shout out to the patio doors that block sound wonderfully. "

"Great location just outside of Old Quarter. The hotel was walking distance to all of the famous sites. Only downside is my room did not have any windows but since I was getting over jetlag, I prefer having no window to reduce sunlight and street noise. This hotel provided free hot breakfast. Great place, great price, great staff."

" Stayed for 7 days! The staff were friendly and helpful! Frontdesk like Jimmy and Mia (the other front desk too!!) were super welcoming and always offered to help. Their food places recommendation were on point. The room nice and cosy with sufficient sunlight. "

"The staff were very friendly and helpful. The breakfast was great."

"Excellent stay at Oriental Jade. Clean and comfortable room with good beds and bathroom with great shower. Staff uniformly excellent.Broad breakfast selection both western and Vietnamese. Very accommodating about holding luggage and assisting with airport transit. Had a great massage in spa - so convenient to go down in robe! Swimming pool has amazing views. Ate at the rooftop bar several times - nice fettuccine with salmon for a change of pace. "

"Room did not enough ventilation. It would constantly fog up "

"Great location with restaurants and other attractions within walking distance. Kudoto front desk staff who went above and beyond their responsibilities to ensure each guest is comfortable with the hotel and available services."

"Nice hotel by airport (walking distance), nice rooftop pool with view of airport…no complaints"