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"The rooms had a great traditional feel and the private outdoor tub was really nice to enjoy. My friends really loved the public and private onsen as well. They even have a spa onsite and the massages were very good and reasonably-priced. The breakfast and dinner meals were excellent, although maybe a bit too much food for us. Walking into Yubatake wasn’t all that bad, but a bit icy in spots. "

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Lovely hotel "

"Stayed here woth 4 kids to ski. Great spot and friendly staff. Will stay longer next time round "

"It was just okay. The front desk staff was not very friendly or helpful. Good value for price, but don’t expect much."

"Excellent weekend get away"

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse yourself, this may not be the place for you."

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."