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"Our overall experience was awsome. The staff was wonderful even though there was a mix up on our schedule to the airport the staff was able to fix it right away and we were able to ride the shuttle. Great hotel and awesome staff."

"AC kept the room cool. Didnt have breakfast their"

"The Western breakfast buffet was good, and there was also an option to have a Japanese breakfast in the Japanese restaurant, which was very good too. The room was really well designed and clean. The gym was just ok, and if you wanted to use the pool or hot tub it was an extra charge."

"Great osen "

"Was expected to wait an hour for hotel transfer."

"Excellent staff attitude and they speak very fluent English. One of the best hotels for breakfast buffet. Clean and spacious room. Clean and spacious bathroom. Cosy pillow and clean bedsheets. Plenty TV channels to watch. Probably the best hotel in Kawasaki."

"Very nice place to stay and the staff is super friendly "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"The room we had was very clean and well equipped. The shower was excellent and the bed was comfortable. Our room also had a view of mount Fuji, which was an added bonus. The staff were exceptionally helpful and friendly and kindly organised our taxi to the airport. The only negative is the restaurant is Italian rather than traditional Japanese and although the bar staff were very good, despite being given a plastic tumbler for my drink rather than glass, I was not allowed to take my drink onto the ajoining enclosed terrace area."