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"Top notch staff here through and through! We arrived early and just wanted to store our luggage. The front desk agent was super helpful and was able to get us in to our room early instead! That was a big relief for us. The room was nice and comfortable and we had a great view. Our dinner at Butcher and Banker was also phenomenal and the staff there were great. Will definitely stay again! "

"Clean rooms and good customer service "

"The first night we stayed, everything was fine. On the second night, the radiator was knocking so loud that it sounded like someone was hitting it with a wrench. This happened multiple times an hour all night. We called the front desk and his response was "I can bring you some ear plugs." When I spoke with the desk manager in the morning about it, his response was "I can't do anything about it." I would not stay here again."

"The receptionist is very rude and doesn't suggest any logical alternatives. Given the hotel's price-quality level, I recommend spending a few more dollars and staying at a different hotel…"

"Good "

"Elevator was super fast"

"Tiny even for NYC standards. Had to put luggage in the bathroom. The staff was so noisy at all hours. The elevator takes forever. They don’t even offer coffee in the lobby in the morning. Literally nothing good to say "

"For the price it was on point and location was key. Otherwise the place was average. The people were great though. "

"Beautiful hotel right next to times square. Rooms were spacious for new york with two queen beds. Service was great. Two restaraunts on site."