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"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"This is a boutique hotel located in Shima Onsen. The hotel has three private onsen baths and two public baths, located near town. The staff speaks English and are always friendly and polite."

"Highly recommended"

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"This is definitely not a 4-stars accommodation. Not sure why various booking websites, including Google, rank it 4-stars. There’s nothing luxurious. Food is average, nothing “wow” unlike what some reviewers wrote. I came to Shima Onsen for the Onsen, but this onsen, which is really small and without much of a view, was sorely disappointing. "

"Room and property old, needs updating. Room draughty. Staff ok."

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "

"Room was spacious and clean; hotel breakfast is nice and conveniently located (near train station). "